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Heritage Toyota Catonsville
Baltimore, MD
1,501 Reviews
Offering Maryland drivers an extensive selection of new and pre-owned vehicles for sale, Heritage Chrysler Dodge Jeep RAM Parkville is excited to assist you with your vehicle search. With exclusive trade-in incentives, an onsite service center and convenient online purchase options, we’re committed to making your ownership experience exceptional. If you can’t find what you’re looking for in our inventory, please reach out and we’ll be happy to find it for you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
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Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
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November 08, 2008
We looked into several dealerships for service on our 2004 Toyota Sienna. We brought it to 2 independent mechanics first, as we generally do not trust dealerships for service. We were pleasantly surprise 2004 Toyota Sienna. We brought it to 2 independent mechanics first, as we generally do not trust dealerships for service. We were pleasantly surprised with the friendliness and service at Russel Toyota. The employees must be treated well, beacuse they appear happy. Karen Farina, Service Operations Manager, was very knowledgeable and outlined all our options along with her recommendations to keep within our budget. We arrived late and she did not rush us. She even offered to look up recalls that may need servicing while our van was in. She obviously takes pride in the work and cutomer service offered at Russel Toyota. Kysha, our service advisor, had excellent follow through and saw to it that all the work was completed in a timely manner. They even had our car washed without us asking. We will definitely be back. More
by morath96
Employees Worked With
Karen Farina & Kysha Carter-Boyd
