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Heritage Toyota Catonsville

Baltimore, MD

4.5
1,605 Reviews
Offering Maryland drivers an extensive selection of new and pre-owned vehicles for sale, Heritage Chrysler Dodge Jeep RAM Parkville is excited to assist you with your vehicle search. With exclusive trade-in incentives, an onsite service center and convenient online purchase options, we’re committed to making your ownership experience exceptional. If you can’t find what you’re looking for in our inventory, please reach out and we’ll be happy to find it for you!
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6324 Baltimore National Pike

Baltimore, MD

21228

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Showing 1,605 reviews

January 13, 2015

James Did It Again Bought my last from James Akinola when he was at a different dealership. Called him when my car had a problem. Again, he did his Majic and got me into More

by Charletta
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Akinola
Jan 14, 2015 -

Heritage Toyota Catonsville responded

Russel Toyota Scion is delighted to hear that your experience was a memorable one! We are also pleased that James Akinola was able to assist you. Please do not hesitate to stop by for a regular checkup! Thank you again for the highly praised review.

December 30, 2014

I hate car shopping, but Mr. Parnell treated me with respect I bought my Rav4 a few months ago after shopping multiple dealerships for several weeks. Calvin Parnell really listened to what I wanted, didn't push More

by Christine B
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jan 05, 2015 -

Heritage Toyota Catonsville responded

Christine, thanks so much for your positive feedback! We were very glad to assist you in your purchasing experience. I hope you and your family enjoy your new Rav4! Moving forward, please do not hesitate to stop by for a visit should you need any maintenance services performed. We would love to see you! Thank you again and have a great day.

October 31, 2014

Great job - as usual We have worked with David Day for the last 20 years and have always found him to be responsive to our needs. It is a pleasure working with him even th More

by michael.avery.752
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Oct 31, 2014 -

Heritage Toyota Catonsville responded

Hello michael.avery.752, Russel Toyota Scion would like to sincerely thank you for taking your time to give us a complimentary review. We strive to provide excellent service to all of our customers and we love to know when we’ve succeeded. I will be sure to share your feedback with David Day and the team! Thank you again for your review. www.facebook.com/russeltoyotascion

October 24, 2014

Found an impossible car with a great deal! My husband and I wanted to find a hybrid camry, not only were they able to track one down for us but we were happy with the end deal and got our payme More

by Justin Schultz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob Banks, Bobby Dixon
Oct 24, 2014 -

Heritage Toyota Catonsville responded

Thank you for your heartfelt response Justin Schultz. We appreciate your business and strive to maintain a high standard of customer satisfaction. We are pleased to hear that Rob lead you to your new Toyota Camry, and we will certainly share your feedback with him. Please do not hesitate to call or pop back in to see us at Russel Toyota Scion. Thank you again Justin Schultz and have a great day! www.facebook.com/RusselToyotaScion

October 22, 2014

Don't go there Expensive and don't respect customers Don't need anymore i would not be going to any Russels dealer that is for sure. It made me angry that they decided to call me after three months and s More

by forgetit561
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Foget it
October 15, 2014

Bought a RED car We just stopped in to see what Russel Toyota had to offer us. We wanted a Prius. Dave Day was wonderful. He answered all of my questions and found the More

by sistercar
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Shane and the young man who adjusted my car
Oct 16, 2014 -

Heritage Toyota Catonsville responded

Hi sister car. We are glad to hear that you were happy with Dave's service - that kind of feedback can go a long way. Russel Toyota Scion appreciates your considerate review, and we really appreciate you sharing your personal experience with us. If you should need any further assistance with a future vehicle purchase and/or service, we would love to help. Thanks so much, Russel Toyota Scion.

October 14, 2014

***"KUDOS TO DAVE DAY"*** Patrice "KUDOS TO DAVE DAY !!! It was time for my mother to invest in a new vehicle. We chose Dave Day because of his integrity as More

by Ms Poet
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Oct 15, 2014 -

Heritage Toyota Catonsville responded

Good morning, Patrice! In response to your review, I want to take the time to thank you for praising our dealership. Russel Toyota Scion works extremely hard to ensure a satisfying visit for each and every customer and we take pride in the fact that you’ve provided us with exceptional positive feedback. Please don’t hesitate to call or stop in anytime should you need any further services. Thank you again and have a great day!

Oct 17, 2014 -

Heritage Toyota Catonsville responded

Thank you for your heartfelt response, Ms Poet. We appreciate your business and strive to maintain a high standard of customer satisfaction. We are pleased to hear that Dave Day led you to your new vehicle, and we will certainly share your feedback with him. Please do not hesitate to call or pop back in to see us at Russel Toyota Scion. Thank you again Ms Poet and have a great day! www.facebook.com/RusselToyota

October 12, 2014

Bought my 5th car from Russel My husband and I are both patrons of Russel. We also love the service department for all our oil changes and other car needs. I found our family in More

by tinarizzocain
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charles Wilkins
Oct 13, 2014 -

Heritage Toyota Catonsville responded

Thank you for your earnest response, tinarizzocain. We appreciate your feedback and will be sure to share your encouraging thoughts with Charles and the team! If you should have any further questions or want a little more insight on your Avalon, please don’t hesitate to contact us! We would love to work with you again soon. www.facebook.com/RusselToyota

October 06, 2014

Bad experience trying to replace tire I have brought my wife's car for service on Saturday and left it at dealership, everything was fine. When I came back to pick it up, they told me that More

by vadimbetsis
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
October 03, 2014

Extremely Happy from beginning to end To walk thru this sales process with honest trustworthy people whom I felt very comfortable with. They went far and beyond to make this sale of my 20 More

by kconnor50
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Other Employees : Meagan Bailey and all that had their hand on this wonderful deal
Oct 03, 2014 -

Heritage Toyota Catonsville responded

Thank you for your heartfelt response kconnor50. We appreciate your business and strive to maintain a high standard of customer satisfaction. We are pleased to hear that Calvin and Megan led you to your new 2014 Toyota Camry, and we will certainly share your feedback with them. Please do not hesitate to call or pop back in to see us at Russel Toyota Scion. Thank you again kconnor50 and have a great day! www.facebook.com/RusselToyotaScion

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