Heritage Toyota Catonsville

Only dealership i will ever buy from After raoming many lots and speaking with 15 different salesmen, I stumbled across Russel Toyota on rt 40. As soon as I stepped one foot in the dealsh After raoming many lots and speaking with 15 different salesmen, I stumbled across Russel Toyota on rt 40. As soon as I stepped one foot in the dealship, I felt comfortable and at ease. The front desk was extermly helpful and friendly. David Day was first to greet me and after a few minutes of conversation I knew I was in the right place. David helped me find exactly what I was looking for and made sure it was in my budget. Within hours I purchased my first brand new vehicle. He made buying this car one of the easiest experiences of my life. I recommend this location and especially David Day to anyone and everyone I come across that is looking for a car. I'am forever grateful for David and Russel Toyota. Because of the awesome customer service and excellent salesmen, I was able to drive off in a safe and reliable car that was brand spanking new and it wasn't going to break my bank account. Plus thanks to a great service plan Every 5 thousand miles, I get to have the pleasure of dealing with Shane in service. He knows exactly what he is doing and makes sure everything I need is taken care of. More

A breath of fresh air After having the most terrible experience trying to buy a car, I found Russel Toyota. I walk in and there were nothing but smiling faces and helpful e After having the most terrible experience trying to buy a car, I found Russel Toyota. I walk in and there were nothing but smiling faces and helpful employees. The most helpful was Tyler Day, he was so informative and really knew what he was talking about. Unlike any other car salesman I have ever met he made me feel like I was actually important and took into account everything that I mentioned. He was phenomenal and extremely professional, I would highly recommend him to any costumer coming in. Overall this was an amazing experience. More

Amazing Experience I had an amazing experience with Mr. James Akinola at Russel Toyota. As a female who has been to 3 different dealerships, Mr. Akinola is an exception. I had an amazing experience with Mr. James Akinola at Russel Toyota. As a female who has been to 3 different dealerships, Mr. Akinola is an exception. He listened to me and that made me comfortable. Everyone that need a vehicle should go see him. He is amazing. More

go see James my Toyota guy Everything was done as promised. James took care of all my concerns and made sure I was taking care of! Was so happy to have everything worked ou Everything was done as promised. James took care of all my concerns and made sure I was taking care of! Was so happy to have everything worked out over email and just came in to purchase my car More

Best car buying experience I every had I purchased a new 2016Runner at Russsel Toyota my sales person was one of the best. He did not waste my time. He had everything ready for me as delive I purchased a new 2016Runner at Russsel Toyota my sales person was one of the best. He did not waste my time. He had everything ready for me as delivered and promised. I did not spend all day waiting to purchase my vehicle. I would definitely buy another car at Russsel Toyota.Everyone was so polite and nice. Special thank you to Donna for doing a wonderful job on my paperwork. I will be recommending this dealership to my friends and family. More

Customer Friendly, No hassle Dealership I visit the Russel Toyota in hopes to purchase a vehicle after I close on my house which will be within the next 30 days. I was greeted by Mr. James A I visit the Russel Toyota in hopes to purchase a vehicle after I close on my house which will be within the next 30 days. I was greeted by Mr. James Akinola. I told Mr. Akinola that I was just looking within the intent to buy at a later date. I was very impress with his kindness and wiliness to show me various types of vehicles. Mr Akinola was very friendly, patient, and very knowledgeable about the Toyota products. The atomosphere was welcoming and I look forward to coming back within the next two weeks to purchase a Camry. More

Customer Experience I recently came in to purchase a new car for myself. When entering I was greeted and welcomed by the staff. I was approached by James Akinola and dire I recently came in to purchase a new car for myself. When entering I was greeted and welcomed by the staff. I was approached by James Akinola and directed to his desk. I have never had a better experience. The process was smooth and he made every step clear. I would not only recommend Russel Toyota to anyone looking for a car but you should speak specifically with James Akinola. He is one of the best in the business and my experience couldn't have been any better. More

Excellent Customer Service My salesperson James Akinola has sold me my last 4 vehicles. He is one of the best that I have worked with thus far. He is always there for me when I My salesperson James Akinola has sold me my last 4 vehicles. He is one of the best that I have worked with thus far. He is always there for me when I have questions about any of my vehicles or about service. His welcoming spirit is the reason that I keep coming back. I mean why not, when your salesperson treats you like family, it makes the experience of purchasing or leasing easy sailing. More

Nothing but Toyota I have bought cars from Russel for over 10 years. We became Toyota people from dealing with Russel. Dave Day has always been there when we needed a I have bought cars from Russel for over 10 years. We became Toyota people from dealing with Russel. Dave Day has always been there when we needed a new car....he also helped us find affordable cars for our children. More

Excellent Service Excellent buying experience with David Day, first class personal service. He was very helpful and informative. We are very happy with our (truck) pu Excellent buying experience with David Day, first class personal service. He was very helpful and informative. We are very happy with our (truck) purchase. We would definitely buy a car from him again. Thanks More