Heritage Toyota Catonsville

We purchased a toyota corolla and leased a rav4 from russel toyota. I could not have been happier with the price, professionalism, service, and overall experience with the dealership. The staff, espec russel toyota. I could not have been happier with the price, professionalism, service, and overall experience with the dealership. The staff, especially Matt, bent over backwards to make sure we were happy. I looked at multiple different dealerships, but it was an easy decision to do business with this dealership and I will definitely go back if we are in the market for another toyota! More

We have had terrible customer service at Russel Toyota on Rt. 40. The first time we took our car in for a routine oil change and tire rotation and it took them 2 hours and we had called and made an appointme Rt. 40. The first time we took our car in for a routine oil change and tire rotation and it took them 2 hours and we had called and made an appointment and they told us over the phone it would take no longer than 45 minutes. I was waiting with my newborn daughter and had to check on the car and they told me "they didnt know what happened" when they finally brought it up. The second time we had a leak in the rear hatch of our Highlander. It was covered under warranty. We dropped it off on a Friday to the service department, they diagnosed it and said it had to go to the body shop. They didnt once tell us we could take it to the body shop ourselves. On the following Tuesday I went in to check on what was going on with the car and it was parked out back in the lot, after they told us it would be inside because there was a leak in the car. The service rep, Kelly, told me "oh they pulled it out this morning because its being taken to the body shop" but she had walked in for the day as I was standing there waiting so I'm not sure how she even would know that. She never returned our calls when we called to check on the car either, which is why we went into the dealership to check on it. She told us they had ordered the part and it was being taken over that day (Tuesday). On Friday we called again because we'd heard nothing and she was of course not in for the day. We spoke with Bill and Dora who said it was at the body shop. I went in to speak with them because I was getting frustrated. Dora said to me that it just went to the body shop on Thursday and that they did us a "favor" by taking it to the body shop because normally they have the customer take it. I would've taken it myself if I knew it would take them from Friday-Thursday to take it over there. When I called the body shop they had just gotten the car on Thursday late in the day and ordered the part Friday morning. Clearly the service department knew nothing and was just feeding us what we wanted to hear to get us off their back which was unprofessional and dishonest. The body shop on Caton Avenue was more than helpful and wonderful. I will never take my car back to the Rt. 40 location after this experience and Kelly McGregor was lacking in the customer service area which is ironic since her job is in customer service. Very disappointed and dissatisfied. More

Went there for regular service maintenance, very pleasant experience. Friendly and efficient. They do exactly what is needed, so you don't end up overpaying for work you did not have to have done in the fi experience. Friendly and efficient. They do exactly what is needed, so you don't end up overpaying for work you did not have to have done in the first place. The waiting area is very nice and clean. More

Howard was very helpful over the phone. He had the CRZ already set when I got there. They tried to work with me on pricing for the trade-in and I agreed on the sales price but at this time I don't want th already set when I got there. They tried to work with me on pricing for the trade-in and I agreed on the sales price but at this time I don't want the stress of having two car payments. Really great customer service , working with people who really understand. Thanks again! More

Amazing experience, the way it should be. Amazing car, Red FR-S 6 speed, the way all future cars should be built. Props to Toyota and Subaru for getting it right. Will return in a few years for another Red FR-S 6 speed, the way all future cars should be built. Props to Toyota and Subaru for getting it right. Will return in a few years for another FR-S. More

Chris is amazing! He helped me trade my car in for a new car, having my payments go up only $0.19! Yes a brand new one right off the truck! He worked really hard and really fast. I have dealt with Chris in car, having my payments go up only $0.19! Yes a brand new one right off the truck! He worked really hard and really fast. I have dealt with Chris in the past sales, and he will be the only car salesmen I see for the rest of my car buying experience. Thank you Chris. More

I had service performed on my 2007 Toyota 4 Runner Limited on 5/19/12 and my differential is leaking badly!!!! I have a 3 foot by 1 foot puddle of gear oil in my driveway! All this, on top of having Limited on 5/19/12 and my differential is leaking badly!!!! I have a 3 foot by 1 foot puddle of gear oil in my driveway! All this, on top of having to spend all day (5 hours) waiting for my truck and spending over $600 for services and ultimately missing one day of my vacation to have this issue addressed. I will never trust their service department with my truck again! More

While doing some online shopping for a Toyota in my local area I emailed some dealerships asking for quotes on a new car. I received many offers but Russell had the lowest offer by far, about $1800 less tha area I emailed some dealerships asking for quotes on a new car. I received many offers but Russell had the lowest offer by far, about $1800 less than the others! They had quoted me an OTD price but it seemed out of whack with everyone else. They quoted me the price and wanted me to come in. When I emailed again asking to confirm that the price was indeed an OTD price and there would be no additional fees, they never returned my messages. After some research I noticed the fine print on their low-ball prices and saw some disclaimers that would have brought the real price up dramatically! I believe they just wanted me to get in the door! All the other dealerships I contacted were eager for my business, honest, and gave competitive offers until I decided to go with Koons. If you want to buy from Russell (or anyone) please do your homework so that you are not surprised when they try to jack the price up. Make sure you negotiate an OTD price!! I can not recommend Russell because, other than the initial low ball offer, they would not return my messages. More

Terry and Robin are excellent representatives for Russel. They are very professional while at the same time taking a personal interest in making sure the customer gets the best service and the best care. Rus They are very professional while at the same time taking a personal interest in making sure the customer gets the best service and the best care. Russel is very fortunate to have them on their team. More

1) Nice showroom 2) Pleasant associates 3) Nice 1) Nice showroom 2) Pleasant associates 3) Nice waiting area 4) I'm very new to Russel Toyota to make a firm/honest opinion to date. Ask me i 1) Nice showroom 2) Pleasant associates 3) Nice waiting area 4) I'm very new to Russel Toyota to make a firm/honest opinion to date. Ask me in 6 months. 5) Clean environment More