Heritage Toyota Catonsville

I had a wonderful experience with every person that I met. All of the sales people, finance, and even front desk associates were friendly, informative, and eager to help me with my purchase. met. All of the sales people, finance, and even front desk associates were friendly, informative, and eager to help me with my purchase. More

Everything was great since I'm a frequent patron, but the costs have gotten high for just routine maintenance. I uaed to pay no more than $90. Now I pay more than $200 just for MINIMUM service! costs have gotten high for just routine maintenance. I uaed to pay no more than $90. Now I pay more than $200 just for MINIMUM service! More

DO NOT SHOP at this dealership. They use the bait and switch games. They list a vehicle on the internet for sale, a vehicle that is a too-good -to be true price to get you to come to the dealership. Whe switch games. They list a vehicle on the internet for sale, a vehicle that is a too-good -to be true price to get you to come to the dealership. When you get a salesperson, they beat around the bush saying "the vehicle is in their system" and ready for delivery but they just can't locate the vehicle at the time and try to get you to buy another vehicle which is much more $$ than what you were looking to buy. I walked out of that place 20 years ago for the same games. I guess some things never change.!!!! More

I have bought or leased over a dozen cars or trucks from this dealership in the last 20 plus years and I won't consider buying from anyone but Russell Toyota. David Day is a true professional and his knowl this dealership in the last 20 plus years and I won't consider buying from anyone but Russell Toyota. David Day is a true professional and his knowledge of the vehicles that he sells is unmatched. The friendly family type attitude is carried out by all of the Russell employees. Matt Bukowski makes sure that every experience at Russell is an enjoyable one and he goes that extra mile for you which makes him a great general manager. My brand of cars is toyota I love the product and I will only buy from David Day at Russell Toyota. More

I recently bought two cars from David and his son Chris helped me out with the technical aspects of my new cars. I like David's direct nature and his ability to deal directly and yet not appear arrogant w helped me out with the technical aspects of my new cars. I like David's direct nature and his ability to deal directly and yet not appear arrogant which I have experienced from other dealerships. Very honest and I feel like he worked to get me the best deal possible in both situation. David Day and his son Chris are the reason why I would return to this dealership or give a referral to anyone I know. Until the day he chooses to retire I will buy my future cars through David and or Chris because I know they will look out for my best interest. More

The people at Russel I dealt with were very knowledgeable, friendly, and courteous; the whole buying experience was a pleasure. Russel Toyota is a quality organization. knowledgeable, friendly, and courteous; the whole buying experience was a pleasure. Russel Toyota is a quality organization. More

Brad was very friendly and informative. He showed us around the show room and the service center. He showed me how to use my new car in terms of the navigation and the radio. He gave me a fair price. around the show room and the service center. He showed me how to use my new car in terms of the navigation and the radio. He gave me a fair price. More

We truly had a great experience in Russel Toyota in purchasing our 2012 Prius. I appreciate the straightforward style and prompt attention from Ryan when I called that very morning. There is no gaming, purchasing our 2012 Prius. I appreciate the straightforward style and prompt attention from Ryan when I called that very morning. There is no gaming, no "by the way" second guessing as Anderson Honda and Northwest Honda treated us last year. Both Honda dealers quoted me an OTD price in writing via email / confirmed on the phone. I walked in and went thorough almost all the paperwork. Guess what, Anderson manager came out and said "we can not sell this car to you because we FORGOT to add the destination charge" in a very rude way. Northwest Honda manager was even worse. I decided NOT to buy a Honda car any more after those two nightmare experiences! In contrast, Russel Toyota people just treated you as a friend. Thank Cory for taking care of the purchasing process. Both Ryan and Cory are truly professional and outstanding. I strongly recommend them! More

Tim Gruzs was so wonderful to work with. He put me at ease from the moment we started talking. It genuinely felt like you were a friend of his. The other staff members that I worked with were also very ease from the moment we started talking. It genuinely felt like you were a friend of his. The other staff members that I worked with were also very kind and nice to work with. I have told all of my friends that if they are looking for a Toyota or Scion, I have a great place for them to go and a fantastic guy to see. More

I responded to 2 different (over a couple of weeks) ads placed on Cars.com by Russel Toyota and Scion. Listed prices were competitive, actually too good to be true. After a follow-up from their "internet" placed on Cars.com by Russel Toyota and Scion. Listed prices were competitive, actually too good to be true. After a follow-up from their "internet" folks, the e-mailed quote was several *thousands* more than advertised online. Bait and switch tactics intended to get you to call them. Dishonest. EDIT: the General Manager from Russel responded to my write-up and I see they have removed the unrealistically priced adds from Cars.com. Hope this is a good sign that someone is changing this practice. More