Heritage Toyota Catonsville

Howard was very helpful over the phone. He had the CRZ already set when I got there. They tried to work with me on pricing for the trade-in and I agreed on the sales price but at this time I don't want th already set when I got there. They tried to work with me on pricing for the trade-in and I agreed on the sales price but at this time I don't want the stress of having two car payments. Really great customer service , working with people who really understand. Thanks again! More

Amazing experience, the way it should be. Amazing car, Red FR-S 6 speed, the way all future cars should be built. Props to Toyota and Subaru for getting it right. Will return in a few years for another Red FR-S 6 speed, the way all future cars should be built. Props to Toyota and Subaru for getting it right. Will return in a few years for another FR-S. More

Chris is amazing! He helped me trade my car in for a new car, having my payments go up only $0.19! Yes a brand new one right off the truck! He worked really hard and really fast. I have dealt with Chris in car, having my payments go up only $0.19! Yes a brand new one right off the truck! He worked really hard and really fast. I have dealt with Chris in the past sales, and he will be the only car salesmen I see for the rest of my car buying experience. Thank you Chris. More

I had service performed on my 2007 Toyota 4 Runner Limited on 5/19/12 and my differential is leaking badly!!!! I have a 3 foot by 1 foot puddle of gear oil in my driveway! All this, on top of having Limited on 5/19/12 and my differential is leaking badly!!!! I have a 3 foot by 1 foot puddle of gear oil in my driveway! All this, on top of having to spend all day (5 hours) waiting for my truck and spending over $600 for services and ultimately missing one day of my vacation to have this issue addressed. I will never trust their service department with my truck again! More

While doing some online shopping for a Toyota in my local area I emailed some dealerships asking for quotes on a new car. I received many offers but Russell had the lowest offer by far, about $1800 less tha area I emailed some dealerships asking for quotes on a new car. I received many offers but Russell had the lowest offer by far, about $1800 less than the others! They had quoted me an OTD price but it seemed out of whack with everyone else. They quoted me the price and wanted me to come in. When I emailed again asking to confirm that the price was indeed an OTD price and there would be no additional fees, they never returned my messages. After some research I noticed the fine print on their low-ball prices and saw some disclaimers that would have brought the real price up dramatically! I believe they just wanted me to get in the door! All the other dealerships I contacted were eager for my business, honest, and gave competitive offers until I decided to go with Koons. If you want to buy from Russell (or anyone) please do your homework so that you are not surprised when they try to jack the price up. Make sure you negotiate an OTD price!! I can not recommend Russell because, other than the initial low ball offer, they would not return my messages. More

Terry and Robin are excellent representatives for Russel. They are very professional while at the same time taking a personal interest in making sure the customer gets the best service and the best care. Rus They are very professional while at the same time taking a personal interest in making sure the customer gets the best service and the best care. Russel is very fortunate to have them on their team. More

1) Nice showroom 2) Pleasant associates 3) Nice 1) Nice showroom 2) Pleasant associates 3) Nice waiting area 4) I'm very new to Russel Toyota to make a firm/honest opinion to date. Ask me i 1) Nice showroom 2) Pleasant associates 3) Nice waiting area 4) I'm very new to Russel Toyota to make a firm/honest opinion to date. Ask me in 6 months. 5) Clean environment More

I had a wonderful experience with every person that I met. All of the sales people, finance, and even front desk associates were friendly, informative, and eager to help me with my purchase. met. All of the sales people, finance, and even front desk associates were friendly, informative, and eager to help me with my purchase. More

Everything was great since I'm a frequent patron, but the costs have gotten high for just routine maintenance. I uaed to pay no more than $90. Now I pay more than $200 just for MINIMUM service! costs have gotten high for just routine maintenance. I uaed to pay no more than $90. Now I pay more than $200 just for MINIMUM service! More

DO NOT SHOP at this dealership. They use the bait and switch games. They list a vehicle on the internet for sale, a vehicle that is a too-good -to be true price to get you to come to the dealership. Whe switch games. They list a vehicle on the internet for sale, a vehicle that is a too-good -to be true price to get you to come to the dealership. When you get a salesperson, they beat around the bush saying "the vehicle is in their system" and ready for delivery but they just can't locate the vehicle at the time and try to get you to buy another vehicle which is much more $$ than what you were looking to buy. I walked out of that place 20 years ago for the same games. I guess some things never change.!!!! More