Heritage Toyota Catonsville

No Service Appointment & Stellar Customer Service I have enrolled in the online service page. However when I recently drove into the Russel Toyota Service Area I was greeted and welcomed. I apprecia I have enrolled in the online service page. However when I recently drove into the Russel Toyota Service Area I was greeted and welcomed. I appreciate Toyota Service to maintain my vehicle. Most importantly, I look forward to the nice/clean waiting area and the separated children play area. More

10,000 mi. checkup I had several specific questions regarding my "plug-in" Prius and all were answered to my satisfaction. A health check was performed which I apprecia I had several specific questions regarding my "plug-in" Prius and all were answered to my satisfaction. A health check was performed which I appreciated as well. When driving home, the car had a "new car" feel! More

Camry Friendly people- prompt service. All the new features of my car were explained (I am terrible with technology). Staff were patient and answered all of Friendly people- prompt service. All the new features of my car were explained (I am terrible with technology). Staff were patient and answered all of my questions. More

45,000 Mile Service Robin is great! She explained to me what service I needed and handled any concerns I had. Robin is always kind, friendly and a very dedicated employe Robin is great! She explained to me what service I needed and handled any concerns I had. Robin is always kind, friendly and a very dedicated employee!! I will be back next month to take advantage of the May tire special :) More

First Time Buyer I chose Russel Toyota because they offered the lowest price on the vehicle I was searching for. Overall my experience was good. They worked with me on I chose Russel Toyota because they offered the lowest price on the vehicle I was searching for. Overall my experience was good. They worked with me on lowering the negotiable charges (processing) and even matched another MD dealers freight charge as it was slightly less than Russel's. The whole process once the bottom dollar was agreed upon only took about 90 minutes. However I did go into purchase a car on a rainy Friday evening. More

Satisfied Lifelong Customer This is the 8th new vehicle that I have purchased not only from this dealership, but specifically from Dave Day. Do I really need to say more ?? An This is the 8th new vehicle that I have purchased not only from this dealership, but specifically from Dave Day. Do I really need to say more ?? Anybody can see a car ... the true measure of what constitutes a quality dealership is the customer service not only during, but after the sale, and in regard to that, I've never been disappointed. Everyone there is obviously committed to the success and integrity of the facility, and I applaud the entire Russell organization for having achieved this very difficult milestone. Go there. You won't be disappointed. More

Purchase of a new Camry I think I got the car I wanted at a fair price. This is my third Camry, and I have had very good performance and enjoyed them all. I think I got the car I wanted at a fair price. This is my third Camry, and I have had very good performance and enjoyed them all. More

Buying New Tundra Dealing with Eric Hammer was a pleasure. I was glad I dealt with Eric, especially after learning that he was ex-military and stationed overseas. Oth Dealing with Eric Hammer was a pleasure. I was glad I dealt with Eric, especially after learning that he was ex-military and stationed overseas. Others that I dealt with were very personable. I haven't picked up my new truck since it is being prepped so I hope/expect to receive it in excellent shape. More

Eric has been a great help, He informed the issued of my car and suggested what the next steps for me. Great work! keep it up. Happy Client. car and suggested what the next steps for me. Great work! keep it up. Happy Client. More