Heritage Toyota Catonsville

I absolutely did not want to purchase a new car I absolutely did not want to purchase a new car however the cost and challenges associated with repairing my vehicle pushed the process. Mr. Cal I absolutely did not want to purchase a new car however the cost and challenges associated with repairing my vehicle pushed the process. Mr. Calvin Parnell understood my dilemma and was very patient; he did not rush nor pressure me. He was friendly, professional and courteous and made me smile in spite of the circumstances. Calvin answered my questions honestly and thoroughly, repeating information as often as I needed him to do so. He accompanied me on a test drive so I could best experience the car's performance. I especially appreciated his follow up after my purchase, checking to see whether I had any questions or concerns. I am happy with the 2021 Avalon Hybrid that I purchased and I am beyond satisfied with the EXCELLENT customer service that Mr. Parnell provided. J.Mills More

The best purchasing experience ever. Glad I was referred to Mr. Akinola. He did not let me and my family down and I’ll surely recommend him to Mr. Akinola. He did not let me and my family down and I’ll surely recommend him More

Alexis was a fabulous salesman! He was honest, efficient, kind, and informative. It was a pleasure to work with him to purchase a pre-certified used vehicle. kind, and informative. It was a pleasure to work with him to purchase a pre-certified used vehicle. More

I’ve bought/leased 4 cars with Heritage. This time with Alexis was by far the best experience I’ve ever had. Last week, I started with a dealer at the Owings Mills location (where I had the worst experienc Alexis was by far the best experience I’ve ever had. Last week, I started with a dealer at the Owings Mills location (where I had the worst experience ever). I was rushed and argued with over my preferences, trade in value and financing. Out of frustration and feeling like the sales person and general manager at that location weren’t listening to me, I just walked out and called the Catonsville location the next day. Alexis patiently listened to every concern and request I had. He acknowledged and respected the fact that I had already spent 2 days with another dealership and he wanted to turn my experience around into a much better one. Alexis made sure that I was comfortable with my transaction and that I understood every bit of it. There was no condescending mansplaining or confusing beating around the bush. And his knowledge about the cars and their features was extensive. In fact, I don’t think he ever said the words “I don’t know;” he found an answer for every question. As I mentioned, I was trading in my vehicle. There was absolutely no haggling required. Alexis was able to match my offer from a competitor saving me time and money. When it came time to add insurance, he was even able to get insurance quotes from a couple of places for me! Talk about a 1 stop shop! After I signed the dotted line, Alexis came out to my car with me and made sure I connected my phone and set up all of my vehicle preferences (I.e. drive mode, memory seats, height of my trunk door, etc.). He helped me move things from my old car to my new car, he showed me how I would jump my car should anything happen (hybrid cars are a little different). Long story short, he made sure I knew what I had gotten myself into. Even after I drove off the lot, he checked in the next day. I ended up telling him that my mom is also looking for a car and he immediately sent me cars that fit what she was looking for. Buying a car is such a huge experience, second to buying a house. No one should be unhappy or unconfident after such a big commitment. Alexis recognized that and wants his customers to feel good about their purchases. His customer service is unparalleled. I highly recommend him to anyone looking to get into a new (or used) car. More

Never met a salesperson that's most caring in my 30 years of buying cars. He listens and sat in the vehicle with me for over 30 minutes explain the features. of buying cars. He listens and sat in the vehicle with me for over 30 minutes explain the features. More

ALEXIS IS VERY PROFESSIONAL, COURTEOUS, KNOWLEDGEABLE,. HE TOOK ME TO TEST DRIVING AND SHOWED ME A LOT OF STUFF ABOUT THE CAR I PURCHASED. ALEXIS MADE ME FEEL WELCOMED. . KNOWLEDGEABLE,. HE TOOK ME TO TEST DRIVING AND SHOWED ME A LOT OF STUFF ABOUT THE CAR I PURCHASED. ALEXIS MADE ME FEEL WELCOMED. . More

My overall experience at the dealership was mediocre, primarily due to the salesman I had, James Akinola. However, after sharing my numerous concerns with the management team, namely Pablo, he worked to primarily due to the salesman I had, James Akinola. However, after sharing my numerous concerns with the management team, namely Pablo, he worked to rectify some of my concerns by sending another salesman, Alexis Gutierrez, to my house in DC to give an overview of the vehicle. Alexis was amazingly thorough and gave a fantastic overview of my SUV's features and patiently answered all of my questions. I appreciate the lengths to which the dealership went to address my concerns after my car purchase, however, having attentive customer service throughout the entire car buying process would have been most appreciated and saved Alexis a nearly 3 hour commute to my house. I truly hope that the dealership takes the feedback to heart and trains its salesman to do better. More

Alexis was very knowledgeable and patient with me, as a UK driver moving to the US. Very polite and helpful! UK driver moving to the US. Very polite and helpful! More

Amazing service. quick, knowledgeable, pleasant and incredibly helpful. Had me in and out way faster than i could ever imagine. 10/10 would recommend for future services incredibly helpful. Had me in and out way faster than i could ever imagine. 10/10 would recommend for future services More

I had to go back to that crazy man James to get another car cause I knew he would take care of me, lol. If you need to get into a car call James. Thank You James car cause I knew he would take care of me, lol. If you need to get into a car call James. Thank You James More