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Heritage Toyota Catonsville
Baltimore, MD
1,535 Reviews
Offering Maryland drivers an extensive selection of new and pre-owned vehicles for sale, Heritage Chrysler Dodge Jeep RAM Parkville is excited to assist you with your vehicle search. With exclusive trade-in incentives, an onsite service center and convenient online purchase options, we’re committed to making your ownership experience exceptional. If you can’t find what you’re looking for in our inventory, please reach out and we’ll be happy to find it for you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
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Showing 1,535 reviews
July 05, 2017
Highly recommend Karl Knowlden & Cory Snyder!!!! My experience as this dealership was beyond exceptional!!! the service was wonderful. I was referred by my sister to "go see Karl and he will take car My experience as this dealership was beyond exceptional!!! the service was wonderful. I was referred by my sister to "go see Karl and he will take care of you" and he did just that. Not only did he give me an amazing deal on my 2017 Toyota Corolla but he was so patient and not pushy at all! I told him what I was looking for and the first car he showed me would be my first purchase ever buying a car (brand new one at that) its amazing and I love it! the whole entire process was a breeze I was literally in and out! Oh, and I cant forget about Mr.Snyder with finance this man is magical! he was honest and very informative with every question I asked. he was also very pleasant and had such a good sense of humor, he made sure I was comfortable with my purchase and with the holiday deals and my military discount I walked out of that dealership smiling from ear to ear! Even my mom and sister are coming back to trade in their vehicles and do business with these two gentleman based off my great deal and wonderful experience! You guys keep up the great work!!!!! More
by pretty_paulaaaa
Employees Worked With
Karlito, Knowlden , Cory Snyder
June 29, 2017
VERY UNPROFESSIONAL I've spoke to Dirk Fye regarding the matter and was offered an apology, however I feel that an apology based on the situation speaks to the nonchalant I've spoke to Dirk Fye regarding the matter and was offered an apology, however I feel that an apology based on the situation speaks to the nonchalant nature of the environment at the store when it comes to the level of customer service provided within the parts department. My encounter was not only unprofessional but out right rude and disrespectful from one human to another. Based on this experience I will not recommend this location to any customers looking for parts. This may go unnoticed within the organization however my occupation within the auto industry will make notice to all who inquire about my thoughts regarding the store. More
by Automotive1
Employees Worked With
Dirk Fye
June 27, 2017
My experience with Heritage Toyota I had a very good experience buying my new Toyota Camry from Heritage Toyota. Both Brad Jones and Mike Trebbe were personable , forthright and very he I had a very good experience buying my new Toyota Camry from Heritage Toyota. Both Brad Jones and Mike Trebbe were personable , forthright and very helpful. They gave me a good deal and did not pressure me to buy. I got exactly the model and accessories I wanted without any hassle or pressure. Heritage is very convenient to me; they offer a lot of extras like the new owner tutorials and free car washes. All-in-all it has been a good experience and I hope it continues to be so. More
by Larry Kuchinski
Employees Worked With
Mike Trebbe, Brad Jones
June 21, 2017
LACK OF ACCESSIBILITY TO MANAGEMENT I HAVE TRIED TO GET THE CONTACT INFO FOR THE GM OR GSM (IF THERE IS ONE) I TRIED THE TRADITIONAL WAY BY EMAILING THE DEALER THROUGH A VEHICLE I WAS I I HAVE TRIED TO GET THE CONTACT INFO FOR THE GM OR GSM (IF THERE IS ONE) I TRIED THE TRADITIONAL WAY BY EMAILING THE DEALER THROUGH A VEHICLE I WAS INTERESTED IN I REQUESTED THE EMAIL, NOT EVEN THE DIRECT PHONE, JUST THE EMAIL OF THE GM OR GSM I KEPT GETTING SPAM OR SIMPLE IGNORANCE OF MY QUESTION EXISTING MANY TIMES WITH THE TRICK OF NOT EVEN ANSWERING MY EMAIL AT BEST, I WOULD GET A NEW EMAIL SEPARATE FROM THAT QUESTION SINCE DEALERS USE DEVIOUS PRACTICES TO GET YOUR PHONE NUMBER EVEN WHEN YOU CALL THEM WITH A PRIVATE NUMBER OR USE *67 ON THEIR LOCAL NUMBER THAT'S ONE REASON WHY I DON'T CALL WHEN YOU GET THE OPERATOR ON THE PHONE, MANY TIMES THEY DON'T KNOW IT THEN YOUR WAITING ON HOLD THEN AT LEAST 50% OF THE TIME THEY GIVE YOU INCORRECT EMAILS OR MY FAVORITE, YOU GET "WHY DO YOU WANT IT", "I CAN HELP YOU", "WHAT IS IT THAT YOU NEED" I NEED THE FRICKEN WORK EMAIL TO THE GM! IS THAT A DEEP SECRET? "OH I'M JUST TRYING TO DIRECT YOU TO THE RIGHT PERSON" . . .. AND ON AND ON AND ON . . .. THAT'S OTHER REASON WHY I DON'T CALL! I DON'T HAVE TIME FOR THAT, ESPECIALLY WHEN COMPARISON SHOPPING LIKE MOST INTERNET PEOPLE DO SO THE LAST OPTION I HAVE IS GOING TO THE "MEET THE STAFF" SECTION OF "ABOUT US" THIS PLACE DIDN'T EVEN GIVE A HIERARCHICAL LISTING OF EMPLOYEES AFTER SEARCHING THROUGH EVERYONE, I FOUND THE GM CLICKING ON HIM, IT TOOK ME TO THIS WEBSITE HERE YOU REAP WHAT YOU SOW. More
