Heritage Toyota Catonsville

I had a good experience during my visit Mr. Charles Wicks is a great person, he was helping me a lot during my visit to Russell Toyota. He has an excellent customer service skill and, I am Mr. Charles Wicks is a great person, he was helping me a lot during my visit to Russell Toyota. He has an excellent customer service skill and, I am happy and satisfied in his service. I am recommend him for other people and I am assure them they will satisfy in his friendly approach and his wonderful service. More

A Pleasure to do Business With Really enjoyed doing business with this dealership. The showroom staff was warm and friendly. The salesman I worked with, Charles Wicks, was very know Really enjoyed doing business with this dealership. The showroom staff was warm and friendly. The salesman I worked with, Charles Wicks, was very knowledgeable about the cars I was interested in. Because the cars I wanted to test drive were a little off-lot, it did take a little more time than I liked actually getting to the test drive. But the best experience was the negotiating. And I have never said that about a car purchase before. I gave Charles the exact specs I wanted and what I wanted to pay. Other than some clarifications and standard checks and approvals, the process was virtually painless. Also, since I already own a 2004 Toyota RAV4, I can tell you that their Service Department is the best! Shout out to JR - he's the man! This is the best dealership I have ever worked with. Check them out. More

Bad Service This review is for the SERVICE DEPARTMENT. I have been here twice and terribly disappointed both times. Worst service experience so far from Toyota. T This review is for the SERVICE DEPARTMENT. I have been here twice and terribly disappointed both times. Worst service experience so far from Toyota. They may give you nice ambient waiting area but rip off customers by promising the things they never do. It took them 4 hours to change oil after promising me to get it done in 1.5 hours. Promised me to top off Coolant fluid but never addressed it. Even after sending email to the Service Director, Ron Filling there was no response. I will not be returning to this dealer. Worst service experience. Update: Though I got response bit later than expected. I will completely satisfied by the emails and service this time from Ron Filling and specially from Karen Farina. I wish I got the same service the first time I have been there. There are only few who looks forward to serving a customer after 5:30 PM. Thanks to Karen, I'm relieved now. More

I Love Russel My most recent experience was one of the best that I have encounter  when having my car serviced.  My service advisor, Meya Stamper was thorough in he My most recent experience was one of the best that I have encounter  when having my car serviced.  My service advisor, Meya Stamper was thorough in her helping me to understand the reason for the recall on my car as well as what I should expect with my milestone service for the day.   She arranged for me to couple my recall  visit with  my 10,000 mile service. After, I explained my obligations for the day, she arranged a loaner for me.  That's when I met the very warm and personable rental agent Sheri Melton.  Sheri also very thorough in explaining the policies for using the loaner service at Russel. My entire day was productive  because Russel accommodated my needs while servicing my car.   That's why I Love Russel!  I have no trepidation about my next service, for I believe through this experience that Russel will take care of my automotive needs.   Charles & Janice Green More

Friendly In my previous review I for got to rate Friendliness, an error on my part. Dealer Dion Dalmida, was very friendly, courteous, and respectful. Thanks In my previous review I for got to rate Friendliness, an error on my part. Dealer Dion Dalmida, was very friendly, courteous, and respectful. Thanks again to Deon! More

awesome Thanks to Lisa. She did a great job of make me smile .I have been so depressed because I can get what I want she went all way to get me exactly want I Thanks to Lisa. She did a great job of make me smile .I have been so depressed because I can get what I want she went all way to get me exactly want I wanted. Good job. More

