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Heritage Toyota Catonsville

Baltimore, MD

4.5
1,605 Reviews
Offering Maryland drivers an extensive selection of new and pre-owned vehicles for sale, Heritage Chrysler Dodge Jeep RAM Parkville is excited to assist you with your vehicle search. With exclusive trade-in incentives, an onsite service center and convenient online purchase options, we’re committed to making your ownership experience exceptional. If you can’t find what you’re looking for in our inventory, please reach out and we’ll be happy to find it for you!
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6324 Baltimore National Pike

Baltimore, MD

21228

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Showing 1,605 reviews

November 29, 2015

Excellent service, very helpful, & good advice. Excellent service. Mr. James Akinola & Ms. Donna Mosley were very helpful and provided all information we needed. More than that they were so kind and More

by nour
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Akinola
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Donna Mosley
Nov 30, 2015 -

Heritage Toyota Catonsville responded

Good afternoon nour, thank you for taking some time to share your experience with us. Russel Toyota Scion strives to provide customers with the highest level of customer satisfaction and we are pleased to hear that your experience was a memorable one. Please do not hesitate to call or stop in with any question or service needs, we would love to help.

November 29, 2015

Very thorough and helpful James Akinola made deligent efforts in insuring the he could work with me in getting my payments to fit within my budget. My only complaint was waiti More

by llwoods667
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Akinola
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 02, 2015 -

Heritage Toyota Catonsville responded

Thank you llwoods667 for taking some time to review Russel Toyota Scion, We appreciate your feedback and will be sure to use them to establish better and more consistent customer service. We encourage you to stop in or call with any of your automotive needs, we would love to assist you. Thank you again llwoods667 and have a great day.

November 23, 2015

Satisfied Customer Overall a good experience. There was some slight miscommunication and the wait was a little long, but both Kevin and Carl made sure I was able to lea More

by laidback78
Recommend Dealer
Yes
Employees Worked With
Kevin Deford, Carl Goode
Nov 25, 2015 -

Heritage Toyota Catonsville responded

Thank you laidback78 for taking the time to review our dealership. Russel Toyota Scion apologizes for any miscommunication, but we are glad that Kevin, Carl, and the team were able to get you in your car and on your way. We encourage you to stay in-touch so we may assist you with any of your future automotive needs. Thank you again for your review and have a great day.

November 17, 2015

The most dishonest and untrustworthy dealership Stay away from Russel Toyota. It is the most dishonest and untrustworthy dealership and I will outline the issues we had. Before going to the Russel More

by paul15
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Dave Gruner, Stacey Andreadakis, Kal Lester
Nov 18, 2015 -

Heritage Toyota Catonsville responded

Paul, Thank you for your feedback about Russel Toyota Scion. We apologize you had an unpleasant experience in our Sales Department. However, we went over the financing details in-depth and both parties were in agreement; all amounts were clearly identified on the contract and purchase order. We are sincerely sorry if a miscommunication occurred during the financing process; we tried to be as clear and transparent as possible. We've made several attempts to contact you, as we would be happy to sit with you and examine the quote and purchase agreement. Please contact our General Manager, David Gruner, at dgruner@mileone.com or (443) 341-8619 at your earliest convenience so we can answer any additional questions. Thank you for your time and consideration. We hope to speak with you soon.

November 13, 2015

HIGHLY RECOMMEND Kudos to Lisa Shannon and Donna Mosley !!! These two ladies are awesome. THANK YOU for my 2015 CAMRY XSE ;-).. I am grateful and humbled for all of yo More

by BMOREHOUSE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lisa Shannon, Donna Mosley
Nov 16, 2015 -

Heritage Toyota Catonsville responded

Thank you for your heartfelt response BMOREHOUSE. We appreciate your business and strive to maintain a high standard of customer satisfaction. We are pleased to hear that Lisa and Donna lead you to your new 2015 Toyota Camry XSE, and we will certainly share your feedback with them. Please do not hesitate to call or pop back in to see us at Russel Toyota Scion. Thank you again BMOREHOUSE and have a great day!

November 09, 2015

Tundra pro black I must say that Russell Toyota and chris day have been great to me both times!! 2007 Tacoma trd and a 2015 tundra pro. Meet with Chris after talking t More

by Tundra2015
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Chris Day
Nov 10, 2015 -

Heritage Toyota Catonsville responded

Thank you Tundra2015 for the extremely positive feedback! We are happy to hear that Chris, Calvin, and the team were able to assist you in during your purchasing experience and we will be sure to share your feedback with them. Please do not hesitate to stop by with your new 2015, Toyota Tundra, for a regular checkup! Thanks so much, Russel Toyota Scion.

October 23, 2015

They are top quality My friend recommended this dealership, and upon her recommendation I called them and made an appointment. It was a well ran establishment and I was tr More

by Mountain survival
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Dave Gruner, Bong Lee
Oct 26, 2015 -

Heritage Toyota Catonsville responded

Mountain survival, thank you for your complimentary feedback of Russel Toyota Scion. We genuinely appreciate your business and thorough review. Please remember that should you be in search of a new vehicle in the future, or require any regular vehicle maintenance, we would love to welcome you back for another visit. Thanks again for taking the time to review us!

October 16, 2015

it was absolutely fabulous and i was a first time buyer My salesman name was Mr. James Akinola and he sat with me and worked with me to pick a car i could afford. And i left a happy first time buyer. He was More

by Briana
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Stacey Andreadakis, Meya Stamper
Oct 20, 2015 -

Heritage Toyota Catonsville responded

Hi Briana! Thank you for your extremely positive review. We are very happy to hear that James Akinola was a great assistance during your purchasing experience and that he was able to lead you to your new vehicle. We will certainly share your feedback with him! If you should need any future maintenance services performed, please don't hesitate to contact us. Thanks so much, Russel Volkswagen.

October 11, 2015

Extremely welcoming & friendly! Thank you Brad! Found this dealership by researching cars on Edmunds. Was immediately contacted by Brad Jones with an E-quote on a vehicle that we were interested in More

by Austin & Wendy
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brad Jones
Oct 12, 2015 -

Heritage Toyota Catonsville responded

Thank you Austin and Wendy for taking the time to share your positive experience with us. We were very glad to assist you in your purchasing experience and hope you and your son enjoy your new car. We will certainly share your feedback with Brad and the rest of the team here at Russel Toyota and Scion. Please do not hesitate to drop in for any of your service or maintenance needs. Thank you and have a great day.

October 03, 2015

Friendly and Fast James Akinola and Donna Mosley were the most professional and friendly people I have ever dealt with when purchasing a vehicle. This is my third Toyot More

by Mccrea 6of7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Donna Mosley
Oct 05, 2015 -

Heritage Toyota Catonsville responded

Thank you for your thoughtful response Mccrea 6of7. We appreciate your business and strive to maintain a high standard of customer satisfaction. We are pleased to hear that James and Donna lead you to your new Toyota, and we will certainly share your feedback with them. Please do not hesitate to call or pop back in to see us at Russel Toyota Scion. Thank you again Mccrea 6of7. and have a great day!

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