Heritage Toyota Catonsville

Above and beyond I purchased my first new car from David Day at Russel Toyota over 15 years ago. In the years since, I've purchased two others, my husband has purchas I purchased my first new car from David Day at Russel Toyota over 15 years ago. In the years since, I've purchased two others, my husband has purchased two others, and even relatives from out of town have come here to purchase vehicles from David. He always goes above and beyond what's expected- I've even called him right after a collision and he talked to me and calmed me and found me a new car that same day. Dave Day will always be who I turn to first for any car purchase. More

Easier than buying a new dress I had gone to Russel Toyota knowing exactly what I wanted, but I wasn't sure I wanted to buy yet. From the moment of my first inquiry I was amazed by I had gone to Russel Toyota knowing exactly what I wanted, but I wasn't sure I wanted to buy yet. From the moment of my first inquiry I was amazed by their attention to detail and customer service. Russel Toyota was the only dealer that had the RAV4 in the exact color that I wanted, so my appointment was basically to inquire about prices, I wasn't planning on being there any more than an hour. Tyler Day was knowledgable, honest, straightforward, and totally changed my (negative) opinion of car salesmen. He didn't try to sell me something I didn't want, nor did he take advantage of my inability to negotiate. He answered all my questions, gave me a great price and made the process so simple that I found myself walking out of the dealership 3 hours later with the exact car I wanted and all the paperwork taken care of. I was even able to trade in my old car, which was registered in Connecticut. When I went back 2 weeks later to get my Maryland tags, he took care of that too. I've had more trouble buying a new dress! More

Best first new car ever Dealer did not have what I wanted,put they found it. Sales went to pick it up from a different state. SALE REP WAS VERY GOOD TO ME. EVERYONE WAS VE Dealer did not have what I wanted,put they found it. Sales went to pick it up from a different state. SALE REP WAS VERY GOOD TO ME. EVERYONE WAS VERY GOOD TO ME. If and when a buy another new car I will go there again. More

Satisfaction I bought a used Toyota camry(hybrid) 2007 there and had a problem on it almost two months later. My hybrid system failed; I called, set an appointment I bought a used Toyota camry(hybrid) 2007 there and had a problem on it almost two months later. My hybrid system failed; I called, set an appointment for check up. They told me that my hybrid had to be replaced. Thank God I happened to meet with that representative named Miya, I guess, who took a very good care of me through out the process. She kept me posted until they fixed my car for no charge!!!!!. Now I am happy with my car, and I appreciate the great customer service skills she has. If y'all happen to go there for any problem, I recommend you contact her also, she'll take a very good care of you! Henrisch Ndanga More

Great Experience at Russel I was looking for a new car lease and a good friend of mine recommended Charles Wicks at Russel Toyota. I'm so happy that I took her suggestion, becau I was looking for a new car lease and a good friend of mine recommended Charles Wicks at Russel Toyota. I'm so happy that I took her suggestion, because working with him was a great experience. Charles helped me get into a new Toyota Camry and was there for me every step of the way. He helped make what could be a stressful process very easy. I am very pleased with my new Camry and would work with Charles and Russel Toyota again in the future. More

Good First-Time Car Buying Experience This was my first time buying a car from a dealership so I expected to get fleeced, but it never happened. Of course, if the engine drops out of my c This was my first time buying a car from a dealership so I expected to get fleeced, but it never happened. Of course, if the engine drops out of my car I will revise this review, but for now I am very happy with my experience at Russel Toyota. Here is my experience: I found a model that I liked online and used the website to set up an appointment. Alona Holland from the dealership contacted me by e-mail to confirm the appointment. When I arrived at the dealership she was the first person to greet me. She was very friendly and professional and appeared to waiting by the door for my arrival. I was pleasantly surprised by the welcome. Next, Alona introduced me to the salesman, Olusegun Adedipe, who goes by the name of Victor. He, too, was friendly and professional, and immediately took me to see the vehicle, which someone had parked right outside the front door in anticipation of my arrival. As I expected from a vehicle that had been previously leased for only 2 years, it was clean and in great physical condition. Since I had already researched the model of the vehicle in detail, I pretty much decided I was going to buy the one at Russel once I determined that it was in good condition and would be sold for the price listed on the internet. But, like I said, this was my first time buying a car from a dealership, so I was a little insecure. After working out a good price for the car (actually slightly lower than the internet price), I told them I was definitely interested, but needed to sleep on it for one night. Of course, they were a little reluctant to let me leave the lot at first. But without giving me too hard of a time they promised to hold the car for a day and didn't demand a deposit or even a signature of any kind in return. For this, I am very grateful. I'm sure their salesmen are under a lot of pressure to make sales without unnecessary delays, but if they hadn't let me work within my comfort zone, I probably would have been embarrassed and felt the need to continue my car buying experience elsewhere. Anyway, the next day when I returned everything went smoothly. The price, the trade-in, the loan rate, and the Certified warranties were all exactly as Victor had quoted to me the first day. I kept expecting someone to throw me curveball, but no one did. The finance manager, Stacey Andreadakis, was great. She was very personable and friendly, and made the contract signing process a breeze. The last finance manager I had dealt with (at a different dealership, two days prior) had lied to me about my credit score, so I was terrified someone would try some kind of trick in order to raise my rate or pad the price of the vehicle, but no one tried any of that nonsense at Russel. Even when I arrived a day after the sale to drop off my trade-in, I was treated well. A salesman (unfortunately, I do not know his name) who happened to be standing in the parking lot offered to take a couple of last photos of me with my old car. Since he did not make a commission off my sale, I was impressed by his excellent customer service. In sum, I got the car I wanted at the price I wanted and can honestly say that every single person I dealt with at Russel was fantastic. More

Bait and Switch and Unprofessional Service Russel Toyota promised me a car at 18 895 and I came into the dealership they tried to sell me a car for 24,000 and would not honor their original dea Russel Toyota promised me a car at 18 895 and I came into the dealership they tried to sell me a car for 24,000 and would not honor their original deal with me made online and via telephone. They also violated my personal financial information by relating to me and others something in my credit file with Toyota corporation that was a dissolved. The salesman \and even the manager of the salesman screamed at me countless times on the telephone and in person. The quality of service at this dealership has gone down. I have bought several vehicles with family members there and it is it has really gone to the dogs More

I had a good experience during my visit Mr. Charles Wicks is a great person, he was helping me a lot during my visit to Russell Toyota. He has an excellent customer service skill and, I am Mr. Charles Wicks is a great person, he was helping me a lot during my visit to Russell Toyota. He has an excellent customer service skill and, I am happy and satisfied in his service. I am recommend him for other people and I am assure them they will satisfy in his friendly approach and his wonderful service. More

A Pleasure to do Business With Really enjoyed doing business with this dealership. The showroom staff was warm and friendly. The salesman I worked with, Charles Wicks, was very know Really enjoyed doing business with this dealership. The showroom staff was warm and friendly. The salesman I worked with, Charles Wicks, was very knowledgeable about the cars I was interested in. Because the cars I wanted to test drive were a little off-lot, it did take a little more time than I liked actually getting to the test drive. But the best experience was the negotiating. And I have never said that about a car purchase before. I gave Charles the exact specs I wanted and what I wanted to pay. Other than some clarifications and standard checks and approvals, the process was virtually painless. Also, since I already own a 2004 Toyota RAV4, I can tell you that their Service Department is the best! Shout out to JR - he's the man! This is the best dealership I have ever worked with. Check them out. More