Heritage Toyota Catonsville

What a great store! Awesome service and professional staff. Bruce my salesman was new but he definitely did his best. His manager Dustin Smith jumped in to help and mad Awesome service and professional staff. Bruce my salesman was new but he definitely did his best. His manager Dustin Smith jumped in to help and made the process smooth. Thanks for the help and my new Toyota is great! Come see these guys, you won't regret it! - Terrance More

Sam is well-informed about his product and has a nice demeanor in person, but he is disorganized and struggles with communication. Unless you are willing to make a drive to see him in person EVERY si demeanor in person, but he is disorganized and struggles with communication. Unless you are willing to make a drive to see him in person EVERY single time you need something or a follow up, then go with another dealer. You will never be able to a hold of him. Emails go unread and I was never once able to get him to return calls. Worst yet he messed up an order we placed and I had to find out about it from another associate and likely will have to wait all over again. Terribly disappointed and would not recommend. More

Sales department is great. Low pressure knowledgeable as is the finance department. Service is great but slow Since they seem to be short handed since the pandemic. Robin is th Low pressure knowledgeable as is the finance department. Service is great but slow Since they seem to be short handed since the pandemic. Robin is the best at finding coupons and specials for service and repairs. More

Kian did a great job finding a car for us and getting us in and out quickly! He was friendly and wonderful to work with. The manager Brad Jones was incredibly helpful as well. in and out quickly! He was friendly and wonderful to work with. The manager Brad Jones was incredibly helpful as well. More

James A at Heritage Toyota was very friendly and totally awesome. Very helpful with my new vehicle, continually kept me posted on everything. Very great experience with this dealer and James A awesome. Very helpful with my new vehicle, continually kept me posted on everything. Very great experience with this dealer and James A More

James was so friendly and helpful and made me feel welcomed. He was amazing and I give him 5 stars. welcomed. He was amazing and I give him 5 stars. More

I loved working with Queen. She was very knowledgeable and friendly. She worked hard to find a car that was in stock and a good fit for me. I highly recommend using Queen for yo She was very knowledgeable and friendly. She worked hard to find a car that was in stock and a good fit for me. I highly recommend using Queen for your next car purchase! More

Mike was detail-oriented and caring as a salesperson. I had to drive a rental car from my apartment to this location to pick up a newly purchased vehicle. He kindly and thoughtfully offered to help me re I had to drive a rental car from my apartment to this location to pick up a newly purchased vehicle. He kindly and thoughtfully offered to help me return the vehicle without incurring any additional fee. Besides, he saw to it that the entire process was easy as a breeze. More

Kris did a great job assisting us with the purchase of our Toyota Tundra. He made the process easy and pleasant without any of the games that you sometimes get when purchasing a vehicle. I recommend cal our Toyota Tundra. He made the process easy and pleasant without any of the games that you sometimes get when purchasing a vehicle. I recommend calling Kris to help you find your vehicle, he's a great guy to work with, thanks Kris. Ed C. More

Found my new truck on Cargurus. Reached out to the dealership see if it was still available before traveling 90 minutes to look at it. Jason went over and above sending video clips Reached out to the dealership see if it was still available before traveling 90 minutes to look at it. Jason went over and above sending video clips of the truck that same day. Made the trip the next day and bought the truck. Excellence experience. I showed up with out an appointment and while helping another custom, he was running around waiting both of us. Cudo's to Jason for all his help on making my purchase a breeze! More