Heritage Toyota Catonsville

First Time Buyer I chose Russel Toyota because they offered the lowest price on the vehicle I was searching for. Overall my experience was good. They worked with me on I chose Russel Toyota because they offered the lowest price on the vehicle I was searching for. Overall my experience was good. They worked with me on lowering the negotiable charges (processing) and even matched another MD dealers freight charge as it was slightly less than Russel's. The whole process once the bottom dollar was agreed upon only took about 90 minutes. However I did go into purchase a car on a rainy Friday evening. More

Satisfied Lifelong Customer This is the 8th new vehicle that I have purchased not only from this dealership, but specifically from Dave Day. Do I really need to say more ?? An This is the 8th new vehicle that I have purchased not only from this dealership, but specifically from Dave Day. Do I really need to say more ?? Anybody can see a car ... the true measure of what constitutes a quality dealership is the customer service not only during, but after the sale, and in regard to that, I've never been disappointed. Everyone there is obviously committed to the success and integrity of the facility, and I applaud the entire Russell organization for having achieved this very difficult milestone. Go there. You won't be disappointed. More

Purchase of a new Camry I think I got the car I wanted at a fair price. This is my third Camry, and I have had very good performance and enjoyed them all. I think I got the car I wanted at a fair price. This is my third Camry, and I have had very good performance and enjoyed them all. More

Buying New Tundra Dealing with Eric Hammer was a pleasure. I was glad I dealt with Eric, especially after learning that he was ex-military and stationed overseas. Oth Dealing with Eric Hammer was a pleasure. I was glad I dealt with Eric, especially after learning that he was ex-military and stationed overseas. Others that I dealt with were very personable. I haven't picked up my new truck since it is being prepped so I hope/expect to receive it in excellent shape. More

Eric has been a great help, He informed the issued of my car and suggested what the next steps for me. Great work! keep it up. Happy Client. car and suggested what the next steps for me. Great work! keep it up. Happy Client. More

Our family has been a loyal customer with Russell Toyota since 1987. Since then, we have purchased/leased eight cars from Russell and been extremely pleased with our experience there in terms of both sales since 1987. Since then, we have purchased/leased eight cars from Russell and been extremely pleased with our experience there in terms of both sales and service. Terry Irish was my service rep during my latest visit to Russell when I brought in my Toyota Corolla for service. I found her to be very courteous, friendly and, above all, very knowledgeable in explaining the service needs to the customer. More

review Chuck as always was a pleasure. Very knowledgeable. Efficient and effective. He always makes good recommendations. I will always be a faithful custome Chuck as always was a pleasure. Very knowledgeable. Efficient and effective. He always makes good recommendations. I will always be a faithful customer and recommend. More

James is a closer! I came in to look at the Prius options. I was looking at the basic c model. But, James upsold me to the sunroof gps leather rims option. I am going I came in to look at the Prius options. I was looking at the basic c model. But, James upsold me to the sunroof gps leather rims option. I am going to save a lot on gas. I love my Prius. More

I have regularly got my cars serviced through Robin. She is a great customer service adviser and helps me on all aspects of the work needed on the car. She suggests the right things to get done on the car a is a great customer service adviser and helps me on all aspects of the work needed on the car. She suggests the right things to get done on the car and also getting a loaner or a shuttle. She truly represents how a great service adviser works with new and existing customers. More