Heritage Toyota Catonsville

We had been looking for a car for a while. Despite being very particular about how we wanted the process to go Chris and Ryan were very helpful. They found the car we wanted, with all the options, and Chris very particular about how we wanted the process to go Chris and Ryan were very helpful. They found the car we wanted, with all the options, and Chris knew everything about it. He knew so much I feel like I could walk in there and sell toyotas now!!! Thanks Russell Toyota for making the car purchase so enjoyable!!! More

This was by far my best car buying experience. I worked wIth the Internet Sales department and had most of the details worked out before I arrived at the dealership. The folks were friendly and were able t wIth the Internet Sales department and had most of the details worked out before I arrived at the dealership. The folks were friendly and were able to adapt to my needs ( I was late and in a hurry). The vast online inventory helped me to find what I wanted and certainly expedited the buying process. I would highly recommend Cory and the folks at Russel. More

I will be very frank and say that my initial dealing with Russel Toyota were not stellar. I experienced a none to pleasant encounter with both Matt Bukowski and Ryan Pope and my initial ratings for Russel w Russel Toyota were not stellar. I experienced a none to pleasant encounter with both Matt Bukowski and Ryan Pope and my initial ratings for Russel were straight 1’s. However, the General Manager Wade Sterry entered the picture and my opinion of Russel Toyota turned a full 180 degrees. Wade interacted with me in a professional and courteous manner and he assured me that future encounters with the Russel sales force, by me or others, will be a positive experience. Businesses are run by people and people make mistakes. The mark of a truly good business is the way that they deal with mistakes. They can sweep them under the rug with the attitude that there are other fish in the sea or they can treat each customer as an important part of their business, as future customers that they want to come back again and again. Russel Toyota, in my opinion, falls in this latter category. This is clearly important to Wade Sterry as the General Manager and I have no doubt that he will continue his work to instill these principles throughout the Russel Toyota organization. I did not change my scores from all 1’s to all 5’s because my dealing with Russel did start on a rocky footing. That said, I would highly recommend anyone interested in purchasing a Toyota, or in having their Toyota serviced, visit the Russel Toyota Dealership. I fully expect that after my future dealings with the dealership, as I will most definitely have my new Toyota serviced by Russel, I will score Russel with all 5’s. Thanks again Wade. More

I recently purchased a "new" car from Russell Toyota in January. I must say that the service that was extended to my husband and I was beyond excellent from the time we stepped foot in the door. Toyota in January. I must say that the service that was extended to my husband and I was beyond excellent from the time we stepped foot in the door. We received immediate assistance and was made to feel like our business was very important to them. We received undivided attention which was very important to us. Our sales associate was very patient with us and allowed us to make our own decisions without feeling pressured. Aside from that, about 3 weeks later we noticed a small ding on the trunk and decided to take the car in for repair. At that point our original sales associate, Austin, managers, Sara and Mat came to our assistance to make sure we were completely accommodated that same day. We left the car for repair, was issued a rental and before 10am the next day, I received a call from Sara telling me that my car was ready for pick-up. AWESOME!!! That confirmed that we made a great decision in choosing Russell Toyota as our car dealership!! Thanks guys for having an awesome team!! Catrina & Gil More

I have bought two Tundras here, and have had all service done by Russell. I have never been disappointed with their service -- they are fair and friendly, and have made a few Warranty repairs to each vehic done by Russell. I have never been disappointed with their service -- they are fair and friendly, and have made a few Warranty repairs to each vehicle w/o any hassle. Very Pleased with them! More

Great communication. Gave me choices of what to do and what to pass on and didn't press for more expensive service. The car hasn't needed anything except maintenance, but I will bring it back to Russell. what to pass on and didn't press for more expensive service. The car hasn't needed anything except maintenance, but I will bring it back to Russell. More

After much online research, car dealer visits, phone calls and stress I was referred to Calvin Pernell at Russel Toyota by a friend of my husband's. Calvin helped to relieve a great deal of my stress a calls and stress I was referred to Calvin Pernell at Russel Toyota by a friend of my husband's. Calvin helped to relieve a great deal of my stress and anxiety in purchasing a new car for the first time in over 10 years. He put me in the car I wanted, with the options I wanted, for the price I wanted. Calvin accomplished all of this by generating a level of trust between us and relating to me as an informed consumer with an eye on the bottom line. I have a great deal of respect for him as a sales person and a person of integrity. I was also pleasantly surprised by the respectfulness and warm attitude of the rest of the Russel team, including the receptionist at the front desk that located Calvin for me when I first arrived, the lady that went over the undercoating, and paint protector options, and the finance man, Jay. Especially Jay - I was very insistent on comparing his calculations to those on my calculator. He was soooo patient. As Calvin showed me where I would bring my car for service, Aaron Slaughter, the Assistant Service Manager, gave me his card and encouraged me to call him personally to schedule appointments. Even the young man that I rode with to put gas in the car so that I could take it out for a test drive was warm and personable. I have to say that I was pleasantly surprised by my interactions with each person at Russel after very negative experiences at my last car dealer. I hope to continue a positive relationship with Russel in the future as I return for servicing on my new Rav4. More

My family and I have bought over 7 cars from Dave Day. He is honest and extremely friendly. We warmed up to him since the first car we bought back in 1990. I feel confident and trusting when it comes to He is honest and extremely friendly. We warmed up to him since the first car we bought back in 1990. I feel confident and trusting when it comes to David Day servicing or selling a car to us. I have always felt I have gotten the best deal and he is always looking out for me. More

I was referred to Russel Toyota and David Day by my dad, who has worked with David for many years. I was in the market for a new car, which would be my first car purchase. David was extremely patient with m who has worked with David for many years. I was in the market for a new car, which would be my first car purchase. David was extremely patient with me, answering all of my questions in order to make me feel most comfortable. He gave great advice as if I was his own son, buying a car for the first time. After this experience, I can't imagine going anywhere else to buy a car. More

I was referred to David by my dad. My family has purchased cars from David for years. I have purchased 2 cars from David and have been absolutely thrilled with the experience. What I love about de purchased cars from David for years. I have purchased 2 cars from David and have been absolutely thrilled with the experience. What I love about dealing with David is how honest he is. He answers my questions thoroughly and eases any qualms I may have had about the purchase. Each car I have purchased from David have been an awesome fit for me based on David's guidance and recommendations. Now, I recommend David to anyone I know that is in the market to buy a new car. Numerous friends and co workers come back to me, after buying their car from David, so pleased with the service they received. More