Heritage Toyota Catonsville

Second time I have dealt with dealer. First time serviced. Everything went smooth and quick. Used Toyota. Care. Everyone was friendly and the place was clean and roomy. Will definitely use again. Th serviced. Everything went smooth and quick. Used Toyota. Care. Everyone was friendly and the place was clean and roomy. Will definitely use again. They have added additional lounge space and even a quite lounge and a place to work. More

Purchased Certified Toyota... had some paint damage; scratches, chips, etc... unusual for 6 month old car. Requested that these items be as a condition of purchase. After a few phone calls and visits scratches, chips, etc... unusual for 6 month old car. Requested that these items be as a condition of purchase. After a few phone calls and visits damage was fixxed. Took about a week for actual repairs. Satisfied with outcome. More

Danny was very professional. My wife and I felt comfortable with him; never pressured. We had an expectation and the vehicle in mind from Russel's web site, along with an excellent condition 08 Si comfortable with him; never pressured. We had an expectation and the vehicle in mind from Russel's web site, along with an excellent condition 08 Sienna to trade in. Danny respected that, didn't try to sell us something we didn't want. I could have asked a few more questions, but Danny helped us complete the transaction as expected. We had no unpleasant surprises and we'll be back again in a few years. More

Brad was very professional and congenial. He understood what type of vehicle we wanted and was able to provide one at a good price. The facility is very neat and clean. The entire staff was helpful and what type of vehicle we wanted and was able to provide one at a good price. The facility is very neat and clean. The entire staff was helpful and welcoming. We also like the location of the dealership - near our apartment. More

Relatively straightforward purchase for a Camry XLE. I checked prices at various dealers in the area via their web sites, and Russel's was one of the best. Russel also had the best selection. Contacted Ch checked prices at various dealers in the area via their web sites, and Russel's was one of the best. Russel also had the best selection. Contacted Chris via email and visited the same day. He was very knowledgeable and helpful. No surprises on the price at all. Very smooth transaction. As usual when trading in an old car, the dealer did not agree with what I thought my old car was worth. So that part was a bit painful. But with the good price for the new car, it balanced out. Unfortunately, other Russel employees then subjected us to sitting through two separate sales pitches for the overpriced dealer add-ons (rust proofing, etc) and dealer warranties (almost 2 thousand? No thanks!) before we could finally got the car. But all-in-all, an OK experience, especially dealing with Chris. I will be going back for my next Toyota, I think. More

This was my first new car purchase and I couldn't have been more pleased. Our sales associate Mr Bello and all the other folks at Russel Toyota were extremely friendly, knowledgable and professional. I wo been more pleased. Our sales associate Mr Bello and all the other folks at Russel Toyota were extremely friendly, knowledgable and professional. I would highly recommend them to anyone, especially if you're someone like me who has very high expectations from sales people and retail establishments. -Tyme Gigliotti More

My 28 year old daughter was looking for a new Highlander and after several visits to other dealers had not found the deal for her. I was familiar with Russel Toyota and suggested she make the 30 mile trek and after several visits to other dealers had not found the deal for her. I was familiar with Russel Toyota and suggested she make the 30 mile trek to see if THIS dealership could offer what she needed. She arrived tired and frustrated late on a Saturday afternoon but was immediately excited by what she found. The selection at Russel was much better, including the Highlander SE she wanted, without adding in expensive extras. Even better, we liked the clean, pleasant service department and the availability of loaner cars on service days. The fact that the sales department was willing to negotiate a good price sealed the deal. The experience of accompanying my daughter as she purchased her Highlander was so pleasant that I traded in my big SUV and bought a Highlander for myself as well! This is definitely our new dealership! More

The service advisor was great. He followed through on all of his committments and exceeded every level of communication I was expecting. Parts pricing I felt was a little high. Thus, the rating of good. Howe of his committments and exceeded every level of communication I was expecting. Parts pricing I felt was a little high. Thus, the rating of good. However, the advisor was friendly and the work was completed on time. He kept me informed during the entire process with either a phone call or email. One of the best automotive service experiences I have ever encountered. More

We went to this dealership 4 times in one week, and everytime Young Lee has welcomed us with gratitude, worked with us very patiently throughout, and has been very flexible towards our choosings. Last everytime Young Lee has welcomed us with gratitude, worked with us very patiently throughout, and has been very flexible towards our choosings. Last but not the least Young Lee has went far and beyond to help us and has become an excellent asset for our decision towards our new car. Once again we had pleasure working with him and the dealership. More

I gave such high ratings because the customer service exceeded my expectations. Every one involved was extremely friendly and went above and beyond. Best customer service and over satisfaction I have eve exceeded my expectations. Every one involved was extremely friendly and went above and beyond. Best customer service and over satisfaction I have ever had from anyone in my 25 years of young living. Everyone involved should get a raise for their superior customer service and help. More