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Heritage Toyota Catonsville

Baltimore, MD

4.4
1,564 Reviews
Offering Maryland drivers an extensive selection of new and pre-owned vehicles for sale, Heritage Chrysler Dodge Jeep RAM Parkville is excited to assist you with your vehicle search. With exclusive trade-in incentives, an onsite service center and convenient online purchase options, we’re committed to making your ownership experience exceptional. If you can’t find what you’re looking for in our inventory, please reach out and we’ll be happy to find it for you!
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6324 Baltimore National Pike

Baltimore, MD

21228

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Showing 1,564 reviews

August 01, 2015

Satisfaction I bought a used Toyota camry(hybrid) 2007 there and had a problem on it almost two months later. My hybrid system failed; I called, set an appointment More

by Gensch
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Miya
Aug 04, 2015 -

Heritage Toyota Catonsville responded

Hi Gensch. We are glad to hear that you were happy with Miya's service - that kind of feedback can go a long way. Russel Toyota Scion appreciates your considerate review, and we really appreciate you sharing your personal experience with us. If you should need any further assistance with a future vehicle purchase and/or service, we would love to help. Thanks so much, Russel Toyota Scion.

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July 15, 2015

Great Experience at Russel I was looking for a new car lease and a good friend of mine recommended Charles Wicks at Russel Toyota. I'm so happy that I took her suggestion, becau More

by MsTini
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charles Wicks
Jul 15, 2015 -

Heritage Toyota Catonsville responded

MsTini, thanks so much for your positive feedback. Russel Toyota Scion is delighted to hear that your car buying experience was a memorable one! We are also pleased to hear that Charles Wicks was able to assist you with your new Toyota purchase. If you should have any questions or want a little more insight on your new Toyota Camry, please do not hesitate to contact us. We would be happy to lend our support! Thank you again MsTini and have a great day.

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July 15, 2015

Good First-Time Car Buying Experience This was my first time buying a car from a dealership so I expected to get fleeced, but it never happened. Of course, if the engine drops out of my c More

by Scion xD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Olusegun Adedipe (AKA Victor) , Stacey Andreadakis, Alona Holland
Jul 15, 2015 -

Heritage Toyota Catonsville responded

Thank you for your heartfelt response Scion xD. We appreciate your business and strive to maintain a high standard of customer satisfaction. We are pleased to hear that Victor, Alona, Stacey, and the rest of our team were able to provide you with such a memorable first time car buying experience. Please do not hesitate to call or pop back in to see us at Russel Toyota Scion. Thank you again Scion xD and have a great day!

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July 08, 2015

Bait and Switch and Unprofessional Service Russel Toyota promised me a car at 18 895 and I came into the dealership they tried to sell me a car for 24,000 and would not honor their original dea More

by lips858
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kal Lester and Dave Gruter
Jul 21, 2015 -

Heritage Toyota Catonsville responded

Thank you for taking the time to review Russel Toyota Scion. We apologize you had an unpleasant experience in our Sales Department, but unfortunately we cannot change the policies and procedures for the approval process. We would be more than happy to discuss the approval process with you again. Please feel free to contact our General Manager, David Gruner, directly at dgruner@mileone.com or 443-341-8619. Thank you for your feedback and we hope to speak with you soon.

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July 01, 2015

I had a good experience during my visit Mr. Charles Wicks is a great person, he was helping me a lot during my visit to Russell Toyota. He has an excellent customer service skill and, I am More

by Toyota
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charles Wicks
Jul 02, 2015 -

Heritage Toyota Catonsville responded

Russel Toyota Scion is delighted to hear that your car buying experience was a memorable one. We are also pleased to hear that Charles Wicks was able to assist you in purchasing your new vehicle. We welcome you to stay in touch so that we may answer any future questions you may have about your new car. Thank you Toyota for the positive review and have a great day.

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June 24, 2015

A Pleasure to do Business With Really enjoyed doing business with this dealership. The showroom staff was warm and friendly. The salesman I worked with, Charles Wicks, was very know More

by julievp
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charles Wicks
Jun 24, 2015 -

Heritage Toyota Catonsville responded

Good morning julievp! We truly appreciate you taking the time to leave us with the positive review! We are particularly delighted to hear that Charles Wicks was such a big help in making your car buying process pleasurable. That is exactly how car buying should be! Another thank you for your kind words about our service department as well! We look forward to seeing you again for your first routine maintenance! Happy driving!

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June 24, 2015

Bad Service This review is for the SERVICE DEPARTMENT. I have been here twice and terribly disappointed both times. Worst service experience so far from Toyota. T More

by vakul
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jun 30, 2015 -

Heritage Toyota Catonsville responded

Vakul, Thank you for reviewing Russel Toyota Scion. We appreciate your feedback regarding our Service Department and apologize for the inconvenience. We understand that our Service Director was able to contact you by email and that you have also been working with our Service Manager, Karen Farina, to address your concerns. We value you as a customer and hope the resolution was to your satisfaction. Please feel free to reach out to our Service Director, Ron Filling, at rfilling@mileone.com or 410-788-8400 with any additional questions or concerns. Again, thank you for your feedback. We hope we can be of service in the future.

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May 31, 2015

I Love Russel My most recent experience was one of the best that I have encounter  when having my car serviced.  My service advisor, Meya Stamper was thorough in he More

by The Greens
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Calvin Parnell, Sr
Jun 01, 2015 -

Heritage Toyota Catonsville responded

Good afternoon Charles and Janice Green! Thank you so much for your kind comments. Russel Toyota Scion is pleased to hear that your service experience with us was a great one! We welcome you to stay in touch and please feel free to contact us with any further service needs. Thank you again Charles and Janice for the highly praised review. www.facebook.com/RusselToyota

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May 29, 2015

Friendly In my previous review I for got to rate Friendliness, an error on my part. Dealer Dion Dalmida, was very friendly, courteous, and respectful. Thanks More

by Dino B
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Deon Dalmida
Jun 02, 2015 -

Heritage Toyota Catonsville responded

Dino B, thank you for the positive feedback. We'll be sure to pass along your kind words to Deon! Please do not hesitate to contact us should you have any questions. Thank you again Dino B and have a great day! www.facebook.com/RusselToyota

May 20, 2015

awesome Thanks to Lisa. She did a great job of make me smile .I have been so depressed because I can get what I want she went all way to get me exactly want I More

by mybaby07
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lisa Shannon
Jun 01, 2015 -

Heritage Toyota Catonsville responded

Good evening mybaby07. Thank you for the positive review. We are overjoyed that Lisa Shannon was able to put a smile on your face. Glad to hear that we were able to set you up with exactly what you wanted. We look forward to seeing you again. Have a great rest of your day! www.facebook.com/RusselToyota

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