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Heritage Toyota Catonsville
Baltimore, MD
1,535 Reviews
Offering Maryland drivers an extensive selection of new and pre-owned vehicles for sale, Heritage Chrysler Dodge Jeep RAM Parkville is excited to assist you with your vehicle search. With exclusive trade-in incentives, an onsite service center and convenient online purchase options, we’re committed to making your ownership experience exceptional. If you can’t find what you’re looking for in our inventory, please reach out and we’ll be happy to find it for you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
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Showing 1,535 reviews
September 08, 2017
First time buying a new car! I wanted to share my experience with Heritage Toyota in Catonsville- there were a few bumps but it was overall a good experience! I went to Toyota I wanted to share my experience with Heritage Toyota in Catonsville- there were a few bumps but it was overall a good experience! I went to Toyota after doing a little bit of research- I wanted a midsize SUV and the deal they were running for the RAV-4 was hard to pass up. I met Tori as soon as I walked in and she greeted me with a smile. We sat down in her office and went over some options..I had never bought a new car before and she was extremely knowlegable and patient. She explained in detail about the features of each vehicle, upgrade options, etc. We spent another hour test driving cars. We then met the manager Bobby, who was also awesome to work with. I never felt like I was being pressured or pushed to make a decision. I ended up leaving to go to another dealer, and then going back to Toyota later that night to buy a car. Tori stayed long after the dealership closed to make sure the purchase went smoothly. I was so happy with my experience. It took a bit of a turn when my new car had some technical problems two days after purchase. I contacted Tori on her cell phone the next day and she encouraged me to bring it in without an appointment. They immediately saw me, took my car, and gave me an equivalent rental. It was a bit of a headache and I was disappointed, but through the process I did feel like I was being supported. Not only were they apologetic, but they were determined to get my problems fixed ASAP. Tori texted me personally throughout the week to update me on my car, and was holding my keys when I went to go pick it up. She has been in touch since to make sure everything is running smoothly. Although there was a little hiccup, my overall experience was a great one. The staff is knowledgeable, friendly, and flexible with your needs. I would definitely recommend them (especially Tori Robinson!) They helped me find the perfect car for my family and my budget! More
by emacke1
Employees Worked With
Tori Robinson, Bobby Haag, Jerry Cromwell
September 07, 2017
New 2018 XSE Camry Very pleased with this dealership. This is my 2 car purchased from them in 3 years and will not be the last. Ali was very professional. Very pleased with this dealership. This is my 2 car purchased from them in 3 years and will not be the last. Ali was very professional. More
by MIKE
Employees Worked With
Ali Morsy
September 07, 2017
Purchasing a new car Sales Consultant Powers and Finance Manager Cory worked with me and my husband to buy a new car for us. To be honest they were extremely supportive.I Sales Consultant Powers and Finance Manager Cory worked with me and my husband to buy a new car for us. To be honest they were extremely supportive.I would recommend their service to any one. More
by Nipu
September 07, 2017
Very good Enjoyable experience my sale rep was very polite knowledgeable and easy to deal with. There was no pressure he worked with me to get the deal I was lo Enjoyable experience my sale rep was very polite knowledgeable and easy to deal with. There was no pressure he worked with me to get the deal I was looking to receive. After the purchase he sat in the car and explained how everything operated. I even returned the next morning and had a couple of questions about certain controls on the dashboard. He showed me how to operate them. He wasn't sure about one thing do he went and had Tyler come out to explain and show how it worked. He took the extra time to make sure I understood. That was very thoughtful. More
by Ash1971
September 05, 2017
David Day is the best sales accociate Between my family and I, we have purchased at least 10-12 vehicles. David has always had our best interest and has provided us the best service. I w Between my family and I, we have purchased at least 10-12 vehicles. David has always had our best interest and has provided us the best service. I will never go anywhere else. Been going to David for over 20 years. Thanks David. More
by Kathys1954
Employees Worked With
September 04, 2017
time wasters and arrogant what happened to me at this dealership is nothing more than a story that deserves a front page of the Baltimore Sun in my opinion. I first contacted t what happened to me at this dealership is nothing more than a story that deserves a front page of the Baltimore Sun in my opinion. I first contacted the dealership via email about a car I saw online and made an appointment for a test drive. I took off from my work hopping that I will finally find my car that I have been searching. As soon as I arrived at the dealership I was told that the person who is helping me is finishing up a sale and will be with me soon. After 15-20 minutes, imagine I arrived on time only to be told to hold on and wait, he fished his sale and came to greet me. He was clueless about the car that I have been talking to him though email and he needs more information. I respectfully gave him the information but he