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Heritage Toyota Catonsville

Baltimore, MD

4.4
1,543 Reviews
Offering Maryland drivers an extensive selection of new and pre-owned vehicles for sale, Heritage Chrysler Dodge Jeep RAM Parkville is excited to assist you with your vehicle search. With exclusive trade-in incentives, an onsite service center and convenient online purchase options, we’re committed to making your ownership experience exceptional. If you can’t find what you’re looking for in our inventory, please reach out and we’ll be happy to find it for you!
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6324 Baltimore National Pike

Baltimore, MD

21228

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Showing 1,543 reviews

January 29, 2022

Thank the GM and entire team who was so helpful in the process and made things work out smoothly...!! you guys are simply WOW!! Would recommend to every one!!! More

by Angapparaj
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
LaMont Matthews
Jan 31, 2022 -

Heritage Toyota Catonsville responded

Hi, we are very happy to have provided you with such a smooth car buying experience! Please don't hesitate to reach out if there's anything additional we can do for you. Thanks again for the recommendation, and have an amazing day!

January 29, 2022

My salesman, Queen, worked very hard on my behalf. But after more than 7 phone calls, starting at 9:30 this morning, her sales manager decided to sell the car to someone who came in late this afternoon. I More

by KL
Recommend Dealer
No
Employees Worked With
Ron Filling
1.0
This rating includes all reviews, with more weight given to recent reviews.
Cris Taylor
1.0
This rating includes all reviews, with more weight given to recent reviews.
Queen Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : LaMont Matthews
Feb 04, 2022 -

Heritage Toyota Catonsville responded

Thank you for sharing feedback about your experience with Heritage Toyota Catonsville. We are glad to hear you had a positive experience with our Sales Associate, Queen; however, we sincerely apologize for the issues you experienced in regards to the vehicle you were interested in. We greatly appreciate you taking the time to speak with our Sales Manager, Dustin Smith, allowing him to address your concerns and work toward a resolution. As discussed, we will continue to be in contact and help find the perfect vehicle for you. In the meantime, if you have any additional questions or concerns, please contact Dustin directly at dustinasmith@mileone.com or 410.788.8400 so we can ensure your experience is consistent with the high standards that match our reputation. Again, thank you for your time and look forward to continue working with you.

January 27, 2022

This is my third vehicle I bought from Mr. Calvin Parnell and this purchase was a breeze. If you’re looking for a Toyota, please go see Mr. Parnell at Heritage Toyota in Catonsville! More

by tbradsher
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Calvin Parnell, Sr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 31, 2022 -

Heritage Toyota Catonsville responded

Hi Tbradsher, we are very happy to have provided you with such a positive experience! We hope you continue to choose us for all your automotive needs! Take care!

January 26, 2022

Top notch Toyota hybrid expert. Very smart and able to convey useful information to experienced and novice car buyers. Sam has teaching experience and it shows to everyone’s benefit. Anyone interested i More

by JonathanFinkelstein
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Sam Rhee
Jan 29, 2022 -

Heritage Toyota Catonsville responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!

January 25, 2022

Calvin Parnell at Heritage Toyota in Catonsville is our go to guy when it comes to our automotive needs. If you have transportation needs go see Mr. Parnell at Heritage Toyota in Catonsville! More

by Babygirl
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Calvin Parnell, Sr
5.0
This rating includes all reviews, with more weight given to recent reviews.
William Hansbro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 28, 2022 -

Heritage Toyota Catonsville responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!

January 20, 2022

Calvin gets 100!! Full of Integrity..best Service Ever he’s now our favorite and permanent Salesman!! We traveled to get to Heritage and we appreciate their quality. More

by Dr. M&M
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Calvin Parnell, Sr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 24, 2022 -

Heritage Toyota Catonsville responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! We hope to be of service to you again! Take care!

January 19, 2022

I have had the greatest pleasure with working with Austin and Khalid. They were on time and knew what I wanted and needed. They always call me back and very respectable. They even gave me the 5 Star treatmen More

by DR.BULLOCK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Austin Powers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Khalid Hassouneh
Jan 21, 2022 -

Heritage Toyota Catonsville responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

January 14, 2022

Calvin Parnell is very knowledgeable about the product.Patient in answering your questions. Returns your phone in a timely manner. He’s a people person. Doing business with him is pinformative More

by Rise2toccasion
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jan 17, 2022 -

Heritage Toyota Catonsville responded

Hello, thank you for your feedback. We're thrilled you found Calvin knowledgeable and the whole experience pleasant and easy. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

January 11, 2022

Poor responsibility of the new vehicle they sold to me.remote start of corolla 2021 stopped working after 4 months.instead of restoring it,they always argued that such a feature never existed in the ca More

by Dr. Retheesh
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
George Roberts
Jan 12, 2022 -

Heritage Toyota Catonsville responded

Hi Dr. Retheesh. Thank you for sharing feedback about your experience with Heritage Toyota Catonsville. We appreciate your patience as our Customer Relations Manager, Alex Sanderson, works with you to resolve the matter. As discussed, we have verified through Toyota that your vehicle did not come equipped with remote start and does not offer a factory remote start accessory for your VIN. We offered you a trade for another vehicle with a remote start but you have opted to go with the aftermarket system instead. Our Service Department is working on getting an aftermarket remote start installed and we were glad to provide you with a loaner vehicle during the installation. We will continue to update you on the status of the vehicle; however, if you have any additional questions or concerns please contact Alex directly at alexandra.sanderson@mileone.com or 443.341.8504. Again, thank you for your time and we look forward to continue working with you.

Jan 17, 2022 -

Dr. Retheesh responded

Ok, looking forward to get a functional remote start.

January 10, 2022

Calvin is an exceptional sales consultant- he went out of his way to quickly find me the vehicle I wanted. He found me a very hard to find vehicle in record time. He is the BEST!! More

by Alexissarenas
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Calvin Parnell, Sr
5.0
This rating includes all reviews, with more weight given to recent reviews.
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