Heritage Toyota Catonsville

Best Customer Service!!! Robin is like a friend willing to help at any length to provide top notch service. We buy all of our Toyotas (3) at Heritage Catonsville because of h Robin is like a friend willing to help at any length to provide top notch service. We buy all of our Toyotas (3) at Heritage Catonsville because of her. She has the customer's interest at heart, doing the best for the customer. She's excellent at problem solving, and can provide affordable service to fix any problem. I have referred friends to her to help them with their Toyota issues and she provided timely, excellent advice and service to them even though they didn't buy their cars at HC. Now, my friends buy their cars at Heritage Catonsville. And they go through Robin to get their cars serviced. Robin is the best and certainly the heart of Heritage Toyota Catonsville!! More

Great customer service with Mark - Go Above and Beyond** We had a great experience at Heritage Toyota. Mark went above and beyond to help us, and found the perfect car for us, since this was our 1st brand ne We had a great experience at Heritage Toyota. Mark went above and beyond to help us, and found the perfect car for us, since this was our 1st brand new car at Heritage Toyota! Thank you very much for your wonderful customer care Mr. Mark, and Excellent service from front to back. Toyota should be proud to have a sales consultant who really cares about his clients. Thanks Zubi More

Great customer service I only visit this dealership for my Maintenace. My technician Kris is very prompt and courteous. He works around my schedule and helps me prioritize m I only visit this dealership for my Maintenace. My technician Kris is very prompt and courteous. He works around my schedule and helps me prioritize my Maintenace services so it won’t be a financial burden. The attentiveness and open feedback really makes me feel safer driving my car, especially long distances. More

Great Service We had a great experience at Heritage Toyota. They went above and beyond to help us. Austin Weller helped us find the perfect van for our family. T We had a great experience at Heritage Toyota. They went above and beyond to help us. Austin Weller helped us find the perfect van for our family. Toyota should be proud to have a sales consultant who really cares about his clients. More

Tired of waiting!! My wife and I felt we got a fair price for our used car... but we had to sit at the office for 3+ hours to close the transaction. I was told it shoul My wife and I felt we got a fair price for our used car... but we had to sit at the office for 3+ hours to close the transaction. I was told it should only take 1 to 1.5 hrs. They kept telling us that our car would be cleaned before we left. The financing was done after 1.5 hrs. BUT, we ended up waiting an additional 1.5 hrs because "the car will be cleaned and ready to go in 5 minutes!". They told us that 3 times. I grew very impatient waiting and hearing the same excuse over and over again. I complained to the manager (Daryl). Then, someone realized that our car was just sitting in the lot and had not even been sent to be cleaned!! We were waiting for 1.5 hrs and it wasn't even cleaned!! I became irate!! As I stormed out of there, Daryl said, "I apologize sir and I tell you what... the next time you happen to be in the neighborhood, I'll fill up your tank for you..." Is that lame or what?! They made a big mistake and we had to waste our day waiting and that's how much they value their customer AFTER making the sale! Perhaps if the sale hadn't been made yet, they would have offered a reasonable compensation... I told him, "RIDICULOUS! Forget it!!" and left in a huff... More

A Great Experience With David Day and Heritage Toyota It really was a great experience to purchase a car from David day and Heritage Toyota. From start to finish it was a stress free and fair purchase. I It really was a great experience to purchase a car from David day and Heritage Toyota. From start to finish it was a stress free and fair purchase. I have purchased three cars from David at Heritage, and there are few people who know the purchase process and products as well as he does. More

Stress Reliever.. The service advisor and Tech were both professional, customer oriented and helpful..I'm just visiting the area when my car gave me a problem, I took i The service advisor and Tech were both professional, customer oriented and helpful..I'm just visiting the area when my car gave me a problem, I took it to the right place for service...I'm one happy customer... More

Wonderful! I went to elementary school with David Day and when my 20 year old Corolla died, my brother suggested I see him for a new car. David was as friendly I went to elementary school with David Day and when my 20 year old Corolla died, my brother suggested I see him for a new car. David was as friendly and honest as I remember him! No sales pressure so I knew I was getting an honest deal. David made buying a new car as easy as going to the grocery store and buying something - in and out. What an honest guy!!! If you need a new car, please go see David Day at Heritage Toyota; you won't be disappointed! More

Service My tech Kris Brunson is refreshingly awesome in terms of professionalism, service with a smile, advice of service, and makes us feel like we are famil My tech Kris Brunson is refreshingly awesome in terms of professionalism, service with a smile, advice of service, and makes us feel like we are family with the dealership family. It is hard to go to anyone else due to his awesome customer service skills:- ) More

Excellent Experience David Day was exceptional as usual. We have bought 18 plus cars over the years from Heritage, and have enjoyed working with David Day through all pur David Day was exceptional as usual. We have bought 18 plus cars over the years from Heritage, and have enjoyed working with David Day through all purchases. More