Heritage Toyota Catonsville

Mr Calvin Parnell made the process of purchasing a vehicle a pleasant experience. He was knowledgeable and a great communicator! He explained everything so it was understandable. vehicle a pleasant experience. He was knowledgeable and a great communicator! He explained everything so it was understandable. More

Very straightforward and professional, pleasant experience overall, all of the folks were friendly and helpful. experience overall, all of the folks were friendly and helpful. More

I had only gone for a quote, due to Patel’s great service as well as Nancy, I left with a car on the same day. Thank you. as well as Nancy, I left with a car on the same day. Thank you. More

I came on Monday (Sept 30th) to make an extra key (My car is a 2017 Toyota RAV4). Then I went and spoke to Service Advisor Marcos Olivero. He gives me and appointment for Tuesday (Oct 1st) at 11 am. I take is a 2017 Toyota RAV4). Then I went and spoke to Service Advisor Marcos Olivero. He gives me and appointment for Tuesday (Oct 1st) at 11 am. I take a half day from my work place and take my car on Tuesday as scheduled at 11 am. I wait in the waiting area till 2.45 (almost 4 hours) and then Mr. Olivero says he can not fix it so that I have to bring it back the following day which is Wednesday the October 2nd. He scheduled me for 8 am and said he will be there by 8 am . So I bring my car at 8 am and then to find out that he has not arrived. I go to the front desk and the other officer tells me to wait. I wait till 8.30 am and Mr. Olivero is still not there. So another officer calls me to the front desk and says soon Olivero comes, he will take care of it. Mr. Olivero comes around 9 am and then he says I can take the shuttle to go home and then he will call me when its done, he also agrees to give me a pick up ride. I come home and by 2 pm I haven't heard from him. So I called the dealership and his number . Every time I call , it goes to a voicemail. So I leave a detailed message nobody returns my call. After 3 pm I call again , same thing it goes a voice mail and again I leave a voice message and nobody returns my call. Around 5 pm I get very worried because nobody called me to tell the status and I do not have my car yet. I call the front office and the lady who picked up the phone says I should call the service, but then I pleaded asking her not to hangup the call , and requested whether she can pass my message to Mr. Olivero. She says Ok she will pass the message to him. Then even by 6.15 pm nobody calls me to give a status of my car. That s when I called my friend and asked him to give me a ride to the Toyota Dealership and by 6.40 sh I am at the Toyota Dealership. Olivero is gone for the day. There is another Service Advisor and then I tell my story to him. He pulls up my car details on his computer and told me the technicians are gone for the day. Nothing is done according to what he see in the computer system. I told him, I need my car. I got to go to work on Thursday. I already took a day off on Wednesday. I pleaded him to hand over my keys so I can take my car home. At that point I was thinking , that my car was at the dealership since 8 am(one whole day) and then if that was not taken care by the service staff, they do not care the pain and the stress that customers have to go through. The new Service advisor said he can not find my keys and asked me to come on Thursday morning. I go back home and thinking, how irresponsible can someone can be ? Mr.Olivero goes home not even bothered to call me and let me know that the car was not fixed. I waste my time and money going to the dealership and return back home . This morning I take a UBER I had to pay $25 and reach the dealership around 7.15 am. I wait there till 7.30 am and soon it opened at 7.30 am I went to the front desk. Mr. Olivero is not there but there was another gentlemen who tried to help me. He was trying his best to find my key and still my key not to be found. I wait till 8.30 am Olivero still not at his desk. Nobody knows where my car keys. All I wanted at that time was to take my car keys and report to my work. I spend another hour and half and around 9 am Olivero shows up. He is least bothered for the pain I have been going through. Then at that time the technician who worked on my car showed up, he nicely explained what happened and he was shocked to hear that the Service Advisor did not call me on Wednesday giving me an update. I thanked the technician who worked on my car. I apologize for my words but the best way I can describe Mr. Marcos Olivero is nothing but xxxxxxxx. Its a disgrace that Toyota employs such inhuman irresponsible people like Marcos Olivero. Olivero has no empathy. I will never ever visit the Heritage Toyota Dealership at Catonsville. I will spread the word among all More

I went there to buy a used car. Krushang was super helpful and he gave me all the clarification I wanted. I would like to thank him and the finance team for a smooth buying experien Krushang was super helpful and he gave me all the clarification I wanted. I would like to thank him and the finance team for a smooth buying experience throughout. More

Great Manager and would get you deal you want. He manages team very well. Would highly recommend He manages team very well. Would highly recommend More

James is very helpful and is always determined to make the customer happy. He is very personable and easy to work with the customer happy. He is very personable and easy to work with More

James was an amazing help with the entire process and was extremely thorough. He was punctual with updates on the process. The best experience ive ever had buying a car. extremely thorough. He was punctual with updates on the process. The best experience ive ever had buying a car. More

The best service Hamza is so professional good job thank Hamza Shah keep it up Hamza Shah keep it up More

They above and beyond to make me happy for the vehicle I wanted , very great staff wanted , very great staff More