Heritage Toyota Catonsville

From the time I walked in the door, the first person I met was Mr. James Akinola. So kind, Professional, I was heard, respected. Mr. Akinola made me feel like I mattered. A lot of other dealers at other p met was Mr. James Akinola. So kind, Professional, I was heard, respected. Mr. Akinola made me feel like I mattered. A lot of other dealers at other places were so rude, because I was a woman. Like they were doing me a favor. Ladies if you want a great car buying experience where your highly valued, stop by Heritage and see Mr. James Akinola. Ladies and Gentlemen if you want great cars, great deals come on by. Tell em Big Momma sent cha!! More

James helped me with my purchase of a 2023 4Runner TRD ORP. Initially, I had put the deposit down while I was stationed in Germany (active duty). He was transparent along the way with updates. After arriv ORP. Initially, I had put the deposit down while I was stationed in Germany (active duty). He was transparent along the way with updates. After arriving back to the U.S., although the vehicle was unable to take delivery (due to logistical matters out of his hands), he quickly found another similar 4Runner for me within 9 hours. Unfortunately, I was on a tight timeline due to me moving to another duty station and needing a vehicle for the move. Shoutout to him and the General Sales Manager Dustin Smith for helping me out such short notice and for taking care of the paperwork and out-of-state registration based on my next duty station. Thank you! More

James helped me with my purchase of a 2023 4Runner TRD ORP. Initially, I had put the deposit down while I was stationed in Germany (active duty). He was transparent along the way with updates. After arriv ORP. Initially, I had put the deposit down while I was stationed in Germany (active duty). He was transparent along the way with updates. After arriving back to the U.S., although the vehicle was unable to take delivery (due to logistical matters out of his hands), he quickly found another similar 4Runner for me within 9 hours. Unfortunately, I was on a tight timeline due to me moving to another duty station and needing a vehicle for the move. Shoutout to him and the General Sales Manager Dustin Smith for helping me out such short notice and for taking care of the paperwork and out-of-state registration based on my next duty station. Thank you! More

Asad was respectful, courteous, and helpful. We were able to negotiate and decent price and buy the car the same day. I would recommend to my family and friends We were able to negotiate and decent price and buy the car the same day. I would recommend to my family and friends More

I had an excellent experience purchasing a vehicle from James and the Team at Heritage Toyota of Catonsville. He is extremely knowledgeable, patient with any questions or concerns in the process, and has e James and the Team at Heritage Toyota of Catonsville. He is extremely knowledgeable, patient with any questions or concerns in the process, and has exceptional customer service. I would highly recommend him for smooth and professional car buying experience. More

I didn't plan on writing a review, but the service we got was so good I had to! The big boss Dustin even got involved to our deal and thank us for our business. Dustin and Matt treated us with respect an was so good I had to! The big boss Dustin even got involved to our deal and thank us for our business. Dustin and Matt treated us with respect and actually made the process of buying a new car enjoyable. My wife loves her new Toyota! When I'm ready, I'm def coming in to trade my old Tundra. Thanks again! More

I made an appointment for an oil change and tire rotation. Was quoted 1.5 to 2 hrs for services to be completed. After 2.5 hrs of waiting in the waiting room I inquired about my car and they had no rotation. Was quoted 1.5 to 2 hrs for services to be completed. After 2.5 hrs of waiting in the waiting room I inquired about my car and they had not even started on it. They had misplaced my paperwork and forgotten about it completely. More

Great store, great staff! Got the Camry I wanted. Did not know it was tough to get cars. But I found one. Staff really took care of me. Monir was nice and his Sales Manager Du Got the Camry I wanted. Did not know it was tough to get cars. But I found one. Staff really took care of me. Monir was nice and his Sales Manager Dustin was very professional. Thank you again! More

After two weeks of teaching myself how to negotiate and awful experiences in two dealerships near Washington, DC, I came to Heritage Toyota ready to fight more lying, scummy, shark car salesmen. Instea awful experiences in two dealerships near Washington, DC, I came to Heritage Toyota ready to fight more lying, scummy, shark car salesmen. Instead, I got Jeyson Villalta, who, in acting like a genuine human being, came across as an angel. He didn't try any car salesmen tactics, or if he did, he was very gentle and natural about it. He listened, asked which car I'd like, showed me the car, calmly answered my questions, exchanged jokes with me, and chatted with me about how he got into car selling. He didn't try to persuade me to buy anything. I became so calm and relaxed that I felt comfortable buying a car from him. They were all so professional and orderly that I believed them when they said the car price was fixed by Toyota corporate and that they could only affect the trade in value. It made negotiating a lot shorter. Jeyson's manager tried to low ball the trade in, but once I showed them a higher range that another dealership offered, they matched the highest end of that range. The final deal was better than any other dealership I had went to with so much less pain. I'm very happy More

Calvin Parnell is the best! Calvin displayed exemplary customer service skills. He was patient, attentive and kept me abreast of each occurrence. Calvin’s level of patience i Calvin displayed exemplary customer service skills. He was patient, attentive and kept me abreast of each occurrence. Calvin’s level of patience is immeasurable. I am deeply appreciative of the comforting care he provided to our family. He is the best! Toyota is lucky to have him. In my opinion, he’s the face of Heritage. Thank you Calvin for making this process painless as well as pleasurable. We love our new car. Mary More