Heritage Toyota Catonsville

Great dealer, willing to help you with your dream car. Would recommend ten out of ten. Would recommend ten out of ten. More

Excellent service and customer care. Only thing wrong was second key fob was not available at time I picked the car up Only thing wrong was second key fob was not available at time I picked the car up More

Sarah Doran is top notch in every way. Knowledgeable and offers outstanding customer service. Thanks Heritage. Knowledgeable and offers outstanding customer service. Thanks Heritage. More

Queen was such a joy ! She was very knowledgeable on the vehicle I was interested in and she showed me dozens of options until I found what I needed. I highly recommend She was very knowledgeable on the vehicle I was interested in and she showed me dozens of options until I found what I needed. I highly recommend More

Queen is one of the best salesperson I’ve worked with during my years of purchasing cars, whoever that person is that made that false review about her is a disgrace and a total lie the “technique” they s during my years of purchasing cars, whoever that person is that made that false review about her is a disgrace and a total lie the “technique” they said she did is impossible because AirPods disconnect when you walk away from your phone because the Bluetooth disconnects , anyway Queen is very helpful and I recommend her to anyone thinking about buying a car from here ! More

They failed my car for state inspection for “streaky” windshield wipers and corrosion on my battery. The same wipers and battery another toyota dealership had replaced not even a year ago. They said th windshield wipers and corrosion on my battery. The same wipers and battery another toyota dealership had replaced not even a year ago. They said they could fix my problems that day for over $100 and I declined as I felt they were trying to take advantage of me. I took my car back for reinspection about 3 weeks later and didn’t fix either problem and they passed me. Huge waste of my time having to go back when my car should have passed initially. I wish I could insert photos of my “corroded” battery and a video of my “streaky” windshield wipers. More

Best car buying experience yet! Exceptional service and they treated me beyond fair. Tough to find a car around town lately but they made it happen. My many thanks to their General Exceptional service and they treated me beyond fair. Tough to find a car around town lately but they made it happen. My many thanks to their General Sales Manager for accommodating me and my crankiness. Thank you Dustin! Good Luck with the rest of the year! More

Outstanding personal and customized customer experience created by James just for me. He took care of every need and ensured a very smooth set of transactions when I leased a new Toyota. The best! created by James just for me. He took care of every need and ensured a very smooth set of transactions when I leased a new Toyota. The best! More

Worst customer service ever. Despite past poor experiences, I decided to try this service center again for a simple oil change. I found nothing has changed. My name was still mis Despite past poor experiences, I decided to try this service center again for a simple oil change. I found nothing has changed. My name was still misspelled, even after more than half a dozen tries to correct it over the past 10 years. They have the wrong car for me in their system, even though I have brought in my car multiple times and told them multiple times they have the wrong car in the system. I had a 10:30 appointment and waited 3 hours before the car was even brought in to the garage to start the service. No one bothered to provide any kind of update on the delay or offered any kind of apology. They simply don't care, which is exactly what I experienced for everyone of my previous encounters here. Since I experienced the same conduct over the past 10 years, it can't be just one or two employees, but is instead an organizational culture. More

On 9/9, I scheduled an appointment for regular maintenance on my Camry on 10/1/22 at 1pm. At 5pm after waiting as planned and being the last one in the waiting area, the Service Advisor informed maintenance on my Camry on 10/1/22 at 1pm. At 5pm after waiting as planned and being the last one in the waiting area, the Service Advisor informed that the work was complete--though clearly the vehicle had not been serviced. I was given the key (without a tag) and told I was unable to receive a receipt and results of the multi-point inspection due to a computer issue. The vehicle was parked in the far back corner of the lot also with no hang tag, and the error message which I had asked be checked and cleared was still illuminated. Rather than admitting to scheduling challenges, being short-staffed, etc. when I went back later that week to speak with a manager about the situation (since my request for a response in writing was not given), I was offered only not to be charged for the "service." Perhaps this was a bad day for this dealership's service department. Knowing that I was misled, my time wasted, and that there are alternatives, however, I'd highly recommend taking your vehicle and your money elsewhere. More