Heritage Toyota Catonsville

Our experience was wonderful!!!! I bought my pickup truck from David Day seven years ago and he works with you. He is not a pushy person and makes you feel like he is buying the vehicle with you. I called a from David Day seven years ago and he works with you. He is not a pushy person and makes you feel like he is buying the vehicle with you. I called ahead and explained the vehicle I wanted and David made sure he found the vehicle before we made it to the dealer. He goes above and beyond helping his customers. I will definitely recommend Russell Toyota and David Day to all my friends and family!!! More

The absolute best place to buy a car...There was no pressure, very customer friendly, open and honest. Provided me with suggestions on how to improve my credit score.....Sent me an email the next morn pressure, very customer friendly, open and honest. Provided me with suggestions on how to improve my credit score.....Sent me an email the next morning make sure everything was okay. Just a pleasant experience. If I could, I would buy 10,000 more cars from them today. More

Albert was very articulate and informed, he answered any, and all questions to our complete satisfation. He made a point to ensure we understood the barage of information that was presented. He did so with p and all questions to our complete satisfation. He made a point to ensure we understood the barage of information that was presented. He did so with patience an eloquence. Albert was extremely pleasant to work with and very proffesional in his approach. I left Russel Toyota very satisfied and pleased with the entire experience. I have purchased many automobiles over the years and without a doubt, dealing with Albert was one of the best. If your service deptartment is as informed and likeable as Albert, I will be a repeat customer. Regards, Gary D. Piecuch More

Dave Day was referred to me 25 or more years ago. He is a very professional, friendly and caring salesman. I've purchased several Toyota's from Russell and each time I asked for Dave. I just purchased a 2 a very professional, friendly and caring salesman. I've purchased several Toyota's from Russell and each time I asked for Dave. I just purchased a 2013 Toyota Corolla LE and my fiancee' purchased a 2013 Camry LE from him as well. We love our new cars and couldn't be more happier! I've highly recommended his services and professionalism to my family & friends and will continue to do so. Thank You, Very Happier & satisfied customers Linda E. Wood Jerome Odom More

I visited this dealership yesterday to purchase a Tacoma Truck and I don't want to mention the salesperson's name because he was nice. I didn't have a good experience as the salesperson brought a manual in Truck and I don't want to mention the salesperson's name because he was nice. I didn't have a good experience as the salesperson brought a manual instead of an automatic truck to show us. We wanted a regular cab truck and the second truck that was brought up had an "access cab". The third time he searched for a car, he found exactly what we wanted but by the time he sent the car lot attendant to look for it, it was sold. I asked him to search the region for the same car and he (and his sales) manager said he didn't have access. Meanwhile, I searched for the same car on the toyota website.Overall, I spent 1.5 hours in the dealer and accomplished nothing. Not a good experience for the afternoon of a holiday weekend. More

The salesman (Matthew Rehder) was very friendly and he explained everything in detail. When he explained everything it made more sense to us, and we got more interested in buying that car. I'm glad we wen explained everything in detail. When he explained everything it made more sense to us, and we got more interested in buying that car. I'm glad we went to Russell Toyota met the amazing and friendly salesperson, and got my car through him. Thanks !! More

Chris did a lot of work to get things rolling and working on a good price,he is a great asset for the company,we ill most certainly recommend this dealership to family and friends.THANK YOU CHRIS. on a good price,he is a great asset for the company,we ill most certainly recommend this dealership to family and friends.THANK YOU CHRIS. More

We received a call from Brad ( mngr) about the Toyota trade in deals in August and how we could have a new 2013 xle camry for a few dollars over our current 2009 camry payment. We decided to call when w trade in deals in August and how we could have a new 2013 xle camry for a few dollars over our current 2009 camry payment. We decided to call when we returned from vacation. We met Chris Day ( who sold us our 2009 camry) on Tuesday and the next day I walked out with the new car. It was very fast and pretty painless. The finance people and others were very efficient. Chris surprised me with the car...I was thinking I was getting a loaner for the day while waiting for it to come in. it was a great surprise! Chris went over the audio system with me and we synced my iphone with it, too. ps we ended up spending $100 over our re-financed 2009 camry. More

On 8/10/2013, I took my Toyota Highlander 2010 for oil change at your dealership and had a very worst experience and will not visit your dealership. I had the appointment for 3 PM, and I was there at 235 change at your dealership and had a very worst experience and will not visit your dealership. I had the appointment for 3 PM, and I was there at 235 PM. The service advisor was very rude and instead of welcoming me asked, " what you need". I told him that I had to get the oil change on my Toyota Highlander. He get some basic information, and told me that it should be ready by 345 PM, and he noted that time on the order form, which I initialed. I spent my one hour there and around 340 PM, went back to him and asked him in the status of my car. He said it normally takes one hour thirty minutes to do oil change. I had been to so many Toyota dealerships in my last 15 years, as I always have Toyota as my primary car, and no other place do the oil change in one hour thirty minutes, unless dealership has incompetent technician to do the work. I waited another half an hour and went back to service advisor and asked him the status again and he said it should be pulling up any seconds. I waited........and after 15 minutes, asked him where is the car. The service advisor asked me to provide him my last so that he should pull my record. I provided him my name, cell number, and home number and he was unable to find my information in the system. Every time, he was asking me if my last name ends with CHEK, which was some other customer. He starting running to other counters to find where is my car. After ten minutes, he came back and again asked me for contact information, which I provided him and he again asked the same stupid question, 'Is your last name is CHEK, I said no and in the meantime one lady came and said that is her last name. He said OK; your car is pulling up in a minute. The time now is 445 PM, an hour behind promise time. I asked him again, where is my car and he said give me a minute and after five minute, he directed me to another service advisor and asked me to go to him as he has all my paper work. I went to the other service advisor and he said give me 2-3 minutes; I am printing all the paper works. Around 450 PM, he gave me the paper work and I went to the cashier and paid the oil change charges and came back to the front around 455 PM, and my car was still not there. I waited another 5 minutes and finally at 5 PM, my car was pulled in to the garage. There was no remorse or apology for been so late and the service advisor has no courtesy to even say the work as THANK YOU for your business.I am planning to sent an e-mail to Toyota Corporation to ask them, what is the recommended time a customer should wait for oil change. In Illinois and North Carolina, most (not all) of the Toyota dealership has the advertisement of oil change in 30 minutes, else it is free. How come Russell Toyota did the oil change in 2 hours and 15 minutes? Does there staff need more training or are they slow or incompetent to perform job in a timely manner? More

The sales manager-Matt Bukowski wouldn't honor the internet quote and is very rude. Feels like they do whatever they can to get you into the shop and then rip you off. Be aware! The worst dealership I internet quote and is very rude. Feels like they do whatever they can to get you into the shop and then rip you off. Be aware! The worst dealership I have ever experienced! Don't go there my friends. If you want to buy a Toyota in Baltimore area, I would highly recommend R&H Toyota although I did not buy from them because of they didn't have the model I wanted. I finally bought one from Fritzmall, if you don't minding driving to Gaithersburg. They are very friendly and not fishy. They even allowed me to cancel my order after I signed the contract because my wife thought I should buy a cheaper car. Eventually I persuaded my wife to agree to buy it and we are happy there after... More