Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Heritage Toyota Catonsville
Baltimore, MD
1,594 Reviews
Offering Maryland drivers an extensive selection of new and pre-owned vehicles for sale, Heritage Chrysler Dodge Jeep RAM Parkville is excited to assist you with your vehicle search. With exclusive trade-in incentives, an onsite service center and convenient online purchase options, we’re committed to making your ownership experience exceptional. If you can’t find what you’re looking for in our inventory, please reach out and we’ll be happy to find it for you!
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 5:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday Closed
Saturday 7:30 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday Closed
Saturday 7:30 AM - 3:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,594 reviews
September 30, 2015
Great Service David Day was AWESOME!!!! This was my first time buying a Toyota and he made the whole experience easy and I am recommending everyone I know! David Day was AWESOME!!!! This was my first time buying a Toyota and he made the whole experience easy and I am recommending everyone I know! More
by Lyn
Employees Worked With
September 29, 2015
Long Time Customer I bought my first Toyota pick up in 1979 from Russel and have come back and bought other vehicles over the years. Russel has always been our Go-To De I bought my first Toyota pick up in 1979 from Russel and have come back and bought other vehicles over the years. Russel has always been our Go-To Dealer. Dave Day makes it easy to be a customer. More
by Wayne
Employees Worked With
September 28, 2015
Great! Good Overall Experience! Sales and customer service were great. The car didn't come with both keys or the manual but true to their word, they ordere Good Overall Experience! Sales and customer service were great. The car didn't come with both keys or the manual but true to their word, they ordered both and sent them to me. Would recommend. More
by Jim1234
Employees Worked With
Bong Lee
September 24, 2015
GREAT SERVICE! I took my vehicle to Russel Toyota not to long ago. I was greeted by a gentleman promptly and professionally. From there Brandon Chestnutt (my service I took my vehicle to Russel Toyota not to long ago. I was greeted by a gentleman promptly and professionally. From there Brandon Chestnutt (my service advisor ), took GREAT care of me! More
by SACAR2
Employees Worked With
Brandon Chestnutt
September 22, 2015
James is the man I received the best service ever from mr. Akinola. I would highly recommend him to everyone. He is a wonderful salesman. Again he is the greatest. I received the best service ever from mr. Akinola. I would highly recommend him to everyone. He is a wonderful salesman. Again he is the greatest. More
by sally
Employees Worked With
September 22, 2015
Amazing James Akinola I was referred to Mr. Akinola by my coworker. Right from the time I spoke to him over the phone, till the whole deal was done, Mr. Akinola and his cre I was referred to Mr. Akinola by my coworker. Right from the time I spoke to him over the phone, till the whole deal was done, Mr. Akinola and his crew at Russel Toyota were very honest with me. As a female, I was never taken advantage of. They informed me of the steps and worked with the bank to make sure I got approved. I will surely do business with Mr. Akinola again. He is a great guy. More
by Taylor
September 22, 2015
Sold....4X's over I have purchased 4 vehicles from Russel mainly due to David Day. He's straight forward and understands what it takes to make a buyer happy. I have con I have purchased 4 vehicles from Russel mainly due to David Day. He's straight forward and understands what it takes to make a buyer happy. I have confidence that Dave will look out for me before, during, and after the deal is made. More
by Umpire Peg
Employees Worked With
September 21, 2015
Great experience We saw a vehicle online. Called Lisa Shannon. By the time we drove to the dealership, she had the car prepped for our inspection and our paperwork r We saw a vehicle online. Called Lisa Shannon. By the time we drove to the dealership, she had the car prepped for our inspection and our paperwork ready. It was a pleasant, stress free experience, More
by BK&TB
Employees Worked With
Lisa Shannon, Bong Lee
September 21, 2015
I walked away with a new car I have had the most horrific experiences trying to purchase a car until I walked in Russel Toyota I was greeted by Mr James Akinola he was very profes I have had the most horrific experiences trying to purchase a car until I walked in Russel Toyota I was greeted by Mr James Akinola he was very professional very attentive he explain everything thing step by step he kept his promise he said we will get it done I was a nervous wreck but he kept me calm I felt like I've known him for years so if your looking to purchase a new car.. just for you James Akinola is your guy I'm forever greatful I HAVE A NEW CAR JAMES AKINOLA IS AWESOME More
by MsCamry2015
Employees Worked With
September 21, 2015
Bought a used car I worked with James Akinola to purchase a 2013 used Toyota Prius. He was very professional and made everything happen quickly and smoothly. I was ve I worked with James Akinola to purchase a 2013 used Toyota Prius. He was very professional and made everything happen quickly and smoothly. I was very pleased with his help. More
by RandyJones
Employees Worked With
