Heritage Toyota Catonsville

I worked with this dealership over the course of September and October 2023 . It was my first time buying a car with internet assistance. I was looking to buy my third White Prius and wanted a Whit September and October 2023 . It was my first time buying a car with internet assistance. I was looking to buy my third White Prius and wanted a White Prius Prime with the mid trim package. I specified this with my local dealer and they informed me they could no longer “get me “ the car I wanted, I had to go online and look around myself and find it! Eventually I found Edmunds. I put in my specs and found the Vin number and a car was to come to Heritage. I will be living in Charleston SC when I return to the states in December. I now live in Burundi Africa. Communication is difficult. I laid out all of the nuances of communications and went back and forth with Sam Rhee?, Rasean, the manager, various Internet sales personnel who gave me full specifications quotes. I accepted the quote and agreed to buy the car. In late Ictober we were still trying to secure the approval of this mysterious Jared who had to approve how much I would need to pay and the delivery terms. On October 24, 2 days after I had spoken with the sales manager who confirmed the terms of the deal by telephone from one of many calls I placed from Africa, this Jared person I finally tracked down. He was more than confident I will say. He said he sold the car October 7. All this carried on to the point of asking for full payment for a car that wasn’t even there! And then what? I am supposed to just choose something else? Who does this? I have never heard of behavior like this. I have never tried to buy a car from afar. I don’t recommend trying this with these people. More

Calvin was very kind and honest to us. He greeted my entire family and made us feel very welcome and comfortable. Purchasing a car is no easy trek and we were there for a few hours. We tru He greeted my entire family and made us feel very welcome and comfortable. Purchasing a car is no easy trek and we were there for a few hours. We truly enjoyed our experience purchasing from Calvin and his team. Me and my family thank you! We will be sure to come back in the future! More

This young man was very polite and had very good customer service and I would definitely come back and use him service and I would definitely come back and use him More

I Was Very impressed. He has excellent customer service skills I appreciate the support and patience hopefully I will be back He has excellent customer service skills I appreciate the support and patience hopefully I will be back More

It was a pleasant experience with you getting everything done so smoothly for us to purchase our new 2023 Toyota Highlander Platinum. You are indeed experienced in this business. You also have a great c done so smoothly for us to purchase our new 2023 Toyota Highlander Platinum. You are indeed experienced in this business. You also have a great customer care service. You are very professional. Thank you once again. More

Good service and Professionalism I will always return here. 100% satisfaction. They treat you very good here. 100% satisfaction. They treat you very good More

I had the pleasure of having Tyler as my salesman and it was the easiest car purchase experience I've had in my life. Tyler was very courteous and also straight forward , no greasy slick back hair trying to was the easiest car purchase experience I've had in my life. Tyler was very courteous and also straight forward , no greasy slick back hair trying to sell me nitrogen in my tires or trying to price gouge me on my new 4 runner like the clowns at jerrys toyota . Tyler gave me a price on a text message and that price never changed . After all the research I did for a lunar rock 4runner trd premium with kdss suspension no one out there could beat his price. My wife and I are very happy with the decision we made to buy our first new vehicle ever from heritage and Tyler. We will continue to refer him to all friends and family. He's proof you don't have to be a greasy slimeball to make a great salesman. More