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Heritage Toyota Catonsville

Baltimore, MD

Overview
Employees
Reviews
Vehicles
4.3
1,502 Reviews
Offering Maryland drivers an extensive selection of new and pre-owned vehicles for sale, Heritage Chrysler Dodge Jeep RAM Parkville is excited to assist you with your vehicle search. With exclusive trade-in incentives, an onsite service center and convenient online purchase options, we’re committed to making your ownership experience exceptional. If you can’t find what you’re looking for in our inventory, please reach out and we’ll be happy to find it for you!
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6324 Baltimore National Pike

Baltimore, MD

21228

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Showing 1,502 reviews

March 01, 2023

James is patient, funny, kind, and he listened. He walked me through everything and now I’m walking out with my new Toyota Camry. God bless you James thank you. More

by Morganjada123
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
James Akinola
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Khalid Hassouneh
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Mar 04, 2023 -

Heritage Toyota Catonsville responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! We hope you continue to choose us for all your automotive needs! Take care!

February 24, 2023

Michael Bay and the manager were very helpful and made my car buying experience great! More

by Streeterkelsey
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michael Bay
Report | Print
Feb 27, 2023 -

Heritage Toyota Catonsville responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!

February 24, 2023

Mike Bay was such a pleasure to work with at Heritage of Toyota. He made it quick and simple for purchasing my new 2023 Toyota tundra TRD Pro. It was painless! His communication with me was quick as well. T More

by Aamer Ghabra
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michael Bay, Arnulfo Mejia Romero
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Feb 27, 2023 -

Heritage Toyota Catonsville responded

Hi Aamer, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!

February 23, 2023

Well I don't know where to start. James Akinola was my brothers salesman first. He did such a great job my Uncle and I went back to Heritage and spoke to James and 3 weeks later we ha More

by Mike
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
James Akinola
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 26, 2023 -

Heritage Toyota Catonsville responded

Hi Mike, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!

February 14, 2023

Service department is inept. Sales never contacted me about my license plates. Will not return. More

by kristin_lavender
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Ron Filling
Tyler Day
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sarah from service, Arnulfo Mejia Romero, Maggie Popham
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Feb 20, 2023 -

Heritage Toyota Catonsville responded

Thank you for sharing feedback about your experience at Heritage Toyota Catonsville. Our goal is to meet then exceed the expectations of our customers. We sincerely apologize for your less than positive experience, as this is not our way of doing business at any of our Heritage stores. We greatly appreciate you taking the time to speak with our General Manager, John Kim, allowing us to personally apologize for the situation and address your concerns. If at some point in the future we may be of service to you, please contact John directly at johnkim@mileone.com or 443.315.5577. Again, thank you for your time.

January 21, 2023

Mike was great! He knew exactly what I wanted and got me a good deal. I enjoyed working with him and look forward to coming again in when it’s time to trade in again More

by MATTHEWE1785
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
William Hansbro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Bay
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Jan 23, 2023 -

Heritage Toyota Catonsville responded

Hello, we're happy you found our staff to be so supportive during your experience here at Heritage Toyota Catonsville. We hope you continue to choose us for all your automotive needs! Take care!

January 19, 2023

My wife and I worked with Mike Bay, and he went above and beyond to make sure we found the right truck for us. The truck we ended up with was absolutely perfect for us. We also worked with Soon Kinney, who h More

by Steve M
Recommend Dealer
Yes
Employees Worked With
Michael Bay, Soon Kinney
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Jan 23, 2023 -

Heritage Toyota Catonsville responded

Hi Steve, thank you for your positive review. We're glad to hear that you found our team here at Heritage Toyota Catonsville so helpful in the purchase of your new vehicle. We hope you continue to choose us for all your automotive needs! Take care!

January 17, 2023

Very happy with Salesman, Mike Bay, and Finance Officer, Khalid. Extremely helpful and didn’t try to up-sell. Got what I needed and out the door in a timely fashion! More

by iScramble
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michael Bay, Khalid Hassouneh
Report | Print
Jan 18, 2023 -

Heritage Toyota Catonsville responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! Our team is available should you require any extra help.

January 07, 2023

James went above and beyond . Thank You James for your Help and with your insurance knowledge! More

by Greg
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
James Akinola
5.0
This rating includes all reviews, with more weight given to recent reviews.
William Hansbro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 09, 2023 -

Heritage Toyota Catonsville responded

Hi Greg, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!

December 23, 2022

I worked with Sarah Doran and she was awesome. I find dealing with car issues so stressful but she made it clear and easy. I loved how you can communicate via text as well! More

by Sara999
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sarah Doran
Report | Print
Dec 25, 2022 -

Heritage Toyota Catonsville responded

Hi, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. We hope you continue to choose us for all your automotive needs! Take care!

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