Heritage Toyota Catonsville

Excellent Customer Service I love this dealership. I've never thought buying a car was so easy. My Cars Salesman, Mr. James Akinola was very easy to work with very professional I love this dealership. I've never thought buying a car was so easy. My Cars Salesman, Mr. James Akinola was very easy to work with very professional and keeps you entertained with laughter while you are working with him. He gave me good advice and was very knowledgeable about the car I purchased. My Finance person was Ms. Donna Mosley who was nice and also fast and knowledgeable about the paperwork, and worked to keep my monthly payments within my budget. If you want a new car I would suggest you see Mr. James Akinola at Russel Toyota in Catonsville. He's the Best! More

Patient Professional, patient, thorough, friendly, helpful. They made me feel comfortable during my time with them. Also worked with my bank to confirm financ Professional, patient, thorough, friendly, helpful. They made me feel comfortable during my time with them. Also worked with my bank to confirm financing so that I didn't have to go back and forth between the dealership and the bank. More

Excellent service, very helpful, & good advice. Excellent service. Mr. James Akinola & Ms. Donna Mosley were very helpful and provided all information we needed. More than that they were so kind and Excellent service. Mr. James Akinola & Ms. Donna Mosley were very helpful and provided all information we needed. More than that they were so kind and friendly. We went out with a car deal tha we are very happy with. More

Very thorough and helpful James Akinola made deligent efforts in insuring the he could work with me in getting my payments to fit within my budget. My only complaint was waiti James Akinola made deligent efforts in insuring the he could work with me in getting my payments to fit within my budget. My only complaint was waiting too long to complete the paperwork. However, overal I would recommend this dealership to family, friends, and or my coworkers. More

Satisfied Customer Overall a good experience. There was some slight miscommunication and the wait was a little long, but both Kevin and Carl made sure I was able to lea Overall a good experience. There was some slight miscommunication and the wait was a little long, but both Kevin and Carl made sure I was able to leave with the car when it was all said and done. Nice guys to work with. Hiram More

The most dishonest and untrustworthy dealership Stay away from Russel Toyota. It is the most dishonest and untrustworthy dealership and I will outline the issues we had. Before going to the Russel Stay away from Russel Toyota. It is the most dishonest and untrustworthy dealership and I will outline the issues we had. Before going to the Russel showroom I already had an offer from the sales person, Kal Lester, with the internet price of $15,608 for a Toyota Corolla LE along with a $250 discount. Quote: “To make it even better, it is getting towards the end of the month and we are offering you an additional $250 off of our Internet price”. When my wife and I got there the things completely changed. Instead of being a $250 discount, he added an extra charge of $750 to the internet price, explaining to us that this was because we financed the car instead of paying for it in cash. We had never heard about this and finally agreed to sign a paper with $18,200, the final price of the vehicle on the road, which included all the extra charges, fees, freight, our Toyota trade allowance of $300 and the sales taxes. The deception didn’t stop here. We went into the finance office where for the first time we heard about the manufacturer’s rebate. The finance lady, Stacey Andreadakis, informed us that in order to qualify for this rebate we have to finance with TD Auto Finance (1.94% interest) instead of with Toyota Financial Services (1.90% interest). Unfortunately, I trusted Stacey and signed the “Sales Contract” without reviewing the numbers. When we got home we realized that we’ve been screwed again; instead of getting the selling price of the vehicle reduced by $750 (the manufacturer’s rebate) to $17,450, it remained the same $18,200 because they increased again the selling price by another $750 and then deducted the same amount as a rebate to prove to us that they already included the manufacturer’s rebate. In fact we didn’t take advantage of any manufacturer’s rebate which was supposed to be granted to us by Toyota Corporate for having been a loyal customer (over the 20 year period we owed 4 Toyota cars). And on top of that we ended up paying also a higher interest. As innocent customers, we tried to reach out for help at the management level. Therefore we left numerous messages and emails for David Gruner, the general manager of this dealership, hoping that he would resolve this issue. To our disappointment, after talking to him we realized that he cares less about customers and more about money and this trick is in fact their typical practice to deceive and rip off customers. They have no respect or consideration for customers. Bottom line: we’ve been deceived 3 times: 1. $750 extra payment according to Kal Lester, because we financed the car instead of paying for it in cash; 2. The $750 rebate was not offered to us; 3. Financing with a higher interest in order to get the manufacturer’s rebate which we never got it. We totally regret that we purchased our car from Russel Toyota. We had a totally unhappy experience with the Sales and Finance people from this dealership. This is the worst experience we've ever had buying a car, which caused us lots of frustrations and unhappiness'. I would warn customers to stay away from this dealership. Russel Toyota is the most dishonest and untrustworthy dealership. Hopefully Toyota Corporate will be more helpful. More