Heritage Toyota Catonsville

Followed my brother to this wonderful man. Despite our language differences, he took great care of us and we are happy. Thanks Mr. Aki Nola Despite our language differences, he took great care of us and we are happy. Thanks Mr. Aki Nola More

Another memorable experience with this man right here. He is very patient and trustworthy. I visited 4 different dealerships, I saw the huge difference. He took his time to listen to my wants and need. He He is very patient and trustworthy. I visited 4 different dealerships, I saw the huge difference. He took his time to listen to my wants and need. He is exceptional. More

Coren is very professional. Took us right to his office to look at inventory for the car we were interested in. We test drove the RAV 4 Hybrid which is a very solid car. The Took us right to his office to look at inventory for the car we were interested in. We test drove the RAV 4 Hybrid which is a very solid car. The 2025’ did not come in a color I was looking for. Had my heart set on a bright blue or cherry red. Ultimately did not purchase for that reason. Would recommend Coren as he was very helpful and informative. We even received a follow up phone call. More

It was a pleasure working with Mike Britton today, July 1st. He was very informative and helpful. 1st. He was very informative and helpful. More

Great experience! Very satisfied with our salesman and car purchase. Would highly recommend to anyone. Very satisfied with our salesman and car purchase. Would highly recommend to anyone. More

Amazing people and amazing customer service. Calvin and Muhammad took care of me and my dad, and we had an amazing experience buying a brand new 2025 toyota camry se from them. Calvin and Muhammad took care of me and my dad, and we had an amazing experience buying a brand new 2025 toyota camry se from them. More

Dealership messed up an order, which was upsetting, but Mr. Parnell found exactly the car I wanted at the agreed price within 24 hours of learning of the problem. Unlike another dealership that seemed so Mr. Parnell found exactly the car I wanted at the agreed price within 24 hours of learning of the problem. Unlike another dealership that seemed so anxious to “help” me by selling me something on their lot that they didn’t listen to what I wanted, this one was willing to listen and tried there times to find what I said I wanted. First time deal with another dealer fell through, then the order mix-up, then success. (I had determined what I wanted via the build-a-car feature on Toyota’s website, which I liked because I could work things out without sales people’s influence.) More

Mike did not respond to my 4 emails and 3 voicemails. still no return call after speaking with his colleagues twice said they would give him the message. Needs to learn communications. After 4 weeks of still no return call after speaking with his colleagues twice said they would give him the message. Needs to learn communications. After 4 weeks of attempting to reach him still nothing. More

I went in to look at a Hyundai Kona that I saw on their website. I found people walking around the parking lot that looked like sales people. I was not greeted at all. I had to go inside and look for someo website. I found people walking around the parking lot that looked like sales people. I was not greeted at all. I had to go inside and look for someone. Inside the building I found a group of sales people talking amongst themselves. I felt invisible. Finally someone approached me and directed me to a sales professional, Larry. He was very helpful and answered all of my questions. I had a nice conversation and great test drive with him. When we arrived back at the dealership, I asked how much the car would cost. Simple question, I had to wait for 30 minutes before the sales manager came. I found out that the advertised price on the website was after a federal tax credit.(if you qualify). You were still responsible for that amount. That’s misleading. I had the sales manager appraise my car, he came back to me with, “I’m going to need at least $2000 down,” He didn’t fill out the form to include what he was offering for my car, what tax and processing fees would be or what the out the door price would be. I asked him for this information, and just as I suspected he undervalued my trade by at least $2000. If you like to play games, go see this guy, but I prefer a dealer that is honest and up front with me from the beginning of the transaction. I do not recommend this dealer. I wonder what else he was hiding from me? More