Heritage Toyota Catonsville

Above and beyond I purchased my first new car from David Day at Russel Toyota over 15 years ago. In the years since, I've purchased two others, my husband has purchas I purchased my first new car from David Day at Russel Toyota over 15 years ago. In the years since, I've purchased two others, my husband has purchased two others, and even relatives from out of town have come here to purchase vehicles from David. He always goes above and beyond what's expected- I've even called him right after a collision and he talked to me and calmed me and found me a new car that same day. Dave Day will always be who I turn to first for any car purchase. More

I look forward to goging to see David Day! I've bought four cars from David Day - He's also sold over 20 cars to members of my family and friends. Not only does he provide great service, he c I've bought four cars from David Day - He's also sold over 20 cars to members of my family and friends. Not only does he provide great service, he cares about his customers. I trust him completely to give me the best car, the best price, and the best experience. He's always available to answer my questions, to assist with problems, and to guide me to get the car that is best for my needs. More

I look forward to going to see David Day! I've bought four cars from David Day - and my family and friends have bought about 20! From the very first car I purchased from him about 18 years ag I've bought four cars from David Day - and my family and friends have bought about 20! From the very first car I purchased from him about 18 years ago ( a Camry) to my 2013 Prius, I've been more than satisfied with my choices. David is professional, thoughtful, helpful, knowledgeable, and someone I totally trust to help me get the right car and the right price. He also is there when I have a question or a car problem, assists me to get good service, and keeps in touch. He also goes above and beyond what is expected - when my granddaughter (in South Dakota) needed a good used car, he found her one at a great price and her dad flew here to get it, then drove it back. That was about 5 years ago and that car is a favorite in the family, has gone back and forth multiple times to college in Montana, and is in great shape. The bottom line is - we trust David - therefore we trust and recommend Russell! I've also had great experiences and service from Ron Filling, the Service Director. Dave referred me to Ron for a problem and Ron figured it out, contacted me, and stayed in touch. More

Many years of great service For over the past 15 years our family has purchased 6 used or new Toyota's from Dave Day and Russell Toyota. We have been very satisfied with the sal For over the past 15 years our family has purchased 6 used or new Toyota's from Dave Day and Russell Toyota. We have been very satisfied with the sales and service and have had sent many of our friends to Dave and Russell as well. We will be coming back again and Thank You for your friendship and service over all these years and vehicles. More

David day My family has bought 4 of our Toyota's from Dave and he is awesome!! Dave is a big asset to the company.He is the guy to go.Also the service departmen My family has bought 4 of our Toyota's from Dave and he is awesome!! Dave is a big asset to the company.He is the guy to go.Also the service department is great and always there to help. More

Easier than buying a new dress I had gone to Russel Toyota knowing exactly what I wanted, but I wasn't sure I wanted to buy yet. From the moment of my first inquiry I was amazed by I had gone to Russel Toyota knowing exactly what I wanted, but I wasn't sure I wanted to buy yet. From the moment of my first inquiry I was amazed by their attention to detail and customer service. Russel Toyota was the only dealer that had the RAV4 in the exact color that I wanted, so my appointment was basically to inquire about prices, I wasn't planning on being there any more than an hour. Tyler Day was knowledgable, honest, straightforward, and totally changed my (negative) opinion of car salesmen. He didn't try to sell me something I didn't want, nor did he take advantage of my inability to negotiate. He answered all my questions, gave me a great price and made the process so simple that I found myself walking out of the dealership 3 hours later with the exact car I wanted and all the paperwork taken care of. I was even able to trade in my old car, which was registered in Connecticut. When I went back 2 weeks later to get my Maryland tags, he took care of that too. I've had more trouble buying a new dress! More

Best first new car ever Dealer did not have what I wanted,put they found it. Sales went to pick it up from a different state. SALE REP WAS VERY GOOD TO ME. EVERYONE WAS VE Dealer did not have what I wanted,put they found it. Sales went to pick it up from a different state. SALE REP WAS VERY GOOD TO ME. EVERYONE WAS VERY GOOD TO ME. If and when a buy another new car I will go there again. More

Satisfaction I bought a used Toyota camry(hybrid) 2007 there and had a problem on it almost two months later. My hybrid system failed; I called, set an appointment I bought a used Toyota camry(hybrid) 2007 there and had a problem on it almost two months later. My hybrid system failed; I called, set an appointment for check up. They told me that my hybrid had to be replaced. Thank God I happened to meet with that representative named Miya, I guess, who took a very good care of me through out the process. She kept me posted until they fixed my car for no charge!!!!!. Now I am happy with my car, and I appreciate the great customer service skills she has. If y'all happen to go there for any problem, I recommend you contact her also, she'll take a very good care of you! Henrisch Ndanga More

Great Experience at Russel I was looking for a new car lease and a good friend of mine recommended Charles Wicks at Russel Toyota. I'm so happy that I took her suggestion, becau I was looking for a new car lease and a good friend of mine recommended Charles Wicks at Russel Toyota. I'm so happy that I took her suggestion, because working with him was a great experience. Charles helped me get into a new Toyota Camry and was there for me every step of the way. He helped make what could be a stressful process very easy. I am very pleased with my new Camry and would work with Charles and Russel Toyota again in the future. More