Heritage Toyota Catonsville

Awesome Job Fast Service!!! Customer Friendly! Would recommend! I am not a fan of the 25 word minimum. I love my Toyota, and the Service Reps were great, but Fast Service!!! Customer Friendly! Would recommend! I am not a fan of the 25 word minimum. I love my Toyota, and the Service Reps were great, but requiring the patrons to spend too much time on your survey almost ensures that only the people who have had issues will respond. More

April 24, 2014 Car Purchase Experience We leased a new Toyota Camry XLE. We love the Camry and the Creme Brulee color. The exact car we wanted was on the lot and ready to go. The process We leased a new Toyota Camry XLE. We love the Camry and the Creme Brulee color. The exact car we wanted was on the lot and ready to go. The process was easy, friendly and fast. We are returning clients of David Day and have purchased all our Toyota cars from him for over a decade. He knows the business and is efficient in lining things up for an effortless and smooth purchasing experience. More

10,000 mi. checkup I had several specific questions regarding my "plug-in" Prius and all were answered to my satisfaction. A health check was performed which I apprecia I had several specific questions regarding my "plug-in" Prius and all were answered to my satisfaction. A health check was performed which I appreciated as well. When driving home, the car had a "new car" feel! More

No Service Appointment & Stellar Customer Service I have enrolled in the online service page. However when I recently drove into the Russel Toyota Service Area I was greeted and welcomed. I apprecia I have enrolled in the online service page. However when I recently drove into the Russel Toyota Service Area I was greeted and welcomed. I appreciate Toyota Service to maintain my vehicle. Most importantly, I look forward to the nice/clean waiting area and the separated children play area. More

Camry Friendly people- prompt service. All the new features of my car were explained (I am terrible with technology). Staff were patient and answered all of Friendly people- prompt service. All the new features of my car were explained (I am terrible with technology). Staff were patient and answered all of my questions. More

45,000 Mile Service Robin is great! She explained to me what service I needed and handled any concerns I had. Robin is always kind, friendly and a very dedicated employe Robin is great! She explained to me what service I needed and handled any concerns I had. Robin is always kind, friendly and a very dedicated employee!! I will be back next month to take advantage of the May tire special :) More

First Time Buyer I chose Russel Toyota because they offered the lowest price on the vehicle I was searching for. Overall my experience was good. They worked with me on I chose Russel Toyota because they offered the lowest price on the vehicle I was searching for. Overall my experience was good. They worked with me on lowering the negotiable charges (processing) and even matched another MD dealers freight charge as it was slightly less than Russel's. The whole process once the bottom dollar was agreed upon only took about 90 minutes. However I did go into purchase a car on a rainy Friday evening. More

Satisfied Lifelong Customer This is the 8th new vehicle that I have purchased not only from this dealership, but specifically from Dave Day. Do I really need to say more ?? An This is the 8th new vehicle that I have purchased not only from this dealership, but specifically from Dave Day. Do I really need to say more ?? Anybody can see a car ... the true measure of what constitutes a quality dealership is the customer service not only during, but after the sale, and in regard to that, I've never been disappointed. Everyone there is obviously committed to the success and integrity of the facility, and I applaud the entire Russell organization for having achieved this very difficult milestone. Go there. You won't be disappointed. More

Purchase of a new Camry I think I got the car I wanted at a fair price. This is my third Camry, and I have had very good performance and enjoyed them all. I think I got the car I wanted at a fair price. This is my third Camry, and I have had very good performance and enjoyed them all. More

Buying New Tundra Dealing with Eric Hammer was a pleasure. I was glad I dealt with Eric, especially after learning that he was ex-military and stationed overseas. Oth Dealing with Eric Hammer was a pleasure. I was glad I dealt with Eric, especially after learning that he was ex-military and stationed overseas. Others that I dealt with were very personable. I haven't picked up my new truck since it is being prepped so I hope/expect to receive it in excellent shape. More