Heritage Toyota Catonsville
Baltimore, MD
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday Closed
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday Closed
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday Closed
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
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Heritage is a pleasure to do business and very accommodating. Dealership is clean, comfortable and professional. accommodating. Dealership is clean, comfortable and professional. More
The service center here is absolute trash. My wife has gotten service plans snuck onto her bill for oil changes twice in the last year. This never happens when I go to pay. I went in this even My wife has gotten service plans snuck onto her bill for oil changes twice in the last year. This never happens when I go to pay. I went in this evening to cancel it the same day and now I have to chase down Toyota Financial Services to fix them ripping us off. We've put up with them being awful for the last several years since they are near our house but I'd rather drive literally anywhere than set foot in this business ever again. We bought a Rav4 from here as well and that experience wasn't good either with them quoting us a lower rate than our credit union and then baiting and switching the rate wasting hours of our time. Shame on us for continuing to go here out of convenience. It won't happen ever again. More
Trey Lewis did a great job! He knows a lot about different cars. He is courteous, respectful and works hard making the buyers experience as pleasant as possible. We decided on He knows a lot about different cars. He is courteous, respectful and works hard making the buyers experience as pleasant as possible. We decided on a whim to look at a Jeep at 4pm Saturday Dec 30th for my daughter. Well, by closing we decided on a completely different car. He didn't rush us and was very patient as we worked through process. As we were finishing the deal, I went out to my personal car, at which time I found Trey Lewis parked my new car next to my old one, cleaning the rear window trying to remove the glue from the sticker. WOW! More
I usually like to get my car serviced at this dealership since I thought it was reputable with decent people. Until today and I will never service it at this horrible dealership. I called and scheduled an a since I thought it was reputable with decent people. Until today and I will never service it at this horrible dealership. I called and scheduled an appointment for service with a service person and showed up to dealership only to be told I wasn't scheduled for appointment since I didn't receive a confirmation code.. as if this was my fault. Apparently their service people are pretty incompetent and don't know how to appropriately scheduled a service appointment, pathetic excuse for a service department. They record their phone calls and after I called and told them to access the phone call with proof from the date I scheduled the appointment, they tell me "manager has to access the phone call and we will give you a call." Will never service my car at this dealership again. Was in the market for possibly buying another Toyota and strongly considered this location but not after this display of incompetence. Will take my business elsewhere. Typical display of lying car dealerships. More
The dude took good care of me. It was pleasure doing business with Mr. Akinola It was pleasure doing business with Mr. Akinola More
James Akinola always delivers. A true professional in all my dealings with him. He comes highly recommended A true professional in all my dealings with him. He comes highly recommended More
The team at Heritage Toyota was 5-star. They provided great service from the moment we walked in the door, until we drove off the lot in our new van. They provided great service from the moment we walked in the door, until we drove off the lot in our new van. More
A professional in the craft. Never makes me feel out of way. Best car buying experience ever. Never makes me feel out of way. Best car buying experience ever. More