Heritage Toyota Catonsville

My experience at Russel Toyota was great. My sales person was very nice and persistent and made the task very easy. The whole staff was actually very easy to work with. I love my new car and the features it was very nice and persistent and made the task very easy. The whole staff was actually very easy to work with. I love my new car and the features it came its and I love th price of the car. More

We contacted Russel Toyota via Internet - in search of a 2013 Pruis C. Online they had a nice inventory of what we were thinking about in the Pruis line. Brad answered answered most of your questions via e 2013 Pruis C. Online they had a nice inventory of what we were thinking about in the Pruis line. Brad answered answered most of your questions via email. We then set a time to meet with him and look further at the cars of interest. We looked at the basic model C and as well the upgraded model w/Nav and the upgraded leather interior and alloy wheels. He explained the car(s) thoroughly. We test drove and decided on the basic model. The price was right in our budget and it seemed to be our needs just fine. Brad made the process of online/E Price and our test drive all very simple and comfortable. He has very must earned our our trust completely. He seemed to have great knowledge of the Toyota product. Ray helped us out with the financial end of our purchase. All went smooth and once again everything was explained in detail. Russel really looked out for us and we are very happy with our new puchase. Cannot wait to experience the great gas mileage. Our complete buying experience including our 2 test drives took only 2 1/2 hours. Not bad at all. I would highly recommend Brad and this deaalership! More

My overall experience at Russel Toyota was fantastic. I was welcomed to the dealership nicely. My salesman, Mathew J Rehder did a fantastic job by helping me choose a car that I want. I traded in my 2010 was welcomed to the dealership nicely. My salesman, Mathew J Rehder did a fantastic job by helping me choose a car that I want. I traded in my 2010 Toyota Camry and the price at which the dealership bought my car was great. It got to a point where I was contemplating between a purchase and and a lease, the Finance Manager took his time to explain to me how each one of them works. Upon his explanations, I settled on one. That was the first time that a dealership has explained stuffs to me clearly. When I finished all the negotiations and discussions at the salesman's office, he walked me straight to the finance office. Who was there? Jimmy Son was there to take care of me. Jimmy's services to me was outstanding. He helped me choose the best service contract. Not only that, he also gave it to me at an affordable price and for a longer period of time. After all the paper work had been done, I walked out from Russel Toyota with a very pretty big smile on my face because I got a brand new car at affordable price, I am a Toyota guy, so when the time comes for me to get my next Toyota, with no hesitation, I am walking straight to Russel Toyota. I therefore recommend Russel Toyota dealership to anyone who is searching for a Toyota vehicle. Just go there and you will never regret. More

This is the fifth car we have purchased from Russell. We return because of David Day. Dave is always friendly but professional. He listens to our needs as drivers and helps us select the perfect car from Ca return because of David Day. Dave is always friendly but professional. He listens to our needs as drivers and helps us select the perfect car from Camry to Rave4 and now to the Special Edition Corolla. Dave makes sure we get the best deal. Since my husband cannot drive and I have the car issues to deal with he arranges for the car service package and somehow always manages to stop to say Hi when I am there. Because of Dave's professional, honest and interested approach to customers we have referred our daughter and recently our neighbor to him. We cannot thank him enough for his help and hope to be able to deal with him for years more. More

Dave Day was recommended by a friend. He gave us a very good deal on the car and went over how everything worked on the car. It was probably the best new car experience I have had. We left that night wit good deal on the car and went over how everything worked on the car. It was probably the best new car experience I have had. We left that night with a 2013 Toyota Sienna. I would certaintly recommend Dave and Russel toyota to a friend. More

We pretty much went in knowing what care we wanted. Matt Bukowski was extremely helpful in every way, then he turned us over to Chris who did an excellent job of giving us all the information about the Scio Bukowski was extremely helpful in every way, then he turned us over to Chris who did an excellent job of giving us all the information about the Scion TS that we bought. Chris Day went out of his way to make sure we knew how the car functioned and exactly how to install our phone information, He did a great job and made sure we were happy with the car. We could have asked for a better experience and I will always recommend Russell Toyota to our friends. More

Russel Toyota is the Best Toyota dealership that I ever dealt with. Dave Day was my Sales guy 2 yrs ago for my Venza, now I purchased a new Camry & immediately went to Dave Day. He was honest, easy to deal dealt with. Dave Day was my Sales guy 2 yrs ago for my Venza, now I purchased a new Camry & immediately went to Dave Day. He was honest, easy to deal with, very respectful and cared about what I wanted. He made the whole purchasing process easy and enjoyable and I would send anyone looking to purchase a vehicle to Dave, because he's the very Best!!!! More

Came in for oil change of older scion tc and left with new car at lower price and lower interest rate. I was very pleased. new car at lower price and lower interest rate. I was very pleased. More

Came in for service for my 2011 Rav4 Decided to go look the new model. Austin was very helpful and knowledgeable. Very friendly as well. the new model. Austin was very helpful and knowledgeable. Very friendly as well. More

As always this is my 3rd vehicle that I purchased with David Day. Each time he has made sure that I got what I asked for. His professionalism and knowelegde of products was outstanding. I have referred an David Day. Each time he has made sure that I got what I asked for. His professionalism and knowelegde of products was outstanding. I have referred anyone who has been interested in buying a new vehicle to Dave. More