Heritage Toyota Catonsville

The dealership was extremely nice, clean/modern, and very professional. I would gladly recommend this dealership to anyone. Jason Wood is an amazing salesperson with tons of charisma and personality. He was professional. I would gladly recommend this dealership to anyone. Jason Wood is an amazing salesperson with tons of charisma and personality. He was not expecting to see me when I came in. He immediately responded to my every need. I felt like I was the only important issue for him while I was there. He explained all details of the car and helped me to transition the discussion to both management and Finance. He is extremely knowledgeable of the Toyota product and made us feel that we were buying an exceptional product from an exceptional dealership. I can honestly say that Jason made this one of the most pleasureable car buying experiences ever! He knows how to make a customer feel like family. Edward Foster and Arnulfo Romero (Finance) also treated us with true sincerity and respect (Professional all the way). Edward complimented our “Trade” and was very willing to offer a fair price. We love our new Toyota and our new found friends at Heritage Toyota of Catonsville. Thank you Team and huge Thanks to Jason Wood, our New BFF!! More

Excellent service here! The whole buying process went smooth and very professional. Heritage Toyota actually listens to what you want. My salesperson was good, but the manag The whole buying process went smooth and very professional. Heritage Toyota actually listens to what you want. My salesperson was good, but the management staff really excelled here. I was promptly greeted by Dustin Smith as soon as I walked in. He went over pricing and truly exceeded my expectations. The Highlander is great! I will definitely be sending in my sister to see him for her car. Thanks Dustin! - Michael More

I'm a young woman who has always gone alone to buy my cars. This is the second car I'm buying from heritage cantonsville and I thoroughly enjoyed every part of the process every time. I felt well taken c cars. This is the second car I'm buying from heritage cantonsville and I thoroughly enjoyed every part of the process every time. I felt well taken cared of and was thoroughly informed of every part of the process. I love it here. More

Very helpful, thank you for being so efficient and understanding what I was looking for! understanding what I was looking for! More

Inquired about a truck over the phone, I didn’t even get to ask about the specific truck I was inquiring about before being cut off. His response was almost like I was an inconvenience to speak with and did to ask about the specific truck I was inquiring about before being cut off. His response was almost like I was an inconvenience to speak with and didn’t want to help me in anyway. If I could give zero stars based on my interaction I would. More

Went for service to fix the error code that appears on my dashboard and got a bad experience. Service advisers (two ladies) very very rude. Will not bring my car there next time. Not welcoming, not approacha dashboard and got a bad experience. Service advisers (two ladies) very very rude. Will not bring my car there next time. Not welcoming, not approachable. After waiting for 6hrs, nobody called me, I called and nobody can tell. I pulled out my car and nothing has been done. More

Every employee that I dealt with was very helpful. Breanna, our salesperson; drove the vehicle I was interested in to my office for a test drive. I purchased the vehicle, and she delivered it, even th Breanna, our salesperson; drove the vehicle I was interested in to my office for a test drive. I purchased the vehicle, and she delivered it, even though I live an hour away. I never had to leave work or home to complete this deal. This was, by far, the most relaxing vehicle purchase I have even been through. More

James helped us with buying a car for our daughter. He was friendly, knowledgeable and super helpful! When we had questions, he made sure we all understood the whole process. Would definitely work wi He was friendly, knowledgeable and super helpful! When we had questions, he made sure we all understood the whole process. Would definitely work with him again! More

I will never be back to this dealership . The sales rep we spoke with (Monir) disregarded our answers to his questions, asking us our price range and immediately wanting to tell us about cars The sales rep we spoke with (Monir) disregarded our answers to his questions, asking us our price range and immediately wanting to tell us about cars almost $10,000 over our budget, when we find one we like he tells us he’s going to get the key and that they need our car key for an appraisal, never comes back with either key 30 minutes later & starts to talk about a completely different car. Then proceeds to tell us they have the car we are interested in and he’s going to again go get the key. After my husband gets stern that we aren’t going to play a game of keep the car key hostage until we find something we like & asks if he has the car and key or not , he gets his manager. The manager (Edward Foster) was nice and explained things way better than the sales rep (I honestly think it was a language barrier or maybe he just doesn’t know what he’s doing) the manager then tells us that the car is at a different location and they will have it expressed to their dealership the next day. It’s now been three days and we haven’t gotten any phone call nor has anyone returned my phone calls in which I’ve left voicemails. The real kicker is I just called which prompted my review when I asked for the sales rep (Monir) the person I was speaking with tells me he’s left for the day but he’s going to give him my number and call me in 5-10 minutes 🤨🤨🤨🤨🤨 . If you can’t get the vehicle or you can’t trade ours in for what you said you could after working with us , that’s all fine and dandy things happen and not everything always goes according to plan but to not even respond to a customer who wants to work with you and give you their business is just ridiculous and puts a bad taste in the mouth of potential buyers . 10/10 DO NOT recommend this dealership unless you enjoy being treated like dirt . More

I definitely was NOT prepared to buy a car when I went looking. Met with the staff and my sales person. After talking for a bit, I placed an order to reserve an incoming car. After a long wait, my beautif looking. Met with the staff and my sales person. After talking for a bit, I placed an order to reserve an incoming car. After a long wait, my beautiful new Toyota came in and everything went great! Hats off to my sales rep Moiz and his very convincing manager Dustin! Most professional reps I've had in buying a car yet. I'll for sure be back to get my son a car soon. Thanks gentlemen! - Steve More