Heritage Toyota Catonsville

My New Highlander - loving it! I couldn't be happier with my new Highlander or with the experience I had with Russel Toyota, in particular with the awesome sales consultant, David D I couldn't be happier with my new Highlander or with the experience I had with Russel Toyota, in particular with the awesome sales consultant, David Day! David is the best and I will definitely recommend him to any of my family, friends or co-workers that are shopping for a vehicle. David goes out of his way to make the experience as seamless as possible and goes above and beyond to make you comfortable with your big decision. The final step was meeting with Bong Lee in Finance and he was the consummate professional while making you feel like family. Russel is a great dealership and I will never shop or have my cars serviced any place else! Cathy Crouse More

Great Dealership, Excellent Sales Russel is a really great dealership to work with. I just bought a 2016 Rav4 (my second purchase from Russel) and I couldn't be happier. Everyone I met Russel is a really great dealership to work with. I just bought a 2016 Rav4 (my second purchase from Russel) and I couldn't be happier. Everyone I met was very nice and extremely professional. Especially Ali Morsy (My Salesperson) He was the best. The Whole experience was utterly stress FREE, I actually enjoyed my time at the dealership. Ali Morsy went over and above the call throughout the entire process to make sure I was satisfied in every way possible. Ali, You'da'man! More

Excellent Service and Customer Satisfaction Love dealing with Russel Toyota, especially David Day. I have purchased 4 cars from him and would refer him to anyone. Their service is exceptional Love dealing with Russel Toyota, especially David Day. I have purchased 4 cars from him and would refer him to anyone. Their service is exceptional and David is a genuine all around great salesman to deal with. More

Used Car This dealership was great and helpful in the purchase of my used vehicle. My sales rep and finance rep helped me through this tough process and made m This dealership was great and helpful in the purchase of my used vehicle. My sales rep and finance rep helped me through this tough process and made my buying experience wonderful. More

Outstanding salesman. Salesman explained all options about buying and leasing a Toyota. James was outstanding. Went over all features in my SUV. I am going to recommend J Salesman explained all options about buying and leasing a Toyota. James was outstanding. Went over all features in my SUV. I am going to recommend James to all my friends. Donna was also outstanding going over all payment options. More

Excellent buying experience with Stas Noskov of Russel Toyota. Starting from quite a few phone calls and email exchanges during the week prior to the purchase, Stas was very knowledgeable, helpf of Russel Toyota. Starting from quite a few phone calls and email exchanges during the week prior to the purchase, Stas was very knowledgeable, helpful, and courteous. He provided all the requested information, including an on-the-road cost estimate, which was excellent. He helped us a lot also choosing the right trim for our family. All of that during the week prior to the purchase. We then came in during the weekend to make the final decision. We wanted a car of specific color which was not in stock. Stas arranged for that vehicle to be delivered from another dealership very quickly. He walked us through the seamless buying process and even went out for a bite with me while we were waiting for the paperwork and for the car to be detailed. He then personally helped me to drive both the new car and my old car back to my house since my family had to go back home earlier. All in all, an absolutely excellent experience with Stas and I would definitely recommend him to all my friends. More

Great service !! Calvin Purnell provided me wit great service. They are good with each service and provided me with the best deal. I'm so happy I came there today ! Calvin Purnell provided me wit great service. They are good with each service and provided me with the best deal. I'm so happy I came there today ! More

Outstanding Customer Service On May 17, 2016, I had service done on my automobile at Russel Toyota Scion and Mr. Jordan Bogle. Assistant Service Manager was very attentive and pro On May 17, 2016, I had service done on my automobile at Russel Toyota Scion and Mr. Jordan Bogle. Assistant Service Manager was very attentive and provided outstanding customer service. I highly recommend their service department. More

I was very impressed with this dealorship. This is the first brand new car that I've ever purchased and I was anxious about the whole process. Calvin was excellent walking me through the proces This is the first brand new car that I've ever purchased and I was anxious about the whole process. Calvin was excellent walking me through the process and took care of everything. He was so professional and wonderful to work with! It was so painless. Would highly recommend this dealership to anyone looking for a vehicle More