Heritage Toyota Catonsville

Best Salesmen Ever!!! David Day is extremely helpful and caring, and knowledgeable about cars. There is nothing phoney about David, a true professional. He has always given David Day is extremely helpful and caring, and knowledgeable about cars. There is nothing phoney about David, a true professional. He has always given me great prices, wonderful advice and has kept my vehicles running well. I will continue to recommend my family and friends to him. More

Bait and Switch? I have been searching for a Certified Pre-Owned RAV4 for my daughter for months. I have had my Toyotas serviced by Russel since 1999 (Sienna van and n I have been searching for a Certified Pre-Owned RAV4 for my daughter for months. I have had my Toyotas serviced by Russel since 1999 (Sienna van and now a Highlander). Recently, I saw two ads on Russel's website advertising used Black RAV4's for a price that I was willing to pay, and because I am familiar with Russel I clicked on the "Schedule a Test Drive" button for both cars, and requested to test drive them on Sunday, March 1. Right after I connected online, I started getting calls from the dealership and I received an email (likely an automatic response) from the General Manager, Chris Lark. Sunday, March 1 was not conducive to a test drive as we had snow and ice, so I did not go to test drive them that day. The next day, Monday, March 2, I spoke to a salesperson and told him I was still interested, but preferred a different color than the black color of both of the cars on the website, and he said he would look to see what else they had. I then went online the next day, and BOTH of the black RAV 4's I had seen just a few days prior were listed as SOLD. I have a hard time believing that both vehicles were sold, especially since the salesperson did not tell me, when I spoke to him on the phone, that they were sold. I believe this was a bait and switch and I am prepared to report this to the Maryland Office of Consumer Affairs. Also, if I do not get a satisfactory explanation from the General Manager, I will take my service business elsewhere. More

Excellent service from David Day I can understand why David Day is the top salesman. He knows his product inside out. He also gives great advice on vehicle maintenance, wear and tear, I can understand why David Day is the top salesman. He knows his product inside out. He also gives great advice on vehicle maintenance, wear and tear, and a reasonable price. I have referred my family and friends to David when purchasing or leasing a Toyota Vehicle. More

Cannot get any better! Absolute professionals. It was my first time purchase, and they took great care of me. No hidden fees (many discounts actually!), great clarity, and k Absolute professionals. It was my first time purchase, and they took great care of me. No hidden fees (many discounts actually!), great clarity, and kind services. You get what you see. More

Bad Experience Went in looking for a Highlander, and found one (I thought) and while negotiating the price they told me someone else bought the car. I found out the Went in looking for a Highlander, and found one (I thought) and while negotiating the price they told me someone else bought the car. I found out the car had a deposit on it and the customer came and picked their car up. Needless to say I left. Would not consider buying from this dealer, went to R & H Toyota they were a lot better. More

James Did It Again Bought my last from James Akinola when he was at a different dealership. Called him when my car had a problem. Again, he did his Majic and got me into Bought my last from James Akinola when he was at a different dealership. Called him when my car had a problem. Again, he did his Majic and got me into a new car. The dealership was awesome. They even feed me. More

I hate car shopping, but Mr. Parnell treated me with respect I bought my Rav4 a few months ago after shopping multiple dealerships for several weeks. Calvin Parnell really listened to what I wanted, didn't push I bought my Rav4 a few months ago after shopping multiple dealerships for several weeks. Calvin Parnell really listened to what I wanted, didn't push me, and treated me with respect throughout. I had a few issues with the dealership when it came time to finalize the deal/purchase price, but Mr. Parnell was consistently professional and stuck with me through the process until I was fully satisfied. I would be happy to recommend working with Mr. Parnell. More

Great job - as usual We have worked with David Day for the last 20 years and have always found him to be responsive to our needs. It is a pleasure working with him even th We have worked with David Day for the last 20 years and have always found him to be responsive to our needs. It is a pleasure working with him even though we live many miles away in Virginia. More

Found an impossible car with a great deal! My husband and I wanted to find a hybrid camry, not only were they able to track one down for us but we were happy with the end deal and got our payme My husband and I wanted to find a hybrid camry, not only were they able to track one down for us but we were happy with the end deal and got our payment right where we wanted it. Rob, the sales manager, was amazing with his communication during the whole process despite a bumpy start. We would purchase from Russel again as well as recommend them to family and friends. More