was unable to find it on the lot. He called his manager who told me they don't know where the car is but he will get it here in the next 30-45 minutes, he just need my information and discuss about making a deal about a car that I Was not even sure it existed. I was upset and told them to call me when the car is on their lot. The call never came and I moved on into looking other cars. I found similar car at the same location and again called the dealership and told the person on the other side of the phone my previous ordeal. He laughed and swore the car is there and I only have to show up to get the process started. This time I went few minutes early just because it was my day off. I was greeted again by a different salesman and again wanted to know what car I was talking about. I kept my cool and told him the stock number. He looked on his computer and went out of his office looking for the car key. I think I sat their with my wife who is also getting angry at me for wasting her time for almost 15-20 minutes. I see people looking at us and even some were laughing. I called one one of the salesman and asked if they really had the car on the lot but he declined to answer and told me to wait. No manager came and no car was found. He came and told me that "the car is not here but if you give me few hours i will get it here for you." He said that he will take care of me and all these troubles they put me through will pay off. I knew he was not going to call me and I wasted my time for nothing. The funny part was they contacted me by another manager after few days and told me that he was suppose to be the one taking care of me and he will get the car on the lot next morning, if I agree to stop by. I hesitantly told him OK, but call me first after you have the keys on your hand. I think now you see the trend, the call never came. When I finally tough they are done making up stories and they are going to move on, someone emails me and said he hopes my experience was great with their sales personnel and he hopes I will do business with them again I sent him an email letting him know what I think about his people and his dealership. It was not a nice email to say the least. IF YOU ARE LOOKING TO BUY A CAR FROM THIS DEALERSHIP MAKE SURE YOU KNOW WHAT YOU ARE GETTING INTO. DON'T BELIEVE WHAT THEY TELL YOU UNTIL YOU SEE IT IN YOUR OWN EYES. FINAL GRADE F-. More
by nebyou d teklewold
Employees Worked With
Brad Jones, Pat Nash, Chris Sherman
August 23, 2017
Great experience David Day is the best salesman I have ever had the pleasure of dealing with. The experience was pleasant and very easy thanks to David and the knowle David Day is the best salesman I have ever had the pleasure of dealing with. The experience was pleasant and very easy thanks to David and the knowledge he has of the vehicles is second to none. I would also like to mention Bong Lee who took care of the financial part of the deal, super nice and very intelligent. I highly recommend that if you need a car that David Day is your guy. I will only buy cars fro David Day in the future. More
by brian cech
August 12, 2017
excellent service My Name is JATIN PATEL ,i was in so many toyota dealer but these sales constulant is excellent service.i would to recoomened other people to. thanks y My Name is JATIN PATEL ,i was in so many toyota dealer but these sales constulant is excellent service.i would to recoomened other people to. thanks you Mr. pat Nash More
by RASHMI1234
Employees Worked With
Pat Nash
August 08, 2017
ANOTHER GREAT DEAL I have bought or leased my last 12 cars through this dealership and my sales person David Day. He is the most knowledgeable and helpful sales person I I have bought or leased my last 12 cars through this dealership and my sales person David Day. He is the most knowledgeable and helpful sales person I have ever dealt with. I consider David a friend and have recommended him to friends and family without hesitation. David always manages to find the exact vehicle I am looking for with the package I want at a price I can manage. More
by JimmyP
Employees Worked With
August 04, 2017
Great sales and finance Personnel. Very rude GM. I recently came in for trading in a car and I had an appointment with Michael Trebbe. I was informed that he was a newer salesman so I understood that I recently came in for trading in a car and I had an appointment with Michael Trebbe. I was informed that he was a newer salesman so I understood that there would be bumps in the road. I had a great experience with Bong in Finance and Michael in sales, but the general manager, Dave Gruner, was an absolute nightmare. Entirely, utterly unprofessional in handling business and customer service. He began to get animated once discussing and bargaining price of a car. He refused to discuss in a calm level headed manner and was avoiding questions asked by both my wife and myself. As far as the conversation goes, he would not let either of us get a word in otherwise. The reason for the 3 star rating is solely because of Dave otherwise this would be a 5 star. Working in customer service for a majority of my life, I can surely and confidently say this is someone I would not do business with again. During my visit, Michael (sales) began to panic a bit and decided to escalate above the sales manager's head and straight to Dave, which made for this unpleasant experience. Hopefully this review helps out the next consumer. Stay clear of Dave and next time you have to speak to him, please be prepared to spar, so bring a set of boxing gloves to the dealership. The good side is that Bong was amazingly helpful in Finance as was Bobby Haag in Sales who was extremely knowledgeable on the car I chose. More
by its123
Employees Worked With
Dave Gruner, Bong Lee, Bobby Haag
