Heritage Toyota Catonsville

Pamela made the buying and trade-in processes so smoothly. She is proficient, efficient and straightforward. smoothly. She is proficient, efficient and straightforward. More

Stephannie was an amazing sales professional. She made the whole process quick and easy. She was very knowledgeable and super attentive to my needs. Highly recommended. She made the whole process quick and easy. She was very knowledgeable and super attentive to my needs. Highly recommended. More

One star is too high. I purchased a vehicle via online 2 months ago (I live in PA). I paid cash; the vehicle is to be used for commercial purposes. The title was to be in I purchased a vehicle via online 2 months ago (I live in PA). I paid cash; the vehicle is to be used for commercial purposes. The title was to be in the company's name. I have not yet received the tags, title or registration. I reached out to the sales rep, who referred it to John Kim. After 2 months, he informs me of the paperwork they need to issue all of the missing items. I sent them the requested paperwork a week ago, and still no response. A horrible experience with a bunch of incompetent thieves. Next stops -- Toyota and an attorney. Don't waste your time or money with these people. More

We were being pushed to pay in full for the new SUV with safety lights on and then bring it later for repair. I had the cashier check made with a promise that they would get the car fixed the next day, but safety lights on and then bring it later for repair. I had the cashier check made with a promise that they would get the car fixed the next day, but then we were told it would take 4-5 days and needed to replace the steering wheel. Who in the right state of mind will pay 60K + upfront and then take the headache of fixing the car? We decided to let go of this deal and got the cashier check canceled after 4 days since we were hoping that the dealer would reach out to us after the car was fixed. But no one reached out to us even after us calling and emailing them. More

Rodney in Parts was so very helpful! He, and other staff are why I always buy my cars from Heritage. Rodney really went above and beyond for me!👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍 He, and other staff are why I always buy my cars from Heritage. Rodney really went above and beyond for me!👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍 More

This is the only group that delivers on hospitality and excellence on par with what you’d find at a 5 star hotel. I travel from New York to Maryland to buy my cars because of how much of a pleasure it is t excellence on par with what you’d find at a 5 star hotel. I travel from New York to Maryland to buy my cars because of how much of a pleasure it is to deal with them More

So online that they had a Toyota forerunner, nightshade made an inquiry they contacted me I go and see the vehicle and test drove the vehicle I have a trade-in that was worth less than what I owe And th made an inquiry they contacted me I go and see the vehicle and test drove the vehicle I have a trade-in that was worth less than what I owe And these people submitted an outrages request for financing $13,000 more than what The vehicle is worth without my knowledge And now I am, I am receiving decline, rejection letters for a deal I would’ve never agreed to Also made a request a copy the contracts that they submitted to these finance companies but I’ve never received them Also made a request to management, More

the service was good, he wasn’t there when we arrived and we had to wait a little for him but other than that the experience was good we had to wait a little for him but other than that the experience was good More

Very good customer service and helpful service he gave us during our new purchase to our new vehicle. during our new purchase to our new vehicle. More

DO NOT BRING YOUR VEHICLE TO THIS DEALERSHIP! I was a very loyal customer at this dealership - since it was Russel Toyota. I bought three Toyota vehicles there and always took the vehicles back I was a very loyal customer at this dealership - since it was Russel Toyota. I bought three Toyota vehicles there and always took the vehicles back to them for service. Since it was bought by Heritage Toyota, service has dramatically worsened. Even though you make an appointment, you are still waiting 2 hours for your car to even be taken back to the bay. (Not everyone has the luxury of being able to drop off the car.) They ALWAYS try to oversell you on services that you don't need. So you go in for an oil change, which is overpriced compared to other places but you have been a loyal customer, and they give you a list of thousands of dollars worth of other services that you may or may not need. On a relatively minor note, the car wash is broken at least 50% of the time, so you rarely get your "free car wash". In the past, I took my car in for an oil change and shortly after, I had a new problem that didn't exist before. We went around and around about what caused the problem; they refused to take responsibility for any role in this new problem, referring me to a "bulletin" that described the problem. They were able to fix it and eventually did not charge me for the labor, but it was still a very expensive fix for something that was not broken before I took it in for service. Ok, so I thought I would give them another chance. This past weekend was the final straw. I brought my car in (with an appointment) to replace a part that had fallen off. The first service rep (not the one that I was assigned when I made the appointment) said I needed "an engine diagnostic". Not sure why, but I reluctantly agreed since she said it would be around the same price anyway. She said it would take 1-1/2 to 2 hours. (Really? To reattach a part that I still had when I had an appointment?) About 20 minutes later, the service representative that actually assigned to me called me up and asked again what the issue was. I asked that it be taken care of in a timely manner since I had an appointment. Fortunately she called me back up about 20 minutes later and said my car was done. Yay for that! I was very pleased. She said they did not do an "engine diagnostic", since I just needed a part reattached. I was given no listing of things that needed attention on the car (like I always get when I bring it in for an oil change). However, they charged me $165.35 for "diagn. engine", so the total bill came to over $200 - to reattach a part that I still had! In addition to the "diagn. engine" charge, there were a variety of other charges for parts along with a charge for "Hazardous waste removal" (there was NO hazardous waste) and "Shop materials" (apparently for things like "the lift" and other tools they use). When I called the service manager Monday morning to question the charges and to explain that I had no "diagn. engine", he explained that the "diag. engine" charge was actually for labor and that they charge a minimum of one hour of labor. He also had ready answers for all the other charges. This was an absolute rip-off! I told him that he lost a very loyal customer and that I would be posting a bad review. He gave the standard lines but would not budge. More