Heritage Toyota Catonsville

This being the 4th new vehicle we have purchased through this dealership and from David Day pretty much says it. Plus we will be back in 2015 to buy a new car for our son. I called and told them what I was this dealership and from David Day pretty much says it. Plus we will be back in 2015 to buy a new car for our son. I called and told them what I was looking for in a van and Dave was able to locate the new 2014 van in the color and features we had asked for and of course the time he and his staff took to answer all of our questions made it so much easier to buy what we were looking for it. They made it easy for us to test drive, learn about the vehicle, and financing the van in what we thought was time well spent and yet in a reasonable time. They made us feel welcome. Looking forward to being back in 2015 when my son buys his 1st car. More

Terry Irish s always very professional and she makes my experience great each and every time I bring my car in for service. I look forward to working with her again. experience great each and every time I bring my car in for service. I look forward to working with her again. More

I was very pleased with level of response and service received from my arrival to departure .I also enjoyed the wonderful waiting area .Thank You received from my arrival to departure .I also enjoyed the wonderful waiting area .Thank You More

This dealership is horrible. My husband and I wanted to buy a new Avalon hybrid. The salesperson wasn't helpful and made us feel guilty for bringing the kids with us. We will never come back. buy a new Avalon hybrid. The salesperson wasn't helpful and made us feel guilty for bringing the kids with us. We will never come back. More

Tony was very professional and worked hard to earn our business. All staff members we encountered at the dealership were friendly and courteous. Financing was able to get us a competitive rate, and move business. All staff members we encountered at the dealership were friendly and courteous. Financing was able to get us a competitive rate, and moved quickly. More

Great first time experience buying a car. I was very pleased with the service, the friendliness. However the detailing took a while to complete. But other than that it was a great experiance pleased with the service, the friendliness. However the detailing took a while to complete. But other than that it was a great experiance More

We recently purchased a new Sienna at Russel Toyota in Catonsville and we are not satisfied with our treatment at the dealership. We sent it in to get aftermarket parts installed and the car came back Catonsville and we are not satisfied with our treatment at the dealership. We sent it in to get aftermarket parts installed and the car came back with a small dent. We didn't notice until after we got the car home, but we called immediately upon noticing it. We were told that their policy is not to fix it if it leaves the lot. The real problem is not the dent. It is that the aftermarket salesperson involved and the general manager were both defensive and rude about the incident. When I called about the dent, the aftermarket salesperson was immediately defensive and accusatory. She said that we were probably lying and later commented that the dent was too small to look into, anyway. She did not investigate with the installers for the aftermarket part or check any cameras before blaming it on us. We complained to management about the treatment and were eventually referred to the general manager of Russel Toyota. The general manager sat me down at his desk and informed me that he only fixes things based on their cost and how good the ratings they receive are. He said that the dent would cost too much to fix. He then proceeded to read my online Toyota purchase survey results in front of me and berate me because they were not good enough reviews. He said that he thought it was my fault, and that it probably wouldn't be fixed. He openly accused me of damaging the vehicle and at one point brought up my children and insulted my family. He did say that he would talk to his manager and call us back, but the call never came. Keep in mind that the original salesperson and the service staff were both nice. But buyer beware, your treatment at this dealership will depend on the reviews you give them. Also, their business practices are definitely not customer focused. You may or may not receive fair treatment depending on if it is profitable to the dealer. You also may be subjected to some fairly insulting interactions. At least the car is nice despite the small dent. More

When I walked into the dealership, I was greeted by several friendly people. The transaction was very smooth and fast. I really appreciate the attention to detail that was provided for us, from the s several friendly people. The transaction was very smooth and fast. I really appreciate the attention to detail that was provided for us, from the sales, to the finance and to the training of the vehicle. I would higly recommend this dealership Thank you all for wonderful service!!! More

Austin got us a deal we could live with on the vehicle we prefered. There was no 'hounding'. There was a model we were interested in available to test drive. prefered. There was no 'hounding'. There was a model we were interested in available to test drive. More

Overall I was satisfied with my experience at Russell Toyota. Eric was awesome, very down to earth. He told us a story about a couple of guys who were in the market for a vehicle, but had no transportat Toyota. Eric was awesome, very down to earth. He told us a story about a couple of guys who were in the market for a vehicle, but had no transportation to the dealership. Eric actually drove to pick them up in the car of interest. I thought that was a very creative move on his part. He did not pressure them and even offered them a ride home, if they didn't purchase the vehicle. My experience with the finance guy was rather painless, and we even talked "fish" stories. Jill, who is in Customer Service was there to listen to any concerns, and to ensure a great buying experience. More