Heritage Toyota Catonsville

Very little time invested into customers. Little information provided. It felt that customers' satisfaction is not the priority. The price was good though -- and price calculation was more transpa information provided. It felt that customers' satisfaction is not the priority. The price was good though -- and price calculation was more transparent than, say, at jim coleman's. More

My 2003 Camry was totalled and I was looking for a new one. In checking the DC area websites and contacting local Toyota dealerships, I was getting conflicting info on price and availablity. I was looki one. In checking the DC area websites and contacting local Toyota dealerships, I was getting conflicting info on price and availablity. I was looking for a 2011, blue Camry XLE, 4 cylinder. When someone mentioned I should check out Russel Toyota, I was willing to try it. Boy, was I impressed. I dealt with one person, told him what I wanted and asked for price. I was given a price and able to confirm it was a good one! When I told them I would be picking the car up with my 11-year old, they did a great job of making her feel like the decisionmaker. All-in-all a truly nice experience, no gimmicks, gotchas, just plain old friendly folks! More

Why did I switch to Russel Toyota? I had been a faithful customer at a Westminster Toyota Dealership - puchased 4 cars and had all my service work done there. When they wanted to start charging me for a loa customer at a Westminster Toyota Dealership - puchased 4 cars and had all my service work done there. When they wanted to start charging me for a loaner - that was it. I came to Russel Toyota Rte 40 West to have my service done. I even brought my own oil - Mobil One. My mechanic was Pat Kenney. I met Karen Farina Service Operations Mgr when a hole was accidentally burned in my rear bumper - it was replaced. Pat, Karen & I became real close during the times (5) my engine light kept coming on. We finally came up with the winning solution. I always enjoy being greeted by Chuck when I drive in the Sevice bay. Mr Marvin was my service writer, but he just retired. I will team up with James "JR" Haley from now on. Last year this time, I got to drive a LOANER Venza. Boy did that make up my mind as to my next car purchase. I had been considering a Lexus RX or an Acura. But then I thought - if I did that I would have to leave MY TEAM behind. I decided to ship my 2003 Camry SE w/178000miles to my son Christopher in Portland, OR. I told him keep oil changed (Mobil One) and he would get another 100,000 miles. I told David Day what I wanted. that afternoon he let me know the ONLY Barcelona Red Venza, 6ccl fwd, double Moon Roof & Leather seats was in WVA. YES - get it. Dave & Karen went to Gen Sales Mgr Mat Bukoski - it was there next day. I signed the deal - pre Toyota mark-up - without even driving it. I am tickled PINK. I wouldn't trade my RUSSEL TEAM for anythying!!!! My WEB - www.billprobst.com More

Quick, thorough friendly service from start to finish. All employees were knowledgeable and professional. Waiting area was roomy and comfortable. Only glitch was slow computer and replacement mats had t All employees were knowledgeable and professional. Waiting area was roomy and comfortable. Only glitch was slow computer and replacement mats had to be ordered. More

Jason Doby returned my internet purchase phone call witnin 30 minutes. He worked up a payment that fit my budget and I signed the paperwork that evening. I love my new 2011 Toyota Camry LE and have got witnin 30 minutes. He worked up a payment that fit my budget and I signed the paperwork that evening. I love my new 2011 Toyota Camry LE and have gotten many compliments on it. All in all it was a great experience working with Russel Toyota! More

We've been buying cars for about 20 years and just had the best car buying experience at Russel Toyota. I would have liked more on my trade, but I couldn't have gotten more for it elsewhere and we were t the best car buying experience at Russel Toyota. I would have liked more on my trade, but I couldn't have gotten more for it elsewhere and we were trading for a very well-priced, certified used 4runner so we couldn't go wrong. Carl, our salesman, was so incredibly nice and kept the process stress-free. I didn't know how the no haggle pricing was going to work for us but the whole process couldn't have been any better. We are about ready to purchase a second vehicle and will definitely be going to Russel Toyota. Great location, very easy to get to from Rt. 70. More

I had a great experience with russel Toyota I bought a newcar about 3 weeks ago. I. Came in for something after words and I asked Randy to handle a problem that I caused. He was right on it and got me wit newcar about 3 weeks ago. I. Came in for something after words and I asked Randy to handle a problem that I caused. He was right on it and got me with the service where Karen in service a she fixed my problem ASAP. Wow what a great dealer More

Carl was fantastic to work with. Very smooth process, no pressure. Will recommend to friends. Terri was outstanding for follow on assistance. Upbeat place to buy and bring a vehicle in for service. Everyone pressure. Will recommend to friends. Terri was outstanding for follow on assistance. Upbeat place to buy and bring a vehicle in for service. Everyone was very professional and helpful. Tks steve More

The salesperson was fine, but once we sat down to get a price and a started to deal with the sales manager, that is where the problems began. We asked them to give us their "best" price on a Higlander, be price and a started to deal with the sales manager, that is where the problems began. We asked them to give us their "best" price on a Higlander, because we do not like going back and forth negotiating. The price they gave us was "maybe" $1000 under sticker price, which is absurd to begin with. We were also trading in a Dodge Grand Caravan (140,000 miles) that CarMax rated offered $2000 for, but they offered us only $200! We were obviously insulted and said so. The sales manager then turned the tables on us asking us what we felt was a fair offer. We told them a low-ball figure to which he responded, "now I'm insulted!" We then told him what carmax offered for our van and he all of a sudden started to see what we could do if they gave us $2500 for a trade-in, but he refused to budge on their original offer for the vehicle, making it sound like it was a "great" deal. The whole experience was horrible and we will NEVER go back to this dealership. We also talked with some neighbors that same evening and they told that they had a bad experience at this same dealership. AVOID this dealership!!! More

I am married to a US State Department employee being deployed overseas. We needed a new car. I went to Russel Toyota and signed a sales contract and wrote a check for the full purchase price of the au deployed overseas. We needed a new car. I went to Russel Toyota and signed a sales contract and wrote a check for the full purchase price of the automobile, which they confirmed was deposited. I needed the paperwork done fast 9which they said they could do). After expressing my dissatisfaction I was told that I had no appreciation for the exceptions and efforts of the dealership on my behalf. Mr. Matt Bukowski told me he was rescinding our contract and sent the following E-mail: "Yes in fact we are canceling your transaction. Do to the rules that Toyota has in place about shipping a vehicle out of the country you must Title the vehicle somewhere in the USA before it leaves. The chargeback that we would get in selling you this car is not worth the business. I have contact Bank of America to refuse the wire transfer. As to your check I would suggest a spot (sic) payment on the check. If for some reason it clears our account you will have to wait an additional 10 business day to recieve (sic) your refund. There will be no fees on my end in any case. I had advised Toyota Motor Sales that you have not taken delivery of this car due to shipping reason. Toyota has a large database of people that plan to ship a car out of the country. You will be on that list now. Please tell the dealer that you plan to ship the car out of the country so they do not get the chargeback." More