Heritage Toyota Catonsville

Customer Service at It's Finest Visited the dealership yesterday(Tuesday, November 8,2016). I requested a quick car wash via the attendant. Her name is Lanette. She greeted me wit Visited the dealership yesterday(Tuesday, November 8,2016). I requested a quick car wash via the attendant. Her name is Lanette. She greeted me with a warm and friendly smile. As we talked she remained engaged in our conversation. Lanette went beyond the standard tasks she performs daily. She catered to each of my needs, requests with a "can do" "no problem,", unselfish attitude. After a long day at work and running errands-it was very nice to know that Heritage Toyota employ such great attendants. More

Thanks, Dave Day and Renee Tyree! I drove 40 minutes to Heritage for a low-mileage 2016 Camry LE I had found on True Car--well worth the drive. Dave Day sold me an even lower mileage C I drove 40 minutes to Heritage for a low-mileage 2016 Camry LE I had found on True Car--well worth the drive. Dave Day sold me an even lower mileage Certified Pre-Owned SE upgrade for an excellent price. He was efficient, pleasant and not pushy. Dave went out of his way to make my first solo buying experience positive. (I'm a widow at 75.) If you're looking for a Toyota, see Dave Day! Finance Manager Renee Tyree sure knew her stuff, too, as she handled all that paperwork. Ann Gray More

Thrilled with Dealership and Sales Rep After driving a Camry for 14 years I decided to get another Camry. I came in planning to get a 2016 and instead I got a 2017 because of the fantastic After driving a Camry for 14 years I decided to get another Camry. I came in planning to get a 2016 and instead I got a 2017 because of the fantastic deal I got. Mr. Avent helped and worked with until I found what I wanted. He answered or found answers to all of my questions. When I had to call him he gave quick response. I am over the top with my new car. More

Corey Snyder- a big thank you! I recently purchased a 2017 Camry from Heritage, along with a glowing review I recently wrote for Tony Martin, our wonderful sales representative..I w I recently purchased a 2017 Camry from Heritage, along with a glowing review I recently wrote for Tony Martin, our wonderful sales representative..I would like to give a huge shout out to Corey Snyder, Heritage's finance manager. after my purchase I became more and more confused when trying to make sense of my financing paperwork with Toyota. I came back, almost in tears to Mr. Martin and he brought out Mr. Snyder to explain and explain, over and over again, what my papers meant and how to understand the loan. Whew! What a relief! I left feeling peaceful and relieved, an all over warm fuzzy feeling about my new car purchase! Thank you Corey! Carol Waters More

Easy and Fair I had a very good experience at this dealership buying a new Toyota 2016 Toyota Prius. I used True Car to get quotations from local dealerships. Thei I had a very good experience at this dealership buying a new Toyota 2016 Toyota Prius. I used True Car to get quotations from local dealerships. Theirs was not the lowest quotation for my Prius 4 Touring model, but they matched the low quote. The also fairly negotiated with me to give me a higher value on the trade in, rather than waiving another fee of the same amount, as I wanted them to do. The salesman, Chris Sherman, was very helpful on the test drive explaining various features of the car and taking a route that I wanted to take. They searched for the color I wanted in the trim I wanted and found it. There was a delay of a few days because the car was at the Port of Baltimore and then was to be taken to a dealership in Tysons Corner, Virginia. Chris Sherman, the salesman, drove all the way to Tysons Corner to pick up the car for me to avoid any further delay in getting the car, for which I was most grateful. Their financing person, Sean Lockear, found extremely low financing for me, even lower than the 1.99 loan I brought to the dealership. Finally, Chris Sherman spent a few minutes a week later explaining how to work a couple of the features I could not figure out. All in all, a very good experience for car buying through a dealership, even for a single woman. Marianne Bechtle More

Absolutely a pleasure Our buying experience last weekend was a pure joy. We did not feel pressured or taken advantage of. We bought the used car we saw on line. The car Our buying experience last weekend was a pure joy. We did not feel pressured or taken advantage of. We bought the used car we saw on line. The car was waiting for us at the front door, we drove it, liked it, bought it. Tony was honest, witty and has a great sense of humor . We Will definitely consider shopping here again when the time comes . More

Genuine, Dedicated and Extraordinary Treatment I recently bought a 2012 Mitsubishi Eclipse from Heritage (Russel) Toyota Scion in Catonsville, MD. I had gone to several dealerships before hand and I recently bought a 2012 Mitsubishi Eclipse from Heritage (Russel) Toyota Scion in Catonsville, MD. I had gone to several dealerships before hand and had the most incredibly difficult and frustrating time with dishonest dealers...but finally coming into Heritage, my salesman Scott Roberts completely ended my search and nightmare. Not only was he right there to answer any questions I had, he didn't push me into buying a car. I felt the whole transaction was trust-worthy and clear. His friendly and knowledgeable assistance made me feel comfortable and allowed me to make the best decisions for myself and not feel pressured. He was honest and made sure I understood how everything worked without any surprises. I definitely recommend talking to Scott when you come to Heritage. He will make the car-buying experience enjoyable, genuine and without regret. Even the finance Dept, Mr. Bong Lee was very pleasant and there to answer all my questions and walk me through my options with complete detail so I could make the best choice for myself. Just recently I came back into Heritage of Catonsville for a part that I believe wasn't even covered through this Toyota Dealer but Scott went out of his way to talk to the Sales Manager (Dan Coy) to get this part ordered for me and Dan did. They didn't have to do this. I'm sure out of any of the previous Dealerships I 've been to, No One would have given me the support, attention and service these guys gave. They really care and are there to sell you a reliable vehicle that you'll be proud to own for years to come. I highly recommend this Dealership and these key people I had the luck of meeting. More

Loving my new car I purchased a 2013 Scion xB from this dealership, and it was in pretty great condition, and I love that it is certified pre-owned. I recently had a co I purchased a 2013 Scion xB from this dealership, and it was in pretty great condition, and I love that it is certified pre-owned. I recently had a concern about my vehicle and it was responded to promptly. The best part was the finance department was able to get me financed when most places turned me down, and got me a interest rate 4% lower than what another dealer had offered. I will be back to purchase me next car here. My only hiccup was getting the bank to call for my entrance interview, but thomas straightened it out for me. More

Simply the Best When I brought my 1998 Camry in for service the second time in three days, I became very frustrated. I was determined that I would not put any more mo When I brought my 1998 Camry in for service the second time in three days, I became very frustrated. I was determined that I would not put any more money into getting my eighteen year old car repaired. Brad Jones was my salesman all those years ago, so I left the service center and spoke with Brad in the sales area. Not only was he courteous, he understood my dilemma. That same day he worked out a fantastic deal for me to purchase a 2016 Camry. Before all this took place, he asked questions about my needs in a car. We drove to the new car lot and I chose my car. It is a little over a month old and I am loving it. Brad called twice just to check on me. He has made it clear that if I have any questions, I should contact him. He explained very intelligently several times, how different parts worked. After all, it has been eighteen years since I bought a new car. Check with him and I guarantee a wonderful buying experience without being too pushy. More