Heritage Toyota Catonsville

Monir was very kind and helpful! He took the time to explain various aspects of the car to me and was very patient. Highly recommend him! He took the time to explain various aspects of the car to me and was very patient. Highly recommend him! More

I have been coming to this Toyota dealer since 2013. Today I had a different experience. I brought my car in for service to get an oil change and tires rotated, thank you to Marco who squeezed me in . E Today I had a different experience. I brought my car in for service to get an oil change and tires rotated, thank you to Marco who squeezed me in . Everyone at the front was very helpful. The problem came when I walked to the showroom floor. I actually walked the showroom floor and parking lot three times and not one person greeted me or ask if I needed assistance. I noted Mr.Parnell at the water machine nicely dressed and friendly smile I approached him and told him about my experience and immediately he asked me if there was something he could help me with. This is the kind of customer service I remember at this dealership not the stares I inquired when I entered the showroom floor, very disappointing .. More

He was knowledgeable, kind, and prioritized customer satisfaction. Thank you! We will recommend Heritage Toyota to our friends and family. satisfaction. Thank you! We will recommend Heritage Toyota to our friends and family. More

Larry B. helped us buy a 2022 4Runner in June. Although we had a couple of glitches, he helped us immensely. Would highly recommend him. The financial proc helped us buy a 2022 4Runner in June. Although we had a couple of glitches, he helped us immensely. Would highly recommend him. The financial processing was kind of a gee-whiz-bang and overwhelming. Just keep it simple for us old folks. More

Persistant but knowledgeable. Pleasant employees to do business with. Worth purchasing a vehicle from them Pleasant employees to do business with. Worth purchasing a vehicle from them More

No customer service whatsoever and no empathy in dealing with customers who experienced bad service. A classic bait and switch tactic (scam) was employed at this dealership. I scheduled an appointment for with customers who experienced bad service. A classic bait and switch tactic (scam) was employed at this dealership. I scheduled an appointment for 5:00 p.m. and verified via email and phone conversation the morning of the appointment. I was notified minutes prior to my arrival hat the vehicle was just sold. I arrived at the dealership to confirm whether the vehicles was sold and was notified that they car sold earlier that morning. I was very upset as I had just driven over 70 miles and no one cared to call me and notify me that the car was no longer there. I was very skeptical that there was even a car there to begin with as they tried to sell me a more expensive car with less features. Did not make sense at all. When I asked to to talk to the sales manager Mr. Bryer had this speech memorized of how car sells on a first come first serve basis and they would be happy to sell me a more expensive car. He did not take the time to understand the issue or my concern and was very unapologetic. As if this was their normal tactic and he was defending it tooth and nail. I found him to be condescending and unprofessional and I hope that this message will be a warning to anyone to stay away from this dealership. More

A classic bait and switch scheme was employed at this dealership. Do not fall for it and stay away. You have been warned. Monir was actually a nice guy; unfortunately for him he works at a dealership t dealership. Do not fall for it and stay away. You have been warned. Monir was actually a nice guy; unfortunately for him he works at a dealership that scams people. They were not apologetic or willing to work with me other than try to upsell me on another vehicle with less options at a higher price. More

Everything was Great, James was very informative and supportive throughout the entire process, and made the deal work! Thank you and much success to you! supportive throughout the entire process, and made the deal work! Thank you and much success to you! More

James was amazingly helpful in finding and purchasing a car that was difficult to find during supply chain issues. I was able to place a hold on the new car with them and come pick it up when it was delive car that was difficult to find during supply chain issues. I was able to place a hold on the new car with them and come pick it up when it was delivered a month later. There were no hassles or strong upsells, and the process was easy and clean. Thanks James! More

Although we got off to a rough start. ..by no means due to Stephannie, she was an awesome sales associate for the purchase of the vehicle. She was very personable throughout the process, ..by no means due to Stephannie, she was an awesome sales associate for the purchase of the vehicle. She was very personable throughout the process, even came in on her day off to make sure everything went through. More