Heritage Toyota Catonsville

Tyler Day and the sales staff will make promises to make the sale despite having no will to actually follow through on them. After test driving a vehicle I noticed a crack in the front grill. Tyler assured the sale despite having no will to actually follow through on them. After test driving a vehicle I noticed a crack in the front grill. Tyler assured me that he will have the service department fix it instead of taking money off the purchase price. 2 months later they have still not replaced the grill and I am put on hold every time I call or put to voicemail. Avoid this dealership and salesman at all costs. More

David Day is they best! He did everything he could to make sure I went home with a used car for my son. He did everything he could to make sure I went home with a used car for my son. More

Sam is a very kind and knowledgeable salesperson about hybrid cars. He helped me to purchase the new car that I have been enjoying. Thank you, Hannah hybrid cars. He helped me to purchase the new car that I have been enjoying. Thank you, Hannah More

Robin is pleasant in customer service with her smile, kindness, and professionalism. I am glad that my scheduled maintenance was done by her today. Thank you, Hannah kindness, and professionalism. I am glad that my scheduled maintenance was done by her today. Thank you, Hannah More

Larry was uncommonly kind in his interactions with us. We greatly appreciated his service and that he treated us so well. No question went unanswered and we felt fairly dealt with. George was extremely he We greatly appreciated his service and that he treated us so well. No question went unanswered and we felt fairly dealt with. George was extremely helpful from the outset and very communicative. He was forthright in a way that made us feel comfortable. Khalid was as exceptional as George and Larry. He was very communicative and was patient in walking us through the financing process despite the late night. He even caught an oversite in the process and followed up with us the next day to make sure we had the chance to correct it. Thanks to all involved for a great experience. More

Great guy and very personable. That is something that you dont get at most dealerships. I recommend getting all your work done at this dealership because of Ron's leadership. Keep That is something that you dont get at most dealerships. I recommend getting all your work done at this dealership because of Ron's leadership. Keep up the great work! Sheldon More

I was not able to buy a car from George due to the lack of inventory. However, I want to give him a shout out for his customer serves. He made it easy to talk to and understand the different trends of car of inventory. However, I want to give him a shout out for his customer serves. He made it easy to talk to and understand the different trends of car that were available. I also found his honest insight as a expert in car sale very helpful. thank you for a pleasurable experience. More

Called me about issues I was having and then said he would call me back the same day. I had to call him back the next day and still haven’t heard from him. would call me back the same day. I had to call him back the next day and still haven’t heard from him. More

Not impressed at all. Used the whole “leave my phone while I take my AirPods away to listen to your conversation” technique. She put her AirPods in while I was talking wit Used the whole “leave my phone while I take my AirPods away to listen to your conversation” technique. She put her AirPods in while I was talking with her and she walked away to talk to her manager. I didn’t even say what style car I wanted to her and she came back from “talking with her manager” and knew exactly what I wanted and the color… they also said they had a bunch of Highlander’s in stock when I called, got there and they didn’t have one. Then wanted me to put a deposit down to hold a vehicle to test drive one. I came from a far distance because they said they had a couple I could test drive. Her attitude was also sub par. Totally disappointed in my experience. Went to another Toyota with a much better experience and purchased exactly what I wanted More

9/23/22 Made an online reservation for oil change, wiper blades and my lane departure warning was not working. Arrived for my 10:40 appt at 10:30. Waited in line to get checked in for 40 minutes. Waited for blades and my lane departure warning was not working. Arrived for my 10:40 appt at 10:30. Waited in line to get checked in for 40 minutes. Waited for shuttle, but no one could tell me when it would come back. Wound up taking an Uber to $15. Went back at 3:30. Advisor got paperwork together & had me sign. Unfortunately, it wasnt MY paperwork. Got mine and did they: Change oil----YES Replace wiper blades----NO Fix lane departure warning----NO Completely unacceptable. Will I take it back? Unlikely. I have bought 3 cars there in the last 6 years. Totally frustrated. More