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Heritage Toyota Catonsville

Baltimore, MD

4.5
1,592 Reviews
Offering Maryland drivers an extensive selection of new and pre-owned vehicles for sale, Heritage Chrysler Dodge Jeep RAM Parkville is excited to assist you with your vehicle search. With exclusive trade-in incentives, an onsite service center and convenient online purchase options, we’re committed to making your ownership experience exceptional. If you can’t find what you’re looking for in our inventory, please reach out and we’ll be happy to find it for you!
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6324 Baltimore National Pike

Baltimore, MD

21228

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Showing 1,592 reviews

September 12, 2015

Above and beyond I purchased my first new car from David Day at Russel Toyota over 15 years ago. In the years since, I've purchased two others, my husband has purchas More

by melmaisey
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sep 14, 2015 -

Heritage Toyota Catonsville responded

Melmaisey- Thank you for your encouraging review of Russel Toyota Scion. We are particularly grateful for any positive feedback, but a response like yours truly motivates the team. Without our customers we would not be in business and for that reason I wanted to personally thank you for sharing your satisfaction. We will make sure these kind words reach David as he continues to provide excellent customer service If you would need any assistance towards future purchases and/or services, we would love to help! Thanks so much, Russel Toyota Scion.

September 12, 2015

I look forward to goging to see David Day! I've bought four cars from David Day - He's also sold over 20 cars to members of my family and friends. Not only does he provide great service, he c More

by Judith
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sep 14, 2015 -

Heritage Toyota Catonsville responded

Hello Judith, Russel Toyota Scion would like to sincerely thank you for taking your time to give us a complimentary review. We strive to provide excellent service to all of our customers and we love to know when we’ve succeeded. I will be sure to share your feedback with David and the team! Thank you again for your review.

September 12, 2015

I look forward to going to see David Day! I've bought four cars from David Day - and my family and friends have bought about 20! From the very first car I purchased from him about 18 years ag More

by Judith
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Ron Filling
Sep 14, 2015 -

Heritage Toyota Catonsville responded

Thank you Judith, we are delighted to hear about your wonderful history and relationship with Russel Toyota Scion. Our main goal is to provide our customers with a lifetime commitment to quality service. Feedback like this can go a long way, and we will make sure David hears about your wonderful experience and praise. We are particularly grateful for any positive feedback, but a response like yours truly motivates our team to achieve superior customer satisfaction. Please stop in any time we at Russel Toyota Scion would love to see you. Thanks again for the kind words and encouragement. Drive Happy!

September 12, 2015

Many years of great service For over the past 15 years our family has purchased 6 used or new Toyota's from Dave Day and Russell Toyota. We have been very satisfied with the sal More

by Mark M.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sep 17, 2015 -

Heritage Toyota Catonsville responded

Hi Mark M. Russel Toyota Scion would like to sincerely thank you and your family for continuing to purchase and service your vehicles with us over the last 15 years. We strive to provide a memorable experience for all of our customers and we are delighted to hear that Dave and the team have made each of your visits a superior one. If you should need any assistance with a future vehicle purchase and/or service, we would love to work with you again soon. Thank you again Mark M. and we are looking forward to your next visit!

September 12, 2015

David day My family has bought 4 of our Toyota's from Dave and he is awesome!! Dave is a big asset to the company.He is the guy to go.Also the service departmen More

by dizzsara
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sep 14, 2015 -

Heritage Toyota Catonsville responded

Thank you dizzsara, for you positive feedback. Dave is a extremely valuable asset to our team at Russel Toyota Scion and his customer service ensures our customers receive the best possible service. But without our customers we would not be in business and for that reason I wanted to personally thank you for sharing your satisfaction. It was our pleasure assisting you in selecting the perfect vehicle and we look forward to hearing from you in the future!

August 30, 2015

Easier than buying a new dress I had gone to Russel Toyota knowing exactly what I wanted, but I wasn't sure I wanted to buy yet. From the moment of my first inquiry I was amazed by More

by Jen1374
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Day
Sep 30, 2015 -

Heritage Toyota Catonsville responded

Thank you for your heartfelt response Jen1374. We appreciate your business and strive to maintain a high standard of customer satisfaction. We are pleased to hear that Tyler lead you to your new RAV4, and we will certainly share your feedback with him. Please do not hesitate to call or pop back in to see us at Russel Toyota Scion. Thank you again Jen1347 and have a great day!

August 25, 2015

No such thing as customer service at Russel Toyota. I tried for a week to get someone to call or email me back on a used Tundra. When someone finally did (MIchael Johnson-Used car manager) It was via em More

by hntrjack594
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Michael Johnson/Dave Gruner
August 10, 2015

Best first new car ever Dealer did not have what I wanted,put they found it. Sales went to pick it up from a different state. SALE REP WAS VERY GOOD TO ME. EVERYONE WAS VE More

by eileenf1014
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Sherman
Aug 12, 2015 -

Heritage Toyota Catonsville responded

Hi eileenf1014! Russel Toyota Scion is delighted to hear that your car buying experience was a memorable on. We welcome you to stay in touch so that we may answer any further questions you may have about your new vehicle. It was our pleasure assisting you in selecting the perfect vehicle and we look forward to hearing from you in the future.

August 01, 2015

Satisfaction I bought a used Toyota camry(hybrid) 2007 there and had a problem on it almost two months later. My hybrid system failed; I called, set an appointment More

by Gensch
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Miya
Aug 04, 2015 -

Heritage Toyota Catonsville responded

Hi Gensch. We are glad to hear that you were happy with Miya's service - that kind of feedback can go a long way. Russel Toyota Scion appreciates your considerate review, and we really appreciate you sharing your personal experience with us. If you should need any further assistance with a future vehicle purchase and/or service, we would love to help. Thanks so much, Russel Toyota Scion.

July 15, 2015

Great Experience at Russel I was looking for a new car lease and a good friend of mine recommended Charles Wicks at Russel Toyota. I'm so happy that I took her suggestion, becau More

by MsTini
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charles Wicks
Jul 15, 2015 -

Heritage Toyota Catonsville responded

MsTini, thanks so much for your positive feedback. Russel Toyota Scion is delighted to hear that your car buying experience was a memorable one! We are also pleased to hear that Charles Wicks was able to assist you with your new Toyota purchase. If you should have any questions or want a little more insight on your new Toyota Camry, please do not hesitate to contact us. We would be happy to lend our support! Thank you again MsTini and have a great day.

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