Heritage Toyota Catonsville

I take my car at this dealership even though Jerrys Toyota is closer. Jerrys is horrible in every way. Russel Toyota's service dept is efficient, people are so nice including the mechanics. Always h Toyota is closer. Jerrys is horrible in every way. Russel Toyota's service dept is efficient, people are so nice including the mechanics. Always had good experiences here, been here about 4 times over 4 years. Sales person I talked to was very nice as well. Waiting area for service is very accomodating. Even the car washing man asked me if I wanted my car washed, of course I said yes. Very well managed dealership, every one is polite and civil and treat you with respect. Very unlike Jerrys Toyota More

The service department at this "dealership" is one of those that you hear about but hope to never encounter!! They did service work on a Toyota that was still under warranty but charged us and one of those that you hear about but hope to never encounter!! They did service work on a Toyota that was still under warranty but charged us and refused to bill Toyota, saying the work wasn't covered! After I complained to Toyota Corporate Relations they promised to refund the billed amount. They sent a partial refund and stonewalled me for the rest. They are jerking me around for a little over $100!!! If you do any business with these clowns you do so at tour own risk!! I'm sure there are plenty of reputable dealers in the area. Please don't waste your time on these jerks. I only dealt with the service department.If you buy a car from Russel plan on getting it serviced elsewhere. More

My wife and I visited Russel Toyota after three other dealers in the area. Chris was the only salesperson to not harass us with too many phone calls or pressure us once we arrived. He was very patient, dealers in the area. Chris was the only salesperson to not harass us with too many phone calls or pressure us once we arrived. He was very patient, we test drove the Corolla LE and Corolla S model. Pricing was simple and straightforward. Jimmy Son finished all the paperwork with us. He was also very polite and friendly. We were in and out of the store in less then 2 hours. We love our new Corolla and overall would rate our experience as one of the best we've ever had with a dealer. More

I had been to the dealership to purchase a new car. after deciding a price, I asked his assistant if you can add some seat covers at the same price ? Then immediately Matt calls me and say me that how dare y deciding a price, I asked his assistant if you can add some seat covers at the same price ? Then immediately Matt calls me and say me that how dare you ask Brad (his joker assistant) about the seat covers ? You have crossed the limit. I will not sell you a car and GET OUT OF MY STORE. If you have the slightest self esteem, you will never visit that store. More

Do not buy from this dealership!!! They treat customers like shit!!! They do not even let you do a test drive!!! The two salesmen from internet sales were very rude, clearly not well educated. Russel Toyot like shit!!! They do not even let you do a test drive!!! The two salesmen from internet sales were very rude, clearly not well educated. Russel Toyota is the worst dealer that I have ever seen. More

I bought a Toyota certified used 2006 Scion Xa from this dealership in early May. The car has run well so far. I will update this review in the next few months. In terms of customer service at this locatio dealership in early May. The car has run well so far. I will update this review in the next few months. In terms of customer service at this location, we waited a long time to be seen by a financial services person. It seemed people who bought new cars were seen faster/sooner than I was, showing there is preferential treatment towards people buying new cars. We also ran into issues later with our sales guy calling us asking why paperwork wasn't submitted, when his own office did not contact him to let him know everything was. This messages he left on my home phone were inappropriate to say the least. Overall, the experience was okay, I think the professionalism could have been better, but I guess these days it seems professionalism doesnt matter. More

Very, very busy place. Wife had new Avalon for first Very, very busy place. Wife had new Avalon for first service appmt. Brought her car in for sked. maint. at appointed time. Wasn't recognized by an Very, very busy place. Wife had new Avalon for first service appmt. Brought her car in for sked. maint. at appointed time. Wasn't recognized by anyone working at Russel as to where to bring her car. Woman customer who told my wife she wasn't scheduled for her maint. until the next morning was, as my wife was, confused when she parked her car. This other woman was received, after a few minutes, ahead of my wife even though my wife had arrived before she did. 15 minutes after arriving my wife left Russel and scheduled maintenance at a different dealership. One closer to where she works. My wife had bought a different make car, new, from a nearby Russel owned dealership and was unhappy with service at that dealership as well. Poor, shoddy workmanship, problem with car following service appointment, etc. More

I HAD NO IDEA OF WHAT WE WANTED TO BUY, ALTHOUGH I KNEW THAT MONEY AND MONTHLY PAYMENT WAS GOING TO BE AN ISSUE. RANDY WAS VERY PATIENT WITH MY WIFE ND ME AND I THANK HIM GREATLY FOR THAT. WE HAD TO TR THAT MONEY AND MONTHLY PAYMENT WAS GOING TO BE AN ISSUE. RANDY WAS VERY PATIENT WITH MY WIFE ND ME AND I THANK HIM GREATLY FOR THAT. WE HAD TO TRADE IN OUR 2002 VOLKSWAGEN AND WE STILL OWED ON IT SINCE WE HAD BOUGHT IT USED. SO, WE GOT GOOD VALUE FOR IT, DESPITE THE MILES. AS FAR AS FINANCING GOES, WE GOT THE GOING RATES BUT BECAUSE WE OWN OUR HOME, WE GOT EXTENDED TERMS WHICH IS OKAY, SINCE WE DROVE AN OLD COROLLA ACROSS COUNTRY AND IT LASTED FOREVER ELEVEN YEARS AGO. More

So, we worked with Brad over the internet to obtain a price on a Venza then went in to see him... We took the car out for a test drive as I hadn't driven it but my husband had. Brad rode with us. When we price on a Venza then went in to see him... We took the car out for a test drive as I hadn't driven it but my husband had. Brad rode with us. When we got back to the dealership we realized that we had asked him to price the wrong vehicle so he provided us with a new price on a Venza AWD. Up to this point everything was cordial. We waited around for about 15 minutes for someone to take a look at our car to get a trade in value. When we handed over our keys to Brad we expressed our request that if the car was to be taken for a test drive that my husband would ride along. When the appraiser arrived at the car he told my daughter and myself that he was there to appraise the car. I asked him if he was taking the car for a test drive. He indicated that he was and I told him that my husband wanted ride along. He stated that my husband gave him the keys. I replied that I believe that the keys were given to Brad to hand over to him and not directly from my husband and that we had expressed that my husband wanted to go for the test drive. He slammed my car door and said that he would do the appraisal without looking at the car... At this point I was very disappointed with the attitude of the dealership and went in to get my husband to relay what had transpired. We headed to retrieve the keys from Brad and to let him know that the appraiser had just lost him a sale. Brad insisted that I was wrong in that the appraiser was not taking the car out. Then he walked away rather upset. We continued walking toward the door when Brad followed us yelling that it's no wonder we hadn't purchased a car yet. I'm not sure what happened to customer satisfaction and professionalism, but we did not receive this at this dealership. More

I was planning to buy a corolla so I asked for a quote over the internet. I wanted to take advantage of the 0% financing offered by Toyota (March '10). Brad Jones replied with a quote. First time I went i over the internet. I wanted to take advantage of the 0% financing offered by Toyota (March '10). Brad Jones replied with a quote. First time I went into the dealership I had to wait for 45 minutes just to learn that they were busy on that day. But I didn't mind and went into the dealership the next day (2 days after receiving the quote). Brad was out on that day so I talked to Cory Snyder. Cory told me that the quote I have is no longer valid and now the price has gone up $1000. He didn't even try to negotiate and said he can't do anything about it. On the top of that the final price they gave me was about $1200 higher than what I paid for the same car on the same day at another dealership. More