Heritage Toyota Catonsville

I had been to the dealership to purchase a new car. after deciding a price, I asked his assistant if you can add some seat covers at the same price ? Then immediately Matt calls me and say me that how dare y deciding a price, I asked his assistant if you can add some seat covers at the same price ? Then immediately Matt calls me and say me that how dare you ask Brad (his joker assistant) about the seat covers ? You have crossed the limit. I will not sell you a car and GET OUT OF MY STORE. If you have the slightest self esteem, you will never visit that store. More

Do not buy from this dealership!!! They treat customers like shit!!! They do not even let you do a test drive!!! The two salesmen from internet sales were very rude, clearly not well educated. Russel Toyot like shit!!! They do not even let you do a test drive!!! The two salesmen from internet sales were very rude, clearly not well educated. Russel Toyota is the worst dealer that I have ever seen. More

I bought a Toyota certified used 2006 Scion Xa from this dealership in early May. The car has run well so far. I will update this review in the next few months. In terms of customer service at this locatio dealership in early May. The car has run well so far. I will update this review in the next few months. In terms of customer service at this location, we waited a long time to be seen by a financial services person. It seemed people who bought new cars were seen faster/sooner than I was, showing there is preferential treatment towards people buying new cars. We also ran into issues later with our sales guy calling us asking why paperwork wasn't submitted, when his own office did not contact him to let him know everything was. This messages he left on my home phone were inappropriate to say the least. Overall, the experience was okay, I think the professionalism could have been better, but I guess these days it seems professionalism doesnt matter. More

I HAD NO IDEA OF WHAT WE WANTED TO BUY, ALTHOUGH I KNEW THAT MONEY AND MONTHLY PAYMENT WAS GOING TO BE AN ISSUE. RANDY WAS VERY PATIENT WITH MY WIFE ND ME AND I THANK HIM GREATLY FOR THAT. WE HAD TO TR THAT MONEY AND MONTHLY PAYMENT WAS GOING TO BE AN ISSUE. RANDY WAS VERY PATIENT WITH MY WIFE ND ME AND I THANK HIM GREATLY FOR THAT. WE HAD TO TRADE IN OUR 2002 VOLKSWAGEN AND WE STILL OWED ON IT SINCE WE HAD BOUGHT IT USED. SO, WE GOT GOOD VALUE FOR IT, DESPITE THE MILES. AS FAR AS FINANCING GOES, WE GOT THE GOING RATES BUT BECAUSE WE OWN OUR HOME, WE GOT EXTENDED TERMS WHICH IS OKAY, SINCE WE DROVE AN OLD COROLLA ACROSS COUNTRY AND IT LASTED FOREVER ELEVEN YEARS AGO. More

I was planning to buy a corolla so I asked for a quote over the internet. I wanted to take advantage of the 0% financing offered by Toyota (March '10). Brad Jones replied with a quote. First time I went i over the internet. I wanted to take advantage of the 0% financing offered by Toyota (March '10). Brad Jones replied with a quote. First time I went into the dealership I had to wait for 45 minutes just to learn that they were busy on that day. But I didn't mind and went into the dealership the next day (2 days after receiving the quote). Brad was out on that day so I talked to Cory Snyder. Cory told me that the quote I have is no longer valid and now the price has gone up $1000. He didn't even try to negotiate and said he can't do anything about it. On the top of that the final price they gave me was about $1200 higher than what I paid for the same car on the same day at another dealership. More

My company purchased 3 brand new Toyota Tacoma’s from this dealership (cash in full) on October 6, 2009. Cory Snyder and Brad Jones (online sales) handled the transaction. Since the trucks were to this dealership (cash in full) on October 6, 2009. Cory Snyder and Brad Jones (online sales) handled the transaction. Since the trucks were to be used at our DC properties, the dealership agreed in advance to handle the DC registration process. As part of this registration process, we were required to fill-out a blank Power of Attorney (POA) form which is normally against our company policy. We originally signed the form, after an employee of Russell Toyota was assigned POA on the form. This was completed the same week the vehicles were purchased on or about October 9th, 2009. I sent an email to Brad Jones and Cory on December 3, 2009 requesting an update because I had not received our tags, titles or registrations. When our temporary tags were about to expire, I finally got in touch with Cory on December 7th who informed me that he had been “waiting” for me to re-do the forms because “filling in a person’s name from the dealership wasn’t going to be accepted by the DC DMV.” This was the first I had heard from him since the week of October 6th. Cory proceeded to fax over the forms that day. We completed, signed, scanned and emailed the forms back to him the same day (Dec 7th). He then informed me that he needed the originals, so he then came to pick them up a few days later. He told me at that time (Dec. 9) that everything would be completed in a couple of weeks maximum. When I hadn’t heard from Cory and our temporary tags had expired, I called Brad Jones on December 18, 2009. Brad informed me that Cory was no longer with the company and that he would look into it. This happened to be right before a large snow storm, so the use of the trucks was essential to our staff despite the expired tags. Brad did indicate that because of the Holidays fast approaching it was going to take some time to get the tags processed. With no proactive updates from Brad, I called him again on January 7, 2010. He informed me that the hold-up with the tags, etc. was because the trucks were purchased for commercial use they were going to need inspections completed by the DC DMV. He informed me that “Amy” in another department had known this since December 11th but had just notified Brad on January 7th. With extreme dissatisfaction, I proceeded to coordinate the inspections with my property managers. During this time, I also contacted Randy Smith (new sales manager) who never responded to me. I then sent an email to the General Manager, Matt Bukowski on January 26th addressing these issues and concerns. I have yet to recieve a response, apology and/or acknowledgement. I feel that the entire process was grossly miss-handled by the dealership. They had multiple opportunities to make this right and blatantly chose to ignore me and my company. If this is how they treat a corporation that purchased several vehicles and paid cash in full, I would NEVER recommend an individual purchase a vehicle from this dealership. More

Overall very good experience with Russel. Salesperson was knowledgeable and helpful with questions. What we appreciated most was the salesman and everyone we dealt with was straightforward and to the point. knowledgeable and helpful with questions. What we appreciated most was the salesman and everyone we dealt with was straightforward and to the point. We reached an agreement within an hour or two and drove home in a new 2010 Prius the same day. Salesman was also very honest about Toyota recalls and the questions we had regarding them. This was not the case at the other dealers we went to who tried to downplay and make excuses for the recall situation. Would definitely recommend this dealer. More

I have been looking for a new Toyota for about 3 Mo. I live in Harford county nad I could not find any dealer that was willing to give me a fair deal when purchasing a new Toyota. Russel did it for me. I live in Harford county nad I could not find any dealer that was willing to give me a fair deal when purchasing a new Toyota. Russel did it for me. I did most of my shopping at russeltoyota.com Ruseel Toyota took the time and found the Highlander that I allways wanted.I had some issues with my trade but they wanted to work with me. I recomend Russel Toyota to anyone that want to buy a new or pre owned car. Even if you do not live in Baltimore they want your business. They gave me alot of free extras with my truck with no strings attach. Some of the dealers I went to made you pay extra or you had to have your car serviced fully at there dealerhip to get the rewards they offer. In wrap up I will allways buy from Russel. My daughter is turning 16 soon. I went on there website and found alot of cars that are affordable for us. Patty Hunton More