Heritage Toyota Catonsville

helped me find a new car and trade in my old one. they were professional and helpful they were professional and helpful More

It was a very nice experience and Calvin offered very good customer service to my family and I. good customer service to my family and I. More

Pamela made the buying and trade-in processes so smoothly. She is proficient, efficient and straightforward. smoothly. She is proficient, efficient and straightforward. More

Stephannie was an amazing sales professional. She made the whole process quick and easy. She was very knowledgeable and super attentive to my needs. Highly recommended. She made the whole process quick and easy. She was very knowledgeable and super attentive to my needs. Highly recommended. More

One star is too high. I purchased a vehicle via online 2 months ago (I live in PA). I paid cash; the vehicle is to be used for commercial purposes. The title was to be in I purchased a vehicle via online 2 months ago (I live in PA). I paid cash; the vehicle is to be used for commercial purposes. The title was to be in the company's name. I have not yet received the tags, title or registration. I reached out to the sales rep, who referred it to John Kim. After 2 months, he informs me of the paperwork they need to issue all of the missing items. I sent them the requested paperwork a week ago, and still no response. A horrible experience with a bunch of incompetent thieves. Next stops -- Toyota and an attorney. Don't waste your time or money with these people. More

We were being pushed to pay in full for the new SUV with safety lights on and then bring it later for repair. I had the cashier check made with a promise that they would get the car fixed the next day, but safety lights on and then bring it later for repair. I had the cashier check made with a promise that they would get the car fixed the next day, but then we were told it would take 4-5 days and needed to replace the steering wheel. Who in the right state of mind will pay 60K + upfront and then take the headache of fixing the car? We decided to let go of this deal and got the cashier check canceled after 4 days since we were hoping that the dealer would reach out to us after the car was fixed. But no one reached out to us even after us calling and emailing them. More

Rodney in Parts was so very helpful! He, and other staff are why I always buy my cars from Heritage. Rodney really went above and beyond for me!👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍 He, and other staff are why I always buy my cars from Heritage. Rodney really went above and beyond for me!👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍 More

This is the only group that delivers on hospitality and excellence on par with what you’d find at a 5 star hotel. I travel from New York to Maryland to buy my cars because of how much of a pleasure it is t excellence on par with what you’d find at a 5 star hotel. I travel from New York to Maryland to buy my cars because of how much of a pleasure it is to deal with them More

So online that they had a Toyota forerunner, nightshade made an inquiry they contacted me I go and see the vehicle and test drove the vehicle I have a trade-in that was worth less than what I owe And th made an inquiry they contacted me I go and see the vehicle and test drove the vehicle I have a trade-in that was worth less than what I owe And these people submitted an outrages request for financing $13,000 more than what The vehicle is worth without my knowledge And now I am, I am receiving decline, rejection letters for a deal I would’ve never agreed to Also made a request a copy the contracts that they submitted to these finance companies but I’ve never received them Also made a request to management, More

the service was good, he wasn’t there when we arrived and we had to wait a little for him but other than that the experience was good we had to wait a little for him but other than that the experience was good More