by user4
Employees Worked With
Dave Gruner
June 04, 2017
Great experience with Tyler!! Just bought a RAV 4 from Tyler. He was great! Helpful and courteous. Not pushy and really knowledgeable about the cars. Shoppped around at different Just bought a RAV 4 from Tyler. He was great! Helpful and courteous. Not pushy and really knowledgeable about the cars. Shoppped around at different dealers before making the decision to purchase at Heritage. Love the car and the entire experience was a pleasure. I've been servicing my 2004 Highlander at Heritage (Russell) for years and that positive experience brought me back for a new car! More
by Ectaylors
Employees Worked With
June 02, 2017
CALL ME ! everything I can think of is very good...especially working with Robin Yokum. I have been DB with this dealership for years. my only major complaint i everything I can think of is very good...especially working with Robin Yokum. I have been DB with this dealership for years. my only major complaint is getting in touch with dealership personnel by telephone. VERY frustrating. please improve this aspect of customer interface. thank you. More
by MOTORvator
Employees Worked With
Robin Yokum
June 02, 2017
Never disappointed with my Service!!! I first want to say that my salesman James Akinola was the BEST!!! I went to a few other dealers but he was the only one that didn't try to take adva I first want to say that my salesman James Akinola was the BEST!!! I went to a few other dealers but he was the only one that didn't try to take advantage of me and taught me a lot and I will forever be grateful to him! I will definitely see him again when I trade up from my Camry. Secondly, I was introduced to Kris Brunson in the Service Dept. he is an absolute joy to work with every time I come there. I don't want anyone else now (not saying the others are not as wonderful, I'm sure their customers feel the same way about them) because he is family to me and I look forward to catching up when we do see each other. I am so glad that I came to Heritage and will always patronize you... Thnx soooo much!!! Melody Tracy :) More
by Meluvly1
May 31, 2017
The best service dept. ever! This is the second vehicle (RAV4) that I have purchased at Heritage. I have had the wonderful Robin Yokum handle my cars for servicing every time and This is the second vehicle (RAV4) that I have purchased at Heritage. I have had the wonderful Robin Yokum handle my cars for servicing every time and she is quite excellent at what she does. I can't say enough about Robin and the service people. More
by garvoon
Employees Worked With
Robin Yokum
May 30, 2017
My Second One, Great Experience Again Our Salesman was Tyler Day. He was fantastic. I had a 2014 Toyota 4Runner Trail Lease and I was about 32 months in on a 48 month lease. I was ready fo Our Salesman was Tyler Day. He was fantastic. I had a 2014 Toyota 4Runner Trail Lease and I was about 32 months in on a 48 month lease. I was ready for a new vehicle. I work crazy hours and knew I wouldn't have the time for a traditional sale. Meaning, I wanted to spend as little time as possible at the dealership. They are on the west side of town, I work downtown, but I live in the northeast, in Harford County. It's over an hour drive to my house. Tyler had no issues with all my requests. I knew exactly what I wanted. An Inferno Toyota Tacoma Sport with the Premium & Tech Package, with the Long Bed. Apparently this is a very sought after model and there were only three in the region. I now own one of them. Well, will own eventually. LOL. I ran these guys through the wringer. We must have emailed each other like 50 times. At one point Bobby, one of the managers stepped in to make sure everything was going as planned and that we were happy. Tyler was great though throughout the whole process. He was very diligent and professional the entire time. All in all the wife and I feel the process was very smooth and for a huge holiday sales event felt like our time there was spent well. We got to know Tyler a little, and his dad, and Vince the finance guy and I had a lot in common. This is our second Toyota from Heritage and I am sure it won't be the last. Rob More
by RobP2013
May 28, 2017
Sam Rhee was very goodto me in every way. He is knowledgeabl I visited Heritage Toyota and spoke with Sam Rhee. He was personal and extremely helpful. He is an asset to your Company with his winning smile an I visited Heritage Toyota and spoke with Sam Rhee. He was personal and extremely helpful. He is an asset to your Company with his winning smile and personality. More
by cjj
Employees Worked With
Sam Rhee was excellent and extremely helpful.