Great Store I was in the market for a new SUV. I went to many dealers and drove many brands. Russel Toyota in Catonsville was the last place I went to and I am m I was in the market for a new SUV. I went to many dealers and drove many brands. Russel Toyota in Catonsville was the last place I went to and I am more than happy I did. Buying a new car can be a very tiresome and stress full experience. Not at this dealership. I had an outstanding experience dealing with everyone at this dealership. This was one of the best !!!! The staff at Russel are some of the nicest people and it was awesome dealing with. I love the RAV 4 it is a quality vehicle and a great ride. Special thanks to my Sales Consultant Deon Dalmida he did an outstanding job and walked the extra mile to make sure my experience was a good one. Special thanks to Robert Banks the Sales Manager, excellent manners and he know some good stories to tell. Overall the best experience I ever had with a car dealer. More

Buying a car was made much easier! My salesman was Larry Boulden, who made sure that he knew exactly what I was looking for. I started out looking for and pricing new vehicles, but quic My salesman was Larry Boulden, who made sure that he knew exactly what I was looking for. I started out looking for and pricing new vehicles, but quickly became aware that they weren't exactly what I needed or could afford. Larry had just the answer and I ended up deciding on a pre-owned Acura RDX, which fit my current needs to a T. Because Larry knew what I wanted he notified me immediately when this vehicle became available. Had I waited another day, I would have missed out. In my opinion, Larry is truly an asset to this dealership. He is forthright and honest about pricing and doesn't try to "pull the wool over your eyes". That's important to a woman who goes car shopping. I had full faith and trust in him because he didn't steer my wrong when he sold me my last vehicle 12 years ago! My reason for 4 out of 5 stars is because the dealership took longer than I anticipated and what was promised (more than 2 weeks)to make the necessary arrangements for me to get a 2nd key fob made when the one returned with the vehicle could not be located. Other than that, the sale went smoothly and I would buy another vehicle from Larry Bouldin. More

Meya, Assitant Service Manager = FABULOUS / RESPONSIVE I met Meya about 8 months ago after purchasing a 2013 Certified Pre-owned Toyota 4-Runner from Russell Toyota. The vehicle had just around 11K miles I met Meya about 8 months ago after purchasing a 2013 Certified Pre-owned Toyota 4-Runner from Russell Toyota. The vehicle had just around 11K miles on it, so as you can imagine, the service needs that I have experienced on it was pretty much related to normal wear. However, recently I have had some electrical issues that Meya has been on non-stop like it was her only task. She is hands down one of the most responsive and knowledgeable service advisers that I have ever had the pleasure of dealing with in my many years owning a multitude of vehicles. The issues were resolved by getting new OEM parts for my USB/AUX ports, all of which was covered- labor & parts, through my VSA. She handled everything. However, what really impressed me was just an event that occurred within the last 36 hours. I unfortunately had a tire blowout yesterday in which I was on my way to daycare with my two toddlers. In between coordinating the tow with Triple AAA, I had contacted Meya to let her know that my service appt. for the following day needed to be bumped up to today.....due to the recent tire blowout. I didn't expect her to drop everything and get me in for the tire blow-out and the already-scheduled work initially, rather that I was coming with a flatbed truck carrying my vehicle and that she could take her time......just put me in a loaner!!! Well the fact of the matter was that she knew my crazy day's schedule and the fact that I was in a boot for a foot injury and needing to make a doctor's appointment downtown by a certain time, but she had no loaners whatsoever. Anyway, after she and I discussed briefly......she did NOT hesitate as she quickly executed her resources to get me in a rental. Myself, being in a sales environment working with an entire team that I manage, I too realize, value, and understand the importance of exceptional customer service. She exemplifies this.........CLASS ACT all the way!! Frank G Columbia, MD Customer of Russel More

Going above and beyond We took our RAV4 in for break service the other day. Robin did a great job as always and she really is great to work with. A few things she did on t We took our RAV4 in for break service the other day. Robin did a great job as always and she really is great to work with. A few things she did on this visit that we really appreciated were that first, she did have the car ready right on time - so we did not have to wait or postpone our other plans. Second, she honored a competitors special price which was awesome! And last, before I left I noticed that the coolant had not been topped off, so Robin took the car back in and had it taken care of immediately. Robin goes above and beyond to provide great service! More