Heritage Toyota Catonsville

Inquired about a truck over the phone, I didn’t even get to ask about the specific truck I was inquiring about before being cut off. His response was almost like I was an inconvenience to speak with and did to ask about the specific truck I was inquiring about before being cut off. His response was almost like I was an inconvenience to speak with and didn’t want to help me in anyway. If I could give zero stars based on my interaction I would. More

Went for service to fix the error code that appears on my dashboard and got a bad experience. Service advisers (two ladies) very very rude. Will not bring my car there next time. Not welcoming, not approacha dashboard and got a bad experience. Service advisers (two ladies) very very rude. Will not bring my car there next time. Not welcoming, not approachable. After waiting for 6hrs, nobody called me, I called and nobody can tell. I pulled out my car and nothing has been done. More

Every employee that I dealt with was very helpful. Breanna, our salesperson; drove the vehicle I was interested in to my office for a test drive. I purchased the vehicle, and she delivered it, even th Breanna, our salesperson; drove the vehicle I was interested in to my office for a test drive. I purchased the vehicle, and she delivered it, even though I live an hour away. I never had to leave work or home to complete this deal. This was, by far, the most relaxing vehicle purchase I have even been through. More

James helped us with buying a car for our daughter. He was friendly, knowledgeable and super helpful! When we had questions, he made sure we all understood the whole process. Would definitely work wi He was friendly, knowledgeable and super helpful! When we had questions, he made sure we all understood the whole process. Would definitely work with him again! More

I will never be back to this dealership . The sales rep we spoke with (Monir) disregarded our answers to his questions, asking us our price range and immediately wanting to tell us about cars The sales rep we spoke with (Monir) disregarded our answers to his questions, asking us our price range and immediately wanting to tell us about cars almost $10,000 over our budget, when we find one we like he tells us he’s going to get the key and that they need our car key for an appraisal, never comes back with either key 30 minutes later & starts to talk about a completely different car. Then proceeds to tell us they have the car we are interested in and he’s going to again go get the key. After my husband gets stern that we aren’t going to play a game of keep the car key hostage until we find something we like & asks if he has the car and key or not , he gets his manager. The manager (Edward Foster) was nice and explained things way better than the sales rep (I honestly think it was a language barrier or maybe he just doesn’t know what he’s doing) the manager then tells us that the car is at a different location and they will have it expressed to their dealership the next day. It’s now been three days and we haven’t gotten any phone call nor has anyone returned my phone calls in which I’ve left voicemails. The real kicker is I just called which prompted my review when I asked for the sales rep (Monir) the person I was speaking with tells me he’s left for the day but he’s going to give him my number and call me in 5-10 minutes 🤨🤨🤨🤨🤨 . If you can’t get the vehicle or you can’t trade ours in for what you said you could after working with us , that’s all fine and dandy things happen and not everything always goes according to plan but to not even respond to a customer who wants to work with you and give you their business is just ridiculous and puts a bad taste in the mouth of potential buyers . 10/10 DO NOT recommend this dealership unless you enjoy being treated like dirt . More

I definitely was NOT prepared to buy a car when I went looking. Met with the staff and my sales person. After talking for a bit, I placed an order to reserve an incoming car. After a long wait, my beautif looking. Met with the staff and my sales person. After talking for a bit, I placed an order to reserve an incoming car. After a long wait, my beautiful new Toyota came in and everything went great! Hats off to my sales rep Moiz and his very convincing manager Dustin! Most professional reps I've had in buying a car yet. I'll for sure be back to get my son a car soon. Thanks gentlemen! - Steve More

I purchased a 2015 Toyota Corolla for my granddaughter on May 18, 2022 and Kris Curry-Davis was my salesperson. He was very courteous, professional and informative. He also kept us informed with the progr on May 18, 2022 and Kris Curry-Davis was my salesperson. He was very courteous, professional and informative. He also kept us informed with the progress of the car as to inspection and detailing etc.Great job Kris we appreciate all that you did. More

The headline here is Kris was awesome. Why? 1) He communicated updates timely. 2) When I was short on time to take delivery of my new Tacoma, Kris had everything organized and streamlined. Why? 1) He communicated updates timely. 2) When I was short on time to take delivery of my new Tacoma, Kris had everything organized and streamlined. I have never had a smoother experience. I found Kris to be personable, honest, hard-working, and professional. I highly recommend you trust this young man with your next purchase. More

Kris has a future in this business! He gets it. Straight to the point, he adds a personal touch with videos of models and features. Best of all, he makes the process very fast, transpar He gets it. Straight to the point, he adds a personal touch with videos of models and features. Best of all, he makes the process very fast, transparent and smooth; especially in a market like this. Highly recommended. Their sales has a gentlemen named Lamont involved as well, he was great. More

Kris was patient and very knowledgeable and very transparent. The videos were a great touch. transparent. The videos were a great touch. More