Heritage Toyota Catonsville

Was called when the car arrived and made the purchase that night. Everyone was very professional. that night. Everyone was very professional. More

He was really good and helpful he is the best sales man I ever had I ever had More

Mr Austin did an excellent job, he went above and beyond, even when there was delay he kept me updated, he also displayed high level of empathy, he is highly recommended, I really appreciate his effort. even when there was delay he kept me updated, he also displayed high level of empathy, he is highly recommended, I really appreciate his effort. More

He was nice and easy to work with. We had a long wait after the paperwork was completed before the car was ready to go. He offered to deliver the car to our home so we didn't have to w We had a long wait after the paperwork was completed before the car was ready to go. He offered to deliver the car to our home so we didn't have to wait around the dealership longer with our toddler. He even mailed my husband's checkbook to us after it was inadvertently left at the dealership. More

My service advisor, Sadari Walters, at Heritage Subaru in Catonsville was nothing short of amazing. I was so impressed with her professionalism, attentiveness, and follow-up. I manage an orthodontic practice Catonsville was nothing short of amazing. I was so impressed with her professionalism, attentiveness, and follow-up. I manage an orthodontic practice, and it is rare to find such great qualities in an employee. She goes above and beyond. More

Salesman (Ken Parker) was a pleasure to deal with. However the whole sales process could have gone quicker after the decision was made to purchase. Back and forth with sales manager and financing etc. However the whole sales process could have gone quicker after the decision was made to purchase. Back and forth with sales manager and financing etc. drug out and spent more time than I would have liked. But still overall a good experience. More

It was a pleasure doing business with Calvin Parnell at Heritage Toyota. He did everything he promised. Heritage Toyota. He did everything he promised. More

Calvin Parnell was very professional, knowledgeable and courteous. He redeemed my faith in Heritage Toyota Catonsville from the service dept. disaster. I am excited I choose him! courteous. He redeemed my faith in Heritage Toyota Catonsville from the service dept. disaster. I am excited I choose him! More

My husband and I have been looking for a new car for quite some time, and were between a few different models, which were all Toyotas. We decided to visit a dealership in order to see each of them in pe quite some time, and were between a few different models, which were all Toyotas. We decided to visit a dealership in order to see each of them in person, and initially had a pretty unhelpful experience with a sales representative. So, upon a second visit we met Tyler and he showed us each of the vehicles. We came to a clear decision of what we were looking for, and Tyler took a purchase order from us, promising to call as soon as each allocation was received by the dealership to get us the car we were looking for as soon as possible. He also told us that he could guarantee a certain trade in value for our vehicle, as well as the MSRP price vs. the upcharge all other dealerships were charging. We heard from him a few days later and he told us the current allocation did not have the vehicle we were looking for, but that he would call us first thing when they received the next one. We never heard from him again, even though we emailed and called him several times, and left messages. Upon doing my own research, I learned that the dealership was allocated to receive the exact vehicle we wanted to purchase, with the exterior/interior color options that were our top choice. So, I immediately called the dealership and spoke with another sales representative who told me that yes, that vehicle was available, and he would get in touch with Tyler and call me back to help me purchase. I never received a return call, even though I explicitly told the representative that I would purchase the vehicle on the spot. We left an additional email and text message, and never heard back. Then, to make matters even worse, we got an email from the General Manager, Cristan Taylor, asking if we had found a vehicle or wanting our business if not. I explained the situation, and once again never heard back. I am beyond frustrated with this dealership, and believe wholeheartedly that the reason they never returned our call was because they knew they would have to honor their commitment to charge us the MSRP value for the vehicle that we wanted to buy. Since we first met with them, the dealership began charging the additional $5K just like the other dealerships and I believe they knew they could sell the vehicle for the higher value, even though they promised us we could purchase it for the MSRP value. Do not fall for their claim to have your best interest at heart, they are looking out for themselves and will quickly drop you in preference of a customer who will pay more. More

The customer service is outstanding. My sales rep James Akinola is outstanding. He went above and beyond to make sure the deal is done. Even when I had anxiety, he sat there with the My sales rep James Akinola is outstanding. He went above and beyond to make sure the deal is done. Even when I had anxiety, he sat there with the finance manager along with me to make sure I was comfortable and made sure everything was ok. More