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Heritage Toyota Catonsville

Baltimore, MD

4.3
1,475 Reviews
Offering Maryland drivers an extensive selection of new and pre-owned vehicles for sale, Heritage Chrysler Dodge Jeep RAM Parkville is excited to assist you with your vehicle search. With exclusive trade-in incentives, an onsite service center and convenient online purchase options, we’re committed to making your ownership experience exceptional. If you can’t find what you’re looking for in our inventory, please reach out and we’ll be happy to find it for you!
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6324 Baltimore National Pike

Baltimore, MD

21228

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Showing 1,475 reviews

May 28, 2021

Excellent responsive customer service that went above and beyond. Stayed late to be sure I got just what I needed. Very friendly and helpful service. More

by sstokes
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Maggie Popham, Shawn Day
May 29, 2021 -

Heritage Toyota Catonsville responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

May 27, 2021

He made my experience in getting a car very easy. I am pleased with the results that I have. I struggled with getting insurance and he put in the extra effort to help. I greatly appreciate it! More

by Tj
Recommend Dealer
Yes
Employees Worked With
May 29, 2021 -

Heritage Toyota Catonsville responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

May 27, 2021

James is full of integrity and has your best interest in mind. He was receptive, punctual, courteous and honest for my rav4 prime purchase. Thanks, James! More

by dustinwilson06
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Akinola
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Fatma McArthur
May 27, 2021 -

Heritage Toyota Catonsville responded

Hi, we strive for a high level of customer satisfaction in all aspects of our dealership. We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

May 25, 2021

Awesome guy to do business with! Treats customers like his family members. Went out of his way to find my wife and I the model we are looking to purchase. More

by Changxin.zhang
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Akinola
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 26, 2021 -

Heritage Toyota Catonsville responded

Hi Changxin, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. We hope you continue to choose us for all your automotive needs! Take care!

May 24, 2021

JEMES IS THE BEST SALES PERSON. I recommen HIM TO EVERYONE IN THE MARKET FOR A NEW OR PREOWNED VEHICLE. HE MAKES THE PROCESS EASY More

by Raj
Recommend Dealer
Yes
Employees Worked With
James Akinola
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 25, 2021 -

Heritage Toyota Catonsville responded

Hi Raj, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. We hope you continue to choose us for all your automotive needs! Take care!

May 18, 2021

They treated me with respect :) gave me more money for my trade. One heck of an interest rate. Can’t thank Lamont Matthews and Khalid enough for everything they’ve done!!!! More

by Scionravenut
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cris Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dean Ciccarelli, LaMont Matthews, Khalid Hassouneh
May 19, 2021 -

Heritage Toyota Catonsville responded

Hello, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!

May 18, 2021

I was going to buy car but this guy Chris was rude and disrespectful. I was interested in buying a Camry but was thinking about buying Avalon. I was trying to discuss with family but he told me it useless More

by Abdul Tanveer
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Cris Taylor
1.0
This rating includes all reviews, with more weight given to recent reviews.
May 19, 2021 -

Heritage Toyota Catonsville responded

Hi Abdul. Thank you for taking the time to review Heritage Toyota Catonsville. We are very disappointed to hear about your less than positive experience, as this is certainly not our way of doing business at any of our Heritage stores. When you walk into our dealership, you should feel welcomed and important, and we sincerely apologize this did not occur. Our Customer Relations Manager, Jazmin Ager, has attempted to contact you to personally apologize for the situation and address any remaining concerns, but has been unsuccessful in connecting with you. At your earliest convenience, please contact Jazmin at jager@mileone.com or 443.341.8504 so we can ensure your next experience is consistent with the high standards that match our reputation. Again, thank you for your time and consideration. We look forward to speaking with you soon.

May 18, 2021

Alexis was awesome! He kept us comfortable and answered every question that came up while simultaneously putting out a fire with another client. He was incredibly personable, knowledgeable, and kind, and a More

by hannah
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alexis Gutierrez
May 19, 2021 -

Heritage Toyota Catonsville responded

Hi Hannah, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!

May 04, 2021

When I say that Mr James was awesome...he was indeed the best, Mr. James help me walk away with a brand new 2021 car that should I say I love very much thanks a million if you looking around for a car make More

by Jessicascott88
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Akinola
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 04, 2021 -

Heritage Toyota Catonsville responded

Hi Jessica, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. We hope you continue to choose us for all your automotive needs! Take care!

April 29, 2021

I submitted an internet inquiry about a special edition Sienna and Fatima called me within minutes and answered all my questions and got me squared away. I found her to be informative and pleasant, and she More

by Lars2
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Fatma McArthur
Apr 30, 2021 -

Heritage Toyota Catonsville responded

Hi, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. We hope you continue to choose us for all your automotive needs! Take care!

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