Heritage Toyota Catonsville

Chris Day was very helpful. The offers he gave me were affordable and reasonable. I'm glad that I made the right decision on purchasing my car Russel Toyota. affordable and reasonable. I'm glad that I made the right decision on purchasing my car Russel Toyota. More

My 1999 Camry was totaled in an accident. I really wanted My 1999 Camry was totaled in an accident. I really wanted another Camry. Mr. Day helped me find a 2013 Camry. The car is beautiful and white, exactly My 1999 Camry was totaled in an accident. I really wanted another Camry. Mr. Day helped me find a 2013 Camry. The car is beautiful and white, exactly what I wanted. David made the transaction go smoothly and fast!!!! He was an enormous help. More

First I would like to start off by saying that I am still extremely excited about my recent purchase of a brand new 2013 Toyota Corolla. The experience I had at Russel could have not been any better because extremely excited about my recent purchase of a brand new 2013 Toyota Corolla. The experience I had at Russel could have not been any better because I felt that my consultant Mr. Calvin Parnell did a phenomenal job in helping me get into a new car. I didn't feel any pressure into buying a car that I was not completely satisfied with and to top it off my payments are reasonable and affordable. If I had to do it all over again I would choose Russel Toyota every time. More

Great dealership with great people. Calvin was extremely helpful in assisting me with my purchase of a new prius c. I would definitely recommend russel toyota and plan to buy again from them in the future. helpful in assisting me with my purchase of a new prius c. I would definitely recommend russel toyota and plan to buy again from them in the future. More

James was very helpful when i came to the dealership looking at the 2013 Avalon. James answered all of my questions in detail. James never pressured me into purchasing the vehicle and made me feel comfo looking at the 2013 Avalon. James answered all of my questions in detail. James never pressured me into purchasing the vehicle and made me feel comfortable when i eventually decided to purchase. I went to other dealerships before coming to Russell Toyota and I was very pleased with how I was treated and will HIGHLY RECOMMEND this dealership to my friends and co-workers. More

My dad and I came into Russel Toyota dealership with the intentions of browsing for cars only, we were not looking to purchase anything at that time. We sat down with Austin and he helped coming up with som intentions of browsing for cars only, we were not looking to purchase anything at that time. We sat down with Austin and he helped coming up with some options that we could look at. We told him that we were at Carmax earlier to trade in my Volkswagen golf for another car. He asked me, "Do you have the quote?" so i gave it to him. Amazingly, he said we can match that value. That did it. My dad and I decided right there and then that we were going to buy the 2013 Corolla. Another awesome thing that Austin did, he managed to talk to his boss to give us the nicest deal according to my dad's credit score. We were very happy with the outcome and I am still loving the new Corolla. More

It was a very easy experience, customer service (Jim) was great. The pricing was terrific and I highly recommend visiting this dealership for a new Toyota. great. The pricing was terrific and I highly recommend visiting this dealership for a new Toyota. More

I bought a camry from Deon it was the best experience I ever had buying a car. From the beginning he made sure I was comfortable the vehicle and very knowledgeable about the vehicle. I sent all of my frien ever had buying a car. From the beginning he made sure I was comfortable the vehicle and very knowledgeable about the vehicle. I sent all of my friends and family that needed a car to him and we all feel the same way. If you are looking for a new Toyota go see Deon at Russel Toyota. Better yet call him at 410-805-0660 tell him David sent you. More

I went to the dealer because my 2010 Camry was a total loss. I had been in a rental when I arrived and really just went in to discuss my options. I knew the insurance company would be cutting my check soo loss. I had been in a rental when I arrived and really just went in to discuss my options. I knew the insurance company would be cutting my check soon and I did not want to be without a car. I worked with Matt and he was able to get me into the exact car that I wanted. Calvin assisted me with all the logistics and even offered to follow me home in order to drop the car. Jimmy, in finance, was so nice, direct and to the point. I thought the process was going to be a hassle but they made the experience a great one and I really appreciate. I would and actually have, recommended them to others. They were awesome. More

Let me first start by saying my husband John and I love Russell Toyota. We've had nothing but great experiences there but we recently had a bad experience when our normal sales representative, David Day, Russell Toyota. We've had nothing but great experiences there but we recently had a bad experience when our normal sales representative, David Day, had gone home for the evening and we purchased a 2013 Camry SE from Austin Powers. Huge mistake! During the intial introduction, looking at different models and the test drive, Austin was great. He was friendly and very accomodating. But that all changed once we'd made the deal and agreed to purchase the car. The customer service went right out of the window. When we took delivery of the car, it was filthy inside. It had not been vacuumed out, the windows were smeared, we found candy wrappers in the center console, there were scratches throughout the car, etc. and Austin had already left for the night. Later, the next day, we discovered that the air bag cover in the middle of the steering wheel had four little gashes in it. Later, when we went to talk to Austin about getting that piece replaced, he stated, "I don't even want to look at it." I also noticed when we got home the the mileage on the sales contract was wrong. The car we test drove had 19 miles on it, but the one we took delivery of had 101 miles on it, but the contract read "19 miles." We are partly the blame for not noticing that before. The bottom line is that we should have waited for David Day to purchase our car. With David, we've always gotten great deals, excellent service before, during, and after the purchase of every car. When we take delivery of a car that David sold us, it's spotless, and ready to go. If we see ANYTHING wrong, he takes care of it immediately. This was a lesson learned. We still got a good deal, but boy, are we paying for it now! Thankfully, we saw David at the dealership tonight (16 May 2013) and once again, he took care of all of our issues without blinking. On Tuesday, the air bag cover will be replaced - no thanks to Austin Powers. We will never, ever purchase a car at Russell Toyota again if David Day is not there. LESSON LEARNED (the hard way). This whole experience with Austin just reinforced for us what a great friend and salesman we have in David Day. If you want GREAT, not good, GREAT customer service, David Day, all "Day" long - pun intended! The Proctors More