Heritage Toyota Catonsville

Was lied to about my key the salesperson told me was ordered. Now they don’t return calls. Horrible business. Magalay was they salesman and lied. DONT BUY HERE!!!!! ordered. Now they don’t return calls. Horrible business. Magalay was they salesman and lied. DONT BUY HERE!!!!! More

I have very bad experience with Toyota services. Every time I give my Highlander for service they steal something from my car. Last time they took the manual bag from the glove compartment and I com Every time I give my Highlander for service they steal something from my car. Last time they took the manual bag from the glove compartment and I complained about it this time they took all my tire valve from all 4 of the tires. I am upset that I am losing something every time I go there for service. More

Great customer service would recommend to anyone … thank for all the help and making this a smooth transaction for all the help and making this a smooth transaction More

Great to work with. He made sure the deal went well. He also showed me how to use my car He made sure the deal went well. He also showed me how to use my car More

The best guy in the business. He makes the process very seamless. I'll surely recommend him He makes the process very seamless. I'll surely recommend him More

I've heard quite a lot about this guy. I was referred to him and he surely lived up to expectations. James is the man if you are in the market for a new or pre-owned vehicles. Thanks my ma I was referred to him and he surely lived up to expectations. James is the man if you are in the market for a new or pre-owned vehicles. Thanks my man. I appreciate you. More

Michael is great and fun to work with. He doesn't try to upsell you. You just tell him what you're looking for and a price range and he'll get the job done. Highly recommended. Thanks Mi He doesn't try to upsell you. You just tell him what you're looking for and a price range and he'll get the job done. Highly recommended. Thanks Michael. I love the Jeep. More

One of the most pleasant, positive business calls that I have received occurred yesterday. Mr. John Kim called to handle a situation that needs not to be discussed here, but I want you to know what a gentle have received occurred yesterday. Mr. John Kim called to handle a situation that needs not to be discussed here, but I want you to know what a gentleman he is. It is apparent that he listened to my concern and acted on it immediately. I already enjoy a positive relationship with Heritage because of Brad Jones, salesman. I am forever grateful for his assistance and feel that as General Manager, Heritage Toyota is in great hands. My prayer is that he continues to spread this manner to other employees at this site. More

Sale went well. No real issues to report. Price was what I hoped for. Thanks! No real issues to report. Price was what I hoped for. Thanks! More

I waited at the dealership on March 7 for 4 hours for an oil change and tire rotation. Yet my car was ready in 2 1/4 hours. After waiting 4 hours I inquired about my car with another service advisor (Breann oil change and tire rotation. Yet my car was ready in 2 1/4 hours. After waiting 4 hours I inquired about my car with another service advisor (Breanna wasn't around), who processed me out. When I returned home, I discovered a telephone message from Breanna on my landline that my car was ready at 12:15pm. No call was made to my cell phone, which I had on me. My online appointment informed Heritage I was waiting for my vehicle. Very poor communication in this instance. I'm awarding two stars because the mechanic completed the service timely even though the service advisor's performance was poor. While I appreciate the other advisor's assistance, she was curt and abrupt when I asked a question. I wish there was another service department I was comfortable with. More