Heritage Toyota Catonsville

Michael was such a pleasure to deal with. He was attentive to the car I want and was honest about the situation the car market is in now. He could have tried to convince me to buy another car He was attentive to the car I want and was honest about the situation the car market is in now. He could have tried to convince me to buy another car to make money but he didn't. Gave us a lot of his time without pressure and continued to help me look for a car even though it was difficult. Even when I had bought a car from another dealership, he was happy for me and was still willing to help out. Buying a car is not so intimidating with Michael Bay by your side! More

The dealership was helpful in making the deal happen - very communicative. Jason was especially helpful - he went out of his way to drive to our home and then drive us back to the dealership, which made a very communicative. Jason was especially helpful - he went out of his way to drive to our home and then drive us back to the dealership, which made all the difference with our newborn at home. The only thing that was unclear was why we needed to complete loan application paperwork even though we weren’t financing through Toyota. More

Mr Parnell is professional he is honest and knowledgeable he is on time and very personable. Mr. Nuco was excellent. I would like to suggest that you inform mr nuco about the GAP and cancellation form fo he is on time and very personable. Mr. Nuco was excellent. I would like to suggest that you inform mr nuco about the GAP and cancellation form for my old car. He sent me home to call and cancel myself and I went to Jerry's toyota and Mr Ray in Finance explained to me that Mr. Nuco should have completed that form for me. Mr Ray was nice enough to complete the cancellation form for me. More

Mr. Calvin was very nice and efficient.Mr. Calvin really took the time to assist me with purchasing a vehicle.I am very Happy and Satisfied.. took the time to assist me with purchasing a vehicle.I am very Happy and Satisfied.. More

Very happy with my new car! I waited a long time but it finally got here! The staff here is knowledgeable and friendly. Normal car dealers are pushy and try and force you to buy I waited a long time but it finally got here! The staff here is knowledgeable and friendly. Normal car dealers are pushy and try and force you to buy. NOT HERE! My salesperson Tyler let me take my time and pick what I wanted not what they wanted. Even the sales manager, Dustin Smith presented me with every option he could to help me. Thank you so much! See you for my first oil change! More

Only 5 stars? Where's 10? Jason knows his products inside and out. Even in current times he has every package option and feature memorized, how does he do it? He t Where's 10? Jason knows his products inside and out. Even in current times he has every package option and feature memorized, how does he do it? He took care of me from looking to buying and even beyond More

Had a great experience with Queen and her colleagues! She was great to work with and helped me find the right car for me! She was great to work with and helped me find the right car for me! More

What a great store! Awesome service and professional staff. Bruce my salesman was new but he definitely did his best. His manager Dustin Smith jumped in to help and mad Awesome service and professional staff. Bruce my salesman was new but he definitely did his best. His manager Dustin Smith jumped in to help and made the process smooth. Thanks for the help and my new Toyota is great! Come see these guys, you won't regret it! - Terrance More

Sam is well-informed about his product and has a nice demeanor in person, but he is disorganized and struggles with communication. Unless you are willing to make a drive to see him in person EVERY si demeanor in person, but he is disorganized and struggles with communication. Unless you are willing to make a drive to see him in person EVERY single time you need something or a follow up, then go with another dealer. You will never be able to a hold of him. Emails go unread and I was never once able to get him to return calls. Worst yet he messed up an order we placed and I had to find out about it from another associate and likely will have to wait all over again. Terribly disappointed and would not recommend. More

Sales department is great. Low pressure knowledgeable as is the finance department. Service is great but slow Since they seem to be short handed since the pandemic. Robin is th Low pressure knowledgeable as is the finance department. Service is great but slow Since they seem to be short handed since the pandemic. Robin is the best at finding coupons and specials for service and repairs. More