Heritage Toyota Catonsville

The team at Heritage Toyota was 5-star. They provided great service from the moment we walked in the door, until we drove off the lot in our new van. They provided great service from the moment we walked in the door, until we drove off the lot in our new van. More

James Akinola always delivers. A true professional in all my dealings with him. He comes highly recommended A true professional in all my dealings with him. He comes highly recommended More

A professional in the craft. Never makes me feel out of way. Best car buying experience ever. Never makes me feel out of way. Best car buying experience ever. More

I went here to see James. He’s a great guy. Got me in and out in reasonable time and made sure I got the best deal. Go see him He’s a great guy. Got me in and out in reasonable time and made sure I got the best deal. Go see him More

Excellent advice and service always. Repeat customer because of David Day and Finance department personnel Repeat customer because of David Day and Finance department personnel More

David Day always delivers. Always great to do business with Dave and Toyota. I will always return. Always great to do business with Dave and Toyota. I will always return. More

Best experience ever, I was pleasantly pleased with the overall experience. I would recommend them to anyone overall experience. I would recommend them to anyone More

Very professional in his dealings and honesty and objective too. I encourage other members of my family to patronize him too. objective too. I encourage other members of my family to patronize him too. More

Cannot trust this place! Don’t trust the shuttle driver. After pick up, he couldn’t get his GPS to work so he returned to the garage at which point one of the customers (star Don’t trust the shuttle driver. After pick up, he couldn’t get his GPS to work so he returned to the garage at which point one of the customers (started at 3adults, 2 young children), the lone male departeded, seeking other transportation, while myself and the mother had no other options, and a place to be. When backing out again, the vehicles emergency brake system activated when he did not pay attention, almost hitting another customers vehicle. The ride did not get better, he was all over the road, and I encourage the company to pull any video footage if they are smart enough to put it on company shuttles. Then, as I was exiting in the shuttle at my destination, I confirmed with the driver, like I had done with the service advisors in the building before I left, that they would be able to pick me up at 4:50 PM as I had no other means of getting there to pick up my vehicle. And like the two service advisors previous the shuttle driver confirmed this. (there is also a sheet next to the sign-in that says the shuttle service runs until 6 PM) Then when trying to contact the shuttle for my ride and well after I needed to leave, I called, to no response. 4:55pm, still, no one is answering. I texted, no answer. I called the dealerships main line, speak with two people asking about the shuttle, both put me on hold. They came back, still no answers, and I had to disconnect at 5:01pm because I had virtually begged for a ride from somebody who was leaving my office who was now going to be late for their own appointments playing shuttle service. Upon arrival, when I asked what happened to the shuttle, why nobody was answering, and why when I told my service advisor when I would be back, she stated she was going to be there until close, yet, she was gone, I got an answer from one advisor on the phone who leaned back and simply said “she’s gone for the day,” and that was the extent of the explanation I got. 10 minutes go by nobody has approached me like the gentleman on the phone said they would and he got off the phone long before the 10 minute mark. I had to go track down somebody to ring me out so I can go home. At this point, I was told that they needed the service manager because as I just stated, my service advisor was gone, and the shuttle service issues made it so I didn’t want to purchase the service package, which had to be removed now by the service manager. The service manager, who definitely likes her power, immediately started telling me why it’s not their problem with the shuttle, and that the service is just a nice thing that I shouldn’t be reliant on. It’s also not their duty to tell us when they decide that the shuttle person can go home early. Remember, if you purchased their service package, the shuttle service is one of the included benefits. I would be very skeptical on that. We had words about how unprofessional she was and, when I Stated, “if this is how you’re going to treat customers I’m going to go to DARCARS Toyota, (or KOONS Toyota) with both being MUCH closer to home!”, Instead of choosing to fix the issue. She said that was OK with her! I lost it. We had words, I threw the sign in book on the floor because they didn’t need it. I’ll admit my behavior wasn’t something that I want spread around but at least I can admit when I’m wrong. Now, I worked in the car, industry and dealerships have a little secret… they don’t make money on selling cars; they make money on service. So the service manager happily told their main money making option to go somewhere else. I see other people in the reviews stating the same thing. Obviously, this company doesn’t need my service. In fact, they can have a service manager who is more worried about her ego then customer relations or about the monetary impact. Then the fact that I’m going to tell every person I can how bad this auto group is, instead of “just giv[ing] [the customer a] pickle.”* *Car sales should understand that reference. (B. Farrel) More