Heritage Toyota Catonsville

Our family has been a loyal customer with Russell Toyota since 1987. Since then, we have purchased/leased eight cars from Russell and been extremely pleased with our experience there in terms of both sales since 1987. Since then, we have purchased/leased eight cars from Russell and been extremely pleased with our experience there in terms of both sales and service. Terry Irish was my service rep during my latest visit to Russell when I brought in my Toyota Corolla for service. I found her to be very courteous, friendly and, above all, very knowledgeable in explaining the service needs to the customer. More

review Chuck as always was a pleasure. Very knowledgeable. Efficient and effective. He always makes good recommendations. I will always be a faithful custome Chuck as always was a pleasure. Very knowledgeable. Efficient and effective. He always makes good recommendations. I will always be a faithful customer and recommend. More

James is a closer! I came in to look at the Prius options. I was looking at the basic c model. But, James upsold me to the sunroof gps leather rims option. I am going I came in to look at the Prius options. I was looking at the basic c model. But, James upsold me to the sunroof gps leather rims option. I am going to save a lot on gas. I love my Prius. More

I have regularly got my cars serviced through Robin. She is a great customer service adviser and helps me on all aspects of the work needed on the car. She suggests the right things to get done on the car a is a great customer service adviser and helps me on all aspects of the work needed on the car. She suggests the right things to get done on the car and also getting a loaner or a shuttle. She truly represents how a great service adviser works with new and existing customers. More

A Great Car at a Great Price I believe I got an excellent price on the car I purchased as well as a very fair value on my trade-in, not to mention the 0% financing. Jim Rehder was I believe I got an excellent price on the car I purchased as well as a very fair value on my trade-in, not to mention the 0% financing. Jim Rehder was very knowledgeable of the Toyota product line and provided excellent service throughout the process More

Always Russel. We have been Russel customers for years. We have purchased over 8 cars from Russel. We have also referred several people over the years who have dea We have been Russel customers for years. We have purchased over 8 cars from Russel. We have also referred several people over the years who have dealt with other Toyota dealerships and converted some that were not Toyota people. Dave Day is always fun to deal with. More

I am always pleased with the honesty, promptness, and the problem resolution at Russel Toyota. My 2010 Toyota is the second Toyota I have owned, and if I ever buy another, it would be from Russel Toyota! problem resolution at Russel Toyota. My 2010 Toyota is the second Toyota I have owned, and if I ever buy another, it would be from Russel Toyota! More

This being the 4th new vehicle we have purchased through this dealership and from David Day pretty much says it. Plus we will be back in 2015 to buy a new car for our son. I called and told them what I was this dealership and from David Day pretty much says it. Plus we will be back in 2015 to buy a new car for our son. I called and told them what I was looking for in a van and Dave was able to locate the new 2014 van in the color and features we had asked for and of course the time he and his staff took to answer all of our questions made it so much easier to buy what we were looking for it. They made it easy for us to test drive, learn about the vehicle, and financing the van in what we thought was time well spent and yet in a reasonable time. They made us feel welcome. Looking forward to being back in 2015 when my son buys his 1st car. More

Terry Irish s always very professional and she makes my experience great each and every time I bring my car in for service. I look forward to working with her again. experience great each and every time I bring my car in for service. I look forward to working with her again. More

I was very pleased with level of response and service received from my arrival to departure .I also enjoyed the wonderful waiting area .Thank You received from my arrival to departure .I also enjoyed the wonderful waiting area .Thank You More