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Heritage Toyota Catonsville
Baltimore, MD
1,633 Reviews
Offering Maryland drivers an extensive selection of new and pre-owned vehicles for sale, Heritage Chrysler Dodge Jeep RAM Parkville is excited to assist you with your vehicle search. With exclusive trade-in incentives, an onsite service center and convenient online purchase options, we’re committed to making your ownership experience exceptional. If you can’t find what you’re looking for in our inventory, please reach out and we’ll be happy to find it for you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
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Showing 1,633 reviews
October 02, 2025
Kathy Amaya Amazing salesperson, very detailed was able to complete the deal over the phone. Got on the bus for 4hrs from CT to Maryland. Thank You!! able to complete the deal over the phone. Got on the bus for 4hrs from CT to Maryland. Thank You!! More
by alexkathleen2019
Employees Worked With
October 01, 2025
The dealership was great, but Kathy was awesome! She was very attentive to my needs, anxieties, and made me feel at ease. She was very professional and made this experience not so stressful. We got She was very attentive to my needs, anxieties, and made me feel at ease. She was very professional and made this experience not so stressful. We got along great. And although she is young, she is amazing at her job. She’s a keeper! I hope Heritage knows what a gem they have in Kathy! More
by dsanders7761
September 30, 2025
This is the fifth vehicle I bought from Mr. Akinola. He never let me down. Always honest and trustworthy. I recommend him to anyone in the market for a new or preowned vehicle. He is DA MAN Akinola. He never let me down. Always honest and trustworthy. I recommend him to anyone in the market for a new or preowned vehicle. He is DA MAN More
by nirashisingh
Employees Worked With
September 28, 2025
So at the end of the day Heritage Toyota is where you want to go get your new car. Make sure you see Tyler Day. He’s been great from start to finish to even a month later he really cares about his custom want to go get your new car. Make sure you see Tyler Day. He’s been great from start to finish to even a month later he really cares about his customers and makes sure you’re not left unsatisfied. I had some issues with the car following my initial purchase that was somewhat brushed off by one employee (don’t know name) while Tylers first response was how he going to make it right. We will be back for our next purchase. The finance guy Arnulfo could work on his communication better but he got us through the process quickly. Great experience overall! More
by nick_belz.23
September 27, 2025
James is an awesome salesman. I have been dealing with him for years. I wouldn’t want anyone else because of the relationship and trust that him and I have built with using cars a I have been dealing with him for years. I wouldn’t want anyone else because of the relationship and trust that him and I have built with using cars as our bond. Thank you again for the 2025 Rav4 More
by Cindy R.
September 26, 2025
Horrible experience. Nothing but lies and more lies. Frustrating as problems continue. AVOID at all costs! Nothing but lies and more lies. Frustrating as problems continue. AVOID at all costs! More
by unhappy customer
September 26, 2025
Fantastic experience all they around. Everyone is very friendly, helpful, and knowledgeable. Ken was my salesman and he was perfect. I wasn't there all day, but never felt rushed either. Everyone is very friendly, helpful, and knowledgeable. Ken was my salesman and he was perfect. I wasn't there all day, but never felt rushed either. I came in knowing what I wanted, what number I wanted to be at, and Ken made it happen. 10/10 would recommend More
by JordanDLee93
Employees Worked With
September 24, 2025
David's honesty and attitude was superb during our purchase! Really listens to what you are looking for and very knowledgeable. Made us very comfortable in choosing to purchase our vehicle from their purchase! Really listens to what you are looking for and very knowledgeable. Made us very comfortable in choosing to purchase our vehicle from their dealership. It was a win, win! Will highly recommend!!!! More
by Monica N.
Employees Worked With
September 19, 2025
We recently purchased a car with the help of Michael Yoon, General Sales Manager, and had a fantastic experience. From the beginning, Michael was friendly, approachable, and open to negotiating, which m Yoon, General Sales Manager, and had a fantastic experience. From the beginning, Michael was friendly, approachable, and open to negotiating, which made the whole process much more comfortable. What stood out most was how helpful and transparent he was, never pushy, always respectful, and genuinely focused on making sure we felt confident in our decision. Thanks to Michael, what can often feel like a stressful process ended up being smooth and enjoyable. I’d highly recommend asking for Michael if you’re looking for someone who truly cares about the customer and makes buying a car a positive experience. More
by mingyang
Employees Worked With
Michael Yoon
September 11, 2025
I had my 10 day old Tundra towed in when the motor failed. Communication with my service advisor (Curtis W.) as well as the service manager (Ali T.) was effectively non existent, involving numerous ca failed. Communication with my service advisor (Curtis W.) as well as the service manager (Ali T.) was effectively non existent, involving numerous calls and voicemails left for them, and the only way to get an answer was to show up in person (the only 2 proactive calls I got were the day it was dropped off and the day it was "ready"). Several weeks in to the process, I drove to the dealer to get an update (as my calls were not returned for several days) and was taken to meet the tech, who told me all the parts had been there for nearly a week and he "hadn't been working on it much" because he assumed I was in arbitration; he then stated that he was "stuck having to reassemble an engine" because the truck was being fixed. At the 6 week mark I was told it was ready, after being told that the tech mis-timed the motor and had to do a partial tear down to fix it (adding 5 days). The results were body damage, interior damage, and an active oil leak with a trail of oil in the dealer's parking lot. 1 week later, the body damage fixed, I was given the truck back. The next day it was I took it back again as it was out of oil (warning on the dash and a dry dipstick) and leaking still (I was told in the morning "everything is fine" when I took the truck to them and then found a puddle in my driveway and took it back yet again). Another 2 weeks of being in the shop I was given the truck back again, and immediately traded it in as I had no confidence in the dealer or technician's abilities. The dealer that took the trade in found that it was still leaking oil AND now leaking coolant as well. There is zero accountability within the service department. During the repair the Toyota Corporate rep with brand engagement also was unable to get calls back from the service manager for >1 week at a time. I requested to speak with the General Manager and never got a return contact. More
by adhanda
