Heritage Toyota Catonsville

Great people, excellence performance. This is the first new car I purchased and this team got me sold out to Russel. I hope to return soon and also have some friends come over to experience what I have exp new car I purchased and this team got me sold out to Russel. I hope to return soon and also have some friends come over to experience what I have experienced. More

Recognize that my rating applies to the Caton Ave. facility only and NOT the rt 40 facility. I go to the Caton Ave facility because the service is very good. Sally gives me very prompt attention. I facility only and NOT the rt 40 facility. I go to the Caton Ave facility because the service is very good. Sally gives me very prompt attention. I used to go to the rt 40 rolling rd garage but the service there is absolutely terrible. The last two or three times i went there for my oil change they made me wait 2 to 3 hours (i had made an appointment before going and was on time) On two occasions i found that they had not even taken my car into the garage until i complained about waiting so long. As far as i am concerned, their service was terrible and i felt that they were trying to discourage me having my service done there. I do not plan to go to the rt 40 place again. I find the Caton ave service to be prompt and very friendly. That is why i go there. R. A. Gardenghi More

David Day went out of his way to make me happy with the deal. Would definately use this dealer and salesperson again. Honest and trustworthy deal. Would definately use this dealer and salesperson again. Honest and trustworthy More

I had a great exsperience with my seller, he made me comfortable, and helped me through the process, he took the time to hook my phone up to the Bluetooth for me and explained the car to me. He was real comfortable, and helped me through the process, he took the time to hook my phone up to the Bluetooth for me and explained the car to me. He was really good. More

I was incredibly happy with the deal I got for my 2011 Sienna SE from Russel Toyota. I checked TrueCar, Edmunds.com and various other car buying sites. Russel had the minivan I wanted in stock and it wa Sienna SE from Russel Toyota. I checked TrueCar, Edmunds.com and various other car buying sites. Russel had the minivan I wanted in stock and it was the best deal I could find in the Washington/Baltimore area. My sales associate, Brad Jones, was very responsive and helpful. I contacted Brad via email and we negotiated the price for the minivan over the internet. The closing was quick, painless and no surprises. Brad outlined all the costs that I was expected to pay before I arrived at the dealership and they didn't try to cram any hidden fees into my deal. Russel Toyota tried to match the financing I got from my credit union but couldn't so they didn't push it. Overall, I am very happy with my experience and have recommended Brad to my friends and family. I would definitely buy another car from him. More

Our experience in purchasing our new Sienna was a pleasant one. Chris Day was professional and patient in explaining and showing to us all of the things we wanted to know about our purchase. While th pleasant one. Chris Day was professional and patient in explaining and showing to us all of the things we wanted to know about our purchase. While the Sienna we were buying was still to be delivered,the dealership was able to arrange for a loaner Sienna for us to use, that it made it easier for us to adjust to the riding comfort of our new van. Chris and rest of the staff of Russell Toyota made our Sienna shopping hassle free. More

My first experience with Russel Toyota was with the parts department. I was in the middle of a brake job on my Sienna and found I needed to replace the caliper bracket. This is not a commonly stocked part department. I was in the middle of a brake job on my Sienna and found I needed to replace the caliper bracket. This is not a commonly stocked part and this was a late afternoon on Saturday. Russel parts department was open, had all the parts I needed and were very helpful. Next experience...Service My Sienna's air bag light came on. I had previously been dissatisfied with another Toyota service center in the Balto-Washington area. I thought I'd give Russel service a try. While in for the air-bag, i had them check the air condition and it was also time for a timing belt. The end result was complete satisfaction from the service writer (Dora),the loaner car, and quality of work. I even had an obscure question about a part which the mechanic researched and provided the info that I needed. I am particular about my vehicles, who works on them and the way I am treated. Russel has gone above and beyond and has earned my future business. Stan More

No haggling necessary with excellent price through True Car. Nicely detailed and no endless waiting for responses. Better than my past experiences at other dealerships. Car. Nicely detailed and no endless waiting for responses. Better than my past experiences at other dealerships. More

I'm from North Carolina and I had been searching for a very specific style and color of Toyota Tacoma for several weeks. I couldn't find what I was looking for at the Toyota dealerships near me in North C very specific style and color of Toyota Tacoma for several weeks. I couldn't find what I was looking for at the Toyota dealerships near me in North Carolina, so I broadened my search horizon and found exactly what I was looking for at several Toyota dealerships in the DC/Northern Virginia/Baltimore area. I put in several internet inquiries to different dealerships and was contacted by Cory, an internet sales rep at Russel Toyota. They had a phenomenal sale price for the truck listed on their website, so I was eager to speak with him. After several email exchanges, Cory and I agreed to a set "out the door" price that was within what I had budgeted for a new Tacoma. With my "out the door" price quote in hand I made the trek up to Baltimore to take a quick test drive of the Tacoma and finalize the sale. After agreeing to the price and signing some sales papers, I listened to a 10 minute sales pitch from another employee trying to get me to purchase some inane rust and paint protectant for the Tacoma. I politely declined and was then summoned to the business office to sign all the paperwork and finalize the sale. This is where the problems arose. They essentially tried to nickel and dime me in the business office by adding several hundred dollars in hidden fees (that had not been mentioned by Cory at any point) to the final price. Their final "out the door" price ended up being over 300 dollars more than what I was originally quoted by Cory. The finance manager, Jimmy, told me there was nothing he could do, and Cory had taken off for the rest of the day (which is sort of strange for a car salesman to do in the middle of a Saturday) so there was no way he could "fix the problem". Frustrated, I walked out and was able to get the same exact truck at Koons Tysons Toyota in Vienna, Virginia for 300 dollars cheaper than Russel's real out the door price. Do not waste your time playing games at Russel Toyota. Take your business to Koons Tysons Toyota!!! They are a no frills, no b-s dealership that does not use shady sales tactics like Russel Toyota. More

Dora was outstamnding. She gave me confidence in the ability of the dealership. I may even buy another Toyota because she was so professional and easy to deal with. ability of the dealership. I may even buy another Toyota because she was so professional and easy to deal with. More