Heritage Toyota Catonsville

Body work Robin Yokum was able to to get the roof molding reattached to my Tacoma. She and the staff had me in and out so it wasn't an all day event. Thanks R Robin Yokum was able to to get the roof molding reattached to my Tacoma. She and the staff had me in and out so it wasn't an all day event. Thanks Robin. More

5 star experience To be very clear, over the last 30 years I have bought many new cars and trucks. I love having a new vehicle but absolutely hate going to a dealershi To be very clear, over the last 30 years I have bought many new cars and trucks. I love having a new vehicle but absolutely hate going to a dealership. My experiences dealing with a car salesmen by and large have been terrible. Over the years my distaste for the entire vehicle buying experience and sales pressure has lead me to doing all of my shopping and negotiations via email. Once I had selected the vehicle I wanted to purchase I contacted via email Heritage Toyota. I was very pleased with the courtesy and professionalism that was shown to me by this dealership as we communicated. I never once felt pressured or rushed. I particularly want to praise my salesmen Ali Morsy who went out of his way to make this a pleasant experience for me. If all dealerships treated customers the way Heritage Toyota treated me, and had sales staff like Ali Morsy the car buy experience would be something that you would look forward too. Do yourself a favor and seek our Ali. More

Very Happy I was very happy with my salesman Larry Bouldin. He went the extra mile. He took the time to make sure we were happy with our purchase I was very happy with my salesman Larry Bouldin. He went the extra mile. He took the time to make sure we were happy with our purchase More

Great Car Buying Experience Ms. Park made buying a my new 4Runner a very smooth and professional transaction. All questions and concerns were answered to my satisfaction and put Ms. Park made buying a my new 4Runner a very smooth and professional transaction. All questions and concerns were answered to my satisfaction and put my mind at ease. More

Ecstatic with our New 2017 Highlander Limited It is with great pleasure that i share my wife and i experience at Heritage Toyota Catonsville. When we first went to buy our first Toyota Highlander It is with great pleasure that i share my wife and i experience at Heritage Toyota Catonsville. When we first went to buy our first Toyota Highlander in 2015. It was then we meet David Day, He treated us with the utmost of respect, he did not try to sell us anything nor was he puchy, did not talk to much. He listened to what we had to say. He had tree different models and colors and put all other sales on hold until we made up our mind. So after one year i had keep on getting something in my tires. So as we was waiting to have my car service. Toyota was offering a 1500 rebate plus other one time deals. So what would you say if you could get out of your old car for a brand new 2016 for just 20 more per month. After driving the 2016 for two months, i just happened to be looking online and was shocked to find that Toyota had redesigned 2017 Highlander, the front grill looks just like a lexus. Also the 2017 adds several safety features. All of these extras plus we went from the XLE to a LIMITED plus Toyota certified platinum vehicle service agreement. For just 40 more then what we were paying. My special thanks goes to my Heritage Toyota, team. David Day- #1 Sales. Bong Lee, leed Finance Officer, extremely nice, patient knows how to get all of what you need, for a price that you can afford. When you pay for a vehicle you need to have a peace of mind that if something goes wrong then you can rest assure that your problems will be taken care of without any hassle. And that person is my Service Representative Mr. Chuck McMurray. More

Continuing Customer Excellence I began coming to Russell in 2012 after buying a Scion at a local dealership. Ryan was the first person to help me when I came in for my first service I began coming to Russell in 2012 after buying a Scion at a local dealership. Ryan was the first person to help me when I came in for my first service. He was very friendly and took the time to listen and answer my questions and concerns. From the start, he has been flexible with scheduling my appointments, been honest regarding the work that needed to be done and very accessible. Last year, I decided I was ready to get a new car and because of the great service I received from Ryan, I made that purchase at Russell. I live in Laurel, with many other dealerships closer than Russell, but because of the strong customer service from Ryan, I consistently make the drive to Catonsville. Ryan is an asset to Russell and has made the car owning process very easy. More

Sergio is very satisfied Very professional and spoke well. made me feel very special and at home. Was very welcoming and easy to talk to. Made everything feel great. Very very Very professional and spoke well. made me feel very special and at home. Was very welcoming and easy to talk to. Made everything feel great. Very very BEAUTIFUL More

Great customer service. Recently I purchased 2017 Toyota Camry. James is so friendly and helpful. He explained me all the option to get the best deal. I am very happy with hi Recently I purchased 2017 Toyota Camry. James is so friendly and helpful. He explained me all the option to get the best deal. I am very happy with his customer service skill. More

2017 Tacoma Ali was very courteous to our needs. His knowledge and empathy towards our needs made my car buying experience superb. Donna was truly a gem as well Ali was very courteous to our needs. His knowledge and empathy towards our needs made my car buying experience superb. Donna was truly a gem as well. Together, I was in and out with my new car in less than 3 hours. More

Couldn't have asked for better service I recently purchased a 2015 Toyota Corolla from Scott Roberts and Dan Coy and could not have asked for a better buying experience. Scott was helpful, I recently purchased a 2015 Toyota Corolla from Scott Roberts and Dan Coy and could not have asked for a better buying experience. Scott was helpful, patient, and it was evident he cared about getting me into a car I truly loved. I truly appreciate everything they did to help me out and would 100% recommend working with them and this dealership. More