Heritage Toyota Catonsville

Cannot get any better! Absolute professionals. It was my first time purchase, and they took great care of me. No hidden fees (many discounts actually!), great clarity, and k Absolute professionals. It was my first time purchase, and they took great care of me. No hidden fees (many discounts actually!), great clarity, and kind services. You get what you see. More

Bad Experience Went in looking for a Highlander, and found one (I thought) and while negotiating the price they told me someone else bought the car. I found out the Went in looking for a Highlander, and found one (I thought) and while negotiating the price they told me someone else bought the car. I found out the car had a deposit on it and the customer came and picked their car up. Needless to say I left. Would not consider buying from this dealer, went to R & H Toyota they were a lot better. More

James Did It Again Bought my last from James Akinola when he was at a different dealership. Called him when my car had a problem. Again, he did his Majic and got me into Bought my last from James Akinola when he was at a different dealership. Called him when my car had a problem. Again, he did his Majic and got me into a new car. The dealership was awesome. They even feed me. More

I hate car shopping, but Mr. Parnell treated me with respect I bought my Rav4 a few months ago after shopping multiple dealerships for several weeks. Calvin Parnell really listened to what I wanted, didn't push I bought my Rav4 a few months ago after shopping multiple dealerships for several weeks. Calvin Parnell really listened to what I wanted, didn't push me, and treated me with respect throughout. I had a few issues with the dealership when it came time to finalize the deal/purchase price, but Mr. Parnell was consistently professional and stuck with me through the process until I was fully satisfied. I would be happy to recommend working with Mr. Parnell. More

Great job - as usual We have worked with David Day for the last 20 years and have always found him to be responsive to our needs. It is a pleasure working with him even th We have worked with David Day for the last 20 years and have always found him to be responsive to our needs. It is a pleasure working with him even though we live many miles away in Virginia. More

Found an impossible car with a great deal! My husband and I wanted to find a hybrid camry, not only were they able to track one down for us but we were happy with the end deal and got our payme My husband and I wanted to find a hybrid camry, not only were they able to track one down for us but we were happy with the end deal and got our payment right where we wanted it. Rob, the sales manager, was amazing with his communication during the whole process despite a bumpy start. We would purchase from Russel again as well as recommend them to family and friends. More

Bought a RED car We just stopped in to see what Russel Toyota had to offer us. We wanted a Prius. Dave Day was wonderful. He answered all of my questions and found the We just stopped in to see what Russel Toyota had to offer us. We wanted a Prius. Dave Day was wonderful. He answered all of my questions and found the car that I wanted. I am very happy with my new red Prius. I sis have to go back for a mior adjustment and I was happy with the service department. Shane, at the desk, and the gentleman who did the adjustment were very nice. It is not that I am looking forward to having my car serviced but I feel that it will be a positive experience when I do need service. More

***"KUDOS TO DAVE DAY"*** Patrice "KUDOS TO DAVE DAY !!! It was time for my mother to invest in a new vehicle. We chose Dave Day because of his integrity as Patrice "KUDOS TO DAVE DAY !!! It was time for my mother to invest in a new vehicle. We chose Dave Day because of his integrity as a certified sales consultant. Dave has a wonderful demeanor and a pleasant personality. This quality is just what we were looking for in a sales consultant. Mr. Day has a warm approach with his customers. He is very professional and knowledgeable about new and used cars. My mother and I would choose Dave Day again.... and again.... and again. He was very helpful in assisting us with all the particulars needed in purchasing a new car. "All my new car buys goes to him!" I would recommend Dave to all my family, friends and my dog too if he could drive!!! Patrice More

Bought my 5th car from Russel My husband and I are both patrons of Russel. We also love the service department for all our oil changes and other car needs. I found our family in My husband and I are both patrons of Russel. We also love the service department for all our oil changes and other car needs. I found our family in need of more "leg room" for our growing teenagers in the family and traded in my 2013 hybrid camry for a 2014 hybrid avalon. Russel exceeded my expectations and gave me a great price on the trade-in, which was a vehicle I owned for 13 months only, and threw in some rebates on the 2014 avalon which made it an offer I could not refuse. Financing was fabulous--O% int for five years. Charles Wilkins is a great salesman--all told he has sold our family 3 new Toyotas!! Great guy and definitely goes the extra mile for his customers. I would definitely go back to Russel if I find myself in the market for another vehicle. I recommend you do the same. More