Heritage Toyota Catonsville

Great store and a great experience! The manager in charge, Dustin, really took care of us! You have a great store sir, thank you! Phillip The manager in charge, Dustin, really took care of us! You have a great store sir, thank you! Phillip More

I was referred to this man. He went above and beyond to make sure my parents and I were taken care of. I recommend him to anyone in the market for a new or used vehicles. He is He went above and beyond to make sure my parents and I were taken care of. I recommend him to anyone in the market for a new or used vehicles. He is THE MAN. Thanks Mr. James. More

Mr. Monir provided excellent customer service and helping us smoothly to make a choice and close the deal. It was pleasant experience and found exactly what we were looking for. Made our purchase hassle free us smoothly to make a choice and close the deal. It was pleasant experience and found exactly what we were looking for. Made our purchase hassle free. More

Purchased a car on 7 April but two days later realized we did not receive all paperwork on thumb drive that we thought we should have. For example, we found we did not receive a copy of the 160 point inspec did not receive all paperwork on thumb drive that we thought we should have. For example, we found we did not receive a copy of the 160 point inspection (Toyota Certification) when we tried to use the 120v charger and it did not work. We also did not receive the IOU for the 2nd copy that our salesman Brian wrote up. At time of sale he said we should be able to pick up the key with the plates and two weeks later when we went to get the plates, there was no key. Said he forgot. 3-4 days later still have no key and little to no communication to figure out how we get copies of paperwork and the 2nd key to the vehicle. More

Mike was a pleasure to deal with during our car buying experience. He was extremely knowledgeable about the vehicles and didn’t try to push us into making a purchase experience. He was extremely knowledgeable about the vehicles and didn’t try to push us into making a purchase More

This is literally one of most terrible dealerships I have ever visited. Service people are very rude and unprofessional. I scheduled an appointment with them to have my oil changed and also replace a headlig ever visited. Service people are very rude and unprofessional. I scheduled an appointment with them to have my oil changed and also replace a headlight. My service advisor told me the service would take 2 hours and I said I was going to wait instead of dropping off my car and spend $40 to uber home and come back to the dealership. The arrogant service advisor told me I had to drop off my vehicle, go home and come back when the service is completed. She insisted I can’t hang in the dealership while my car is being fixed, as if I was going to sit on her head. Not only was the young lady unprofessional, she was also equally rude and arrogant. What actually took me by a big surprise was the fact that the service manager was there when all this drama was unfolding and she didn’t even say anything. I am never going back there and will never recommend them to anybody. More

***Be aware of the shady business practices of Heritage Toyota of Catonsville *** I took my truck in for a SAFETY Recall, to be more specific a spare tire carrier recall. They inspected the car and determi Toyota of Catonsville *** I took my truck in for a SAFETY Recall, to be more specific a spare tire carrier recall. They inspected the car and determined my truck was indeed affected by the recall, so the parts were ordered, and they schedule me to come in when the part arrived. When the dealership received the parts, I drove the truck back to the dealership and the next day they called me and told me the SAFETY recall could be completed. I was told, in order to have the SAFETY recall completed I would have to pay at a minimum $1,700 due to the rust issue under the truck. (KEEP in mind, prior to ordering the parts, they inspected the vehicle and saw the condition of the truck). The Worst part about the entire situation was they cut the cable that was holding the spare tire under the vehicle and placed the spare tire in the bed of the truck. All this was done without my approval. If I was informed that they would be cutting the spare tire cable, I would have told them not to proceed and took my truck home. Instead, I was stuck with a spare tire in the bed of my truck. I ask them to fix their mistake and put the spare tire back where it was, they told me it would cost me a minimum $1,700. In other word, I would have to pay out of my pocket to rectify their mistake. I went back and forth with them for a week, and they stood their ground until I picked up the truck. Two days later, I took the truck to SHEEHY Toyota of Laurel for a second opinion. Again, they inspected the vehicle and determine the truck was affected by the recall, they order the parts and completed the job without any problems and at no extra cost. Now my spare tire is back under the truck, and I can utilize the bed of the truck. Thank YOU, SHEEHY TOYOTA of Laurel! DO YOURSELF A FAVOR DONT WASTE Your TIME AT HERITAGE TOYOTA OF CATONSVILLE. I will never step foot in this dealership again. More

This guy is so slimy. True salesmen mentality. He sold me a vehicle and added insurance without consent. Later caught and the dealerships management was awful at remedying True salesmen mentality. He sold me a vehicle and added insurance without consent. Later caught and the dealerships management was awful at remedying it. After verbal acquisitions, they finally removed. Additionally, he agreed to repair a dent in the car that later was not mentioned anywhere in writing. He used these tactics because he’s very dismissive of questions or concerns. Pretends like he’s got it covered and after signing so many sheets, he scams you. Management is just as awful as resolving customer complaints. File a complaint with the better business bureau. This is unacceptable. More

Great experience with Mike. He found exactly what we were looking for and worked with us on timeframe to make sire we got it when it was best for us. He found exactly what we were looking for and worked with us on timeframe to make sire we got it when it was best for us. More

JAMES was amazing the service was excellent and I was in and out I’m so HAPPY with my new car I love it! 10/10 and out I’m so HAPPY with my new car I love it! 10/10 More