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Heritage Toyota Catonsville
Baltimore, MD
1,506 Reviews
Offering Maryland drivers an extensive selection of new and pre-owned vehicles for sale, Heritage Chrysler Dodge Jeep RAM Parkville is excited to assist you with your vehicle search. With exclusive trade-in incentives, an onsite service center and convenient online purchase options, we’re committed to making your ownership experience exceptional. If you can’t find what you’re looking for in our inventory, please reach out and we’ll be happy to find it for you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday Closed
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday Closed
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday Closed
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
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Showing 1,506 reviews
November 17, 2023
James helped me get a new Truck in a timely manner. Also very personable. Thanks James! Also very personable. Thanks James! More
by KBARG
Employees Worked With
November 16, 2023
I bought a used car in July they did not give me all the copies. Also the first aid kit was missing text the salesperson, then the sales manager with no response. The manager changed and after I complaint t copies. Also the first aid kit was missing text the salesperson, then the sales manager with no response. The manager changed and after I complaint to BBB they send me the papers and a fifty dollars for first aid kit. They should have taken care of this in the beginning. More
by arzoonei
Employees Worked With
Asad Khan, David Mejia
November 15, 2023
Ron Filling and Robin Yokum provide professional, honest, exceptional service. They provide top notch customer service and are the reason I purchase and service my vehicles here. exceptional service. They provide top notch customer service and are the reason I purchase and service my vehicles here. More
by juleamurphy
Employees Worked With
Robin Yokum
November 07, 2023
Great salesman, patient and works with you. Went in nervous and left with a car!! Went in nervous and left with a car!! More
by fatimakane15
October 29, 2023
I worked with this dealership over the course of September and October 2023 . It was my first time buying a car with internet assistance. I was looking to buy my third White Prius and wanted a Whit September and October 2023 . It was my first time buying a car with internet assistance. I was looking to buy my third White Prius and wanted a White Prius Prime with the mid trim package. I specified this with my local dealer and they informed me they could no longer “get me “ the car I wanted, I had to go online and look around myself and find it! Eventually I found Edmunds. I put in my specs and found the Vin number and a car was to come to Heritage. I will be living in Charleston SC when I return to the states in December. I now live in Burundi Africa. Communication is difficult. I laid out all of the nuances of communications and went back and forth with Sam Rhee?, Rasean, the manager, various Internet sales personnel who gave me full specifications quotes. I accepted the quote and agreed to buy the car. In late Ictober we were still trying to secure the approval of this mysterious Jared who had to approve how much I would need to pay and the delivery terms. On October 24, 2 days after I had spoken with the sales manager who confirmed the terms of the deal by telephone from one of many calls I placed from Africa, this Jared person I finally tracked down. He was more than confident I will say. He said he sold the car October 7. All this carried on to the point of asking for full payment for a car that wasn’t even there! And then what? I am supposed to just choose something else? Who does this? I have never heard of behavior like this. I have never tried to buy a car from afar. I don’t recommend trying this with these people. More
by Priustimesthree
October 24, 2023
James was great! He got us the car of our dreams and the price that worked for us. Extremely professional and knowledgeable. He got us the car of our dreams and the price that worked for us. Extremely professional and knowledgeable. More
by bre.on.galloway
October 24, 2023
James helped me to get exactly what I want. He understood my situation and his customer service skills was amazing. He understood my situation and his customer service skills was amazing. More
by tonijones903
Employees Worked With
October 19, 2023
Calvin was very kind and honest to us. He greeted my entire family and made us feel very welcome and comfortable. Purchasing a car is no easy trek and we were there for a few hours. We tru He greeted my entire family and made us feel very welcome and comfortable. Purchasing a car is no easy trek and we were there for a few hours. We truly enjoyed our experience purchasing from Calvin and his team. Me and my family thank you! We will be sure to come back in the future! More
by Jung
