Back

Heritage Toyota Catonsville

Baltimore, MD

4.4
1,556 Reviews
Offering Maryland drivers an extensive selection of new and pre-owned vehicles for sale, Heritage Chrysler Dodge Jeep RAM Parkville is excited to assist you with your vehicle search. With exclusive trade-in incentives, an onsite service center and convenient online purchase options, we’re committed to making your ownership experience exceptional. If you can’t find what you’re looking for in our inventory, please reach out and we’ll be happy to find it for you!
Contact Dealership

6324 Baltimore National Pike

Baltimore, MD

21228

Directions

By Type

Showing 1,556 reviews

May 29, 2015

Friendly In my previous review I for got to rate Friendliness, an error on my part. Dealer Dion Dalmida, was very friendly, courteous, and respectful. Thanks More

by Dino B
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Deon Dalmida
Jun 02, 2015 -

Heritage Toyota Catonsville responded

Dino B, thank you for the positive feedback. We'll be sure to pass along your kind words to Deon! Please do not hesitate to contact us should you have any questions. Thank you again Dino B and have a great day! www.facebook.com/RusselToyota

May 20, 2015

awesome Thanks to Lisa. She did a great job of make me smile .I have been so depressed because I can get what I want she went all way to get me exactly want I More

by mybaby07
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lisa Shannon
Jun 01, 2015 -

Heritage Toyota Catonsville responded

Good evening mybaby07. Thank you for the positive review. We are overjoyed that Lisa Shannon was able to put a smile on your face. Glad to hear that we were able to set you up with exactly what you wanted. We look forward to seeing you again. Have a great rest of your day! www.facebook.com/RusselToyota

May 20, 2015

Great Store I was in the market for a new SUV. I went to many dealers and drove many brands. Russel Toyota in Catonsville was the last place I went to and I am m More

by Michael Messmer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Deon Dalmida; Robert Banks; Bong Lee
Jun 02, 2015 -

Heritage Toyota Catonsville responded

Thank you for your heartfelt response Michael Messmer. We appreciate your business and strive to maintain a high standard of customer satisfaction. We are pleased to hear that Deon Dalmida lead you to your new Toyota RAV 4, and we will certainly share your feedback with him. Please do not hesitate to call or pop back in to see us at Russel Toyota Scion. Thank you again Michael and have a great day! www.facebook.com/RusselToyota

May 18, 2015

Buying a car was made much easier! My salesman was Larry Boulden, who made sure that he knew exactly what I was looking for. I started out looking for and pricing new vehicles, but quic More

by Brookesmom
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Larry Bouldin
Jun 01, 2015 -

Heritage Toyota Catonsville responded

Good afternoon Brookesmom! Thank you very much for the encouraging feedback and we will pass along your uplifting words to Larry Boulden. We are so happy that we were able to assist you in purchasing the exact car that worked for you. Feel free to contact us or swing by Russel Toyota Scion again if you have any questions or concerns. We look forward to seeing you again! www.facebook.com/RusselToyota

May 09, 2015

Meya, Assitant Service Manager = FABULOUS / RESPONSIVE I met Meya about 8 months ago after purchasing a 2013 Certified Pre-owned Toyota 4-Runner from Russell Toyota. The vehicle had just around 11K miles More

by FrankieG4699
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Meya Stamper in Service
Jun 01, 2015 -

Heritage Toyota Catonsville responded

Hi FrankieG4699. We are glad to hear that you were happy with Meya's service - that kind of feedback can go a long way. We know how hectic life can be sometimes and we are so excited that we were able to alleviate some of the stress through our service. Russel Toyota Scion appreciates your considerate review, and we really appreciate you sharing your personal experience with us. If you should need any further assistance with a future vehicle purchase and/or service, we would love to help. Thanks so much, Russel Toyota Scion. www.facebook.com/RusselToyota

May 07, 2015

Going above and beyond We took our RAV4 in for break service the other day. Robin did a great job as always and she really is great to work with. A few things she did on t More

by cleins
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robin Yokum
Jun 01, 2015 -

Heritage Toyota Catonsville responded

Good afternoon cleins! Thank you so much for your kind comments. Russel Toyota Scion is pleased to hear that your service experience with us was a great one! Good to know that our service was on time and unbeaten on price. We welcome you to stay in touch and please feel free to contact us with any further service needs. Thank you again cleins for the highly praised review. www.facebook.com/RusselToyota

March 08, 2015

Best Salesmen Ever!!! David Day is extremely helpful and caring, and knowledgeable about cars. There is nothing phoney about David, a true professional. He has always given More

by April Showers
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mar 09, 2015 -

Heritage Toyota Catonsville responded

Russel Toyota Scion is delighted to hear that your car buying experience was a memorable one. We welcome you to stay in touch so that we may answer any further questions you may have about your new vehicle. It was our pleasure assisting you in selecting the perfect vehicle and we look forward to hearing from you in the future!

March 07, 2015

Bait and Switch? I have been searching for a Certified Pre-Owned RAV4 for my daughter for months. I have had my Toyotas serviced by Russel since 1999 (Sienna van and n More

by taylorlegal
Customer Service
Recommend Dealer
No
Employees Worked With
Internet Sales
Mar 17, 2015 -

Heritage Toyota Catonsville responded

Thank you for your feedback about Russel Toyota Scion. We apologize you had an unpleasant experience in our Sales Department. Unfortunately, if we call another store and the vehicle has already been sold, we cannot change the outcome. Additionally, we update the vehicles after the weekend has ended, so they refresh on Monday’s; we are sorry if this was not properly communicated to you. We would like to further discuss this situation with you in order to resolve the issues. We take customer service very seriously and are disappointed to hear about this miscommunication. Please reach out to our Director of Operations, Chris Lark, at clark@mileone.com or 410-788-8400. Again, we appreciate your feedback and hope to hear from you soon.

March 01, 2015

Excellent service from David Day I can understand why David Day is the top salesman. He knows his product inside out. He also gives great advice on vehicle maintenance, wear and tear, More

by Genesis1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mar 02, 2015 -

Heritage Toyota Catonsville responded

Hello! Russel Toyota Scion would like to sincerely thank you for taking your time to give us a complimentary review. We strive to provide excellent service to all of our customers and we love to know when we’ve succeeded. I will be sure to share your feedback with David and the team! Thank you again for your review.

February 08, 2015

Cannot get any better! Absolute professionals. It was my first time purchase, and they took great care of me. No hidden fees (many discounts actually!), great clarity, and k More

by mikeydikey
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charles Wicks, Stacey Andreadakis
Feb 09, 2015 -

Heritage Toyota Catonsville responded

Greetings! Thank you for stopping by Russel Toyota Scion. We sincerely appreciate your thoughtful review and will be sure to share your encouraging thoughts with our team. We hope to see you soon!

...
132
...