Heritage Toyota Catonsville

Excellent service, made me a proud Toyota owner and will refer people to not only go to that dealership but also to the Toyota brand. refer people to not only go to that dealership but also to the Toyota brand. More

I came to Russell Toyota of Baltimore to look at the prices for a RAV4. I told Lydia who was the salesperson that I wanted the RAV4 with the tire in the back. She told me Toyota doesn't make them anymor prices for a RAV4. I told Lydia who was the salesperson that I wanted the RAV4 with the tire in the back. She told me Toyota doesn't make them anymore they are 2011 and 2012 Toyota Rav4's. So once she told me that I was ready to leave but she convinced me to take a test drive in a 2013 RAV4 which didn't have a tire in the back by the way lol. So I did the test drive in the 2013 which was good but I still didn't want this RAV4. So after much talk from Lydia on how great this RAV4 would be for me. I decided to get this RAV4. Lydia Lancaster was an EXCELLENT salesperson. I don't know how she got me to get this 2013 RAV4 but she did. I'm so happy I did. Thank you Lydia Lancaster for your EXCELLENT customer service. More

My experience with Russel Toyota was great. My sales rep Mark Win was very helpful and knowledgeable. I was looking for an affordable and reliable vehicle and Russel Toyota was a perfect match Mark Win was very helpful and knowledgeable. I was looking for an affordable and reliable vehicle and Russel Toyota was a perfect match More

Mark Ryan was very professional and accomodating. The entire staff was ready to assist me. I observed professional treatment and positive attitudes of the staff as they service other customers before me entire staff was ready to assist me. I observed professional treatment and positive attitudes of the staff as they service other customers before me . This gave me confidence that i would receive good service. My wind shield was fixed with no out-of-pocket cost to me. My windshield looks realy great. I would highly recommend Russell Toyota More

Jeff welcomed us at the door and provided excellent and very friendly help with us in selecting our new Toyota Camry and in going through the process of our purchase. All the others involved were very hel very friendly help with us in selecting our new Toyota Camry and in going through the process of our purchase. All the others involved were very helpful. We have purchased a number of Toyota's from Russel over the years and remain very satisfied with their excellent service. Thanks to all the staff!! More

I was very satisfied with my purchasing experience. David Day was extremley professional and i would be happy to recommend him to anyone. Thanks David Day was extremley professional and i would be happy to recommend him to anyone. Thanks David More

I really enjoy the level of service I received from Dave and the finance staff. I have purchases several vehicles in the past and the process is always daunting and long. I explained what I needed and the and the finance staff. I have purchases several vehicles in the past and the process is always daunting and long. I explained what I needed and they met my payment requirements with out extra fluff or pressure. We were in and out and had a new car in under 1 hour. More

I had a great experience thanks to the crew at Russel when I bought my Rav 4. From the salesperson, James, through all the staff to Jill, in customer service, they were attentive, listened to my needs, when I bought my Rav 4. From the salesperson, James, through all the staff to Jill, in customer service, they were attentive, listened to my needs, and helped me through all the steps. I like the invitation for the New Car Owners Event so I can learn about the service dept. I do love my Rav! Great service and price too. More

Julie and I utilized the web over the course of several weeks shopping for new 2013 4wd Tundra. For the Baltimore area the best price kept coming back to Russel Toyota and with a large selection. Based o weeks shopping for new 2013 4wd Tundra. For the Baltimore area the best price kept coming back to Russel Toyota and with a large selection. Based on a conversation with a car savvy friend, he mentioned his father has been dealing with Russel Toyota for a long time. I know Frank, Tony’s dad and gave him a call. He voluntarily gave Russel Toyota very favorable experience based high ratings. That was enough for us to walk into the dealership armed with our internet information. Albert Nalley politely asked if there was anything he could help us with and from there went into Tundra questions. Being 58 this is not my first new vehicle purchase. Obviously my antenna is up sensing for anything shady or doesn’t make sense throughout information gathering and negotiations. I am very pleased to report the breath of fresh air in honesty experienced at Russel Toyota. Every individual we met throughout the purchase journey shared the same high integrity standard. Albert Nalley had no reluctance to working with the internet starting price. He asked enough questions to be sure to pull the right selection of vehicles from inventory for us. When numbers were generated to paperwork there was no mystery numbers or anything different from discussion to negotiation and completely through to deal closing. As the complete purchase experience unfolds I realized each Russel Toyota individual is an expert in their area. At no time was there any sales pressure or manipulative tactics. Every question was answered. Every individual was extremely polite, friendly, professional and knowledgeable. Albert Nalley (Sales) Initial contact, selection, paperwork, Walt McDonald (Sales Manager) Negotiation, deal closing, Jennifer Misanik and Susan Fulton (Pre delivery and Aftersales accessories Etc.) Jennifer and Susan magnificently coordinated the accessory work that rounding out our Tundra, Jill Ring (Customer Care) customer positive experience assurance person, Ray De Castro (Finance Manager) The 0% 5 year financing sells its self but Ray efficiently pulled it all together, Karen Farina (Service Manager) Instrumental in assuring complete customer satisfaction executing pre delivery and aftersales work, can’t say enough for Karen’s can do drive to complete customer satisfaction. More

I just leased a brand new scion Tc-2013. My experience was great. Charles and the other sales crew, and even the finance and sales reps were fantastic. I got a great deal and couldn't have left feeling be was great. Charles and the other sales crew, and even the finance and sales reps were fantastic. I got a great deal and couldn't have left feeling better. I recommend Russel Scion to anyone looking to get a great car and not feel pressured by the sales force. Thanks! More