Heritage Toyota Catonsville

Excellent customer service Beast place to buy/trade cars and great customer service 100% Recommended for other customers whose looking to to get Satisfactory services towards th Beast place to buy/trade cars and great customer service 100% Recommended for other customers whose looking to to get Satisfactory services towards their needs More

The whole process was a breeze! I went in on 20 December to purchase a car. The model and color that I wanted had just been sold the day before. I was a little disappointed. My sales I went in on 20 December to purchase a car. The model and color that I wanted had just been sold the day before. I was a little disappointed. My salesman Dave Day was great. He checked with other dealers to see if I could get the model and color that I wanted. Dave showed my wife and I the model that I wanted but in a different color. My wife and I love the new color. Ms. Tyree in the finance department was very helpful. She presented with all of the options that were available to me. She took the time to go through and explain everything. Heritage Toyota will be my first choice when looking to purchase a vehicle. More

Car buying can be fun I traded in my sienna for a new Prius and had so many questions and concerns. Bong Lee was so incredibly helpful and really took time to help me under I traded in my sienna for a new Prius and had so many questions and concerns. Bong Lee was so incredibly helpful and really took time to help me understand the finance side of trading in a car. He went out of his way to get me in the exact car I needed. He’s the only one I trust to help me finance a car! More

Awesome! Jennie Park is truly an exceptional and professional salesman. She was very quick and cordial with the whole buying process that left us leaving with Jennie Park is truly an exceptional and professional salesman. She was very quick and cordial with the whole buying process that left us leaving with a smile on our faces. The toyota RAV4 is a great car fit for our needs, suggested by Jennie, and I wouldnt have it any other way My dad is an immigrant from Korea that often leaves us with a language barrier when it comes to talking to other people due to my lack of Korean literacy, but Jennie has successfully translated the language for me and my father! I recommend Jennie to anyone and especially those to who are Korean! More

Great Customer Service We were helped by Jennie Park and Bong Lee, both of whom were very helpful and provided great service. I highly recommend their service to others. We were helped by Jennie Park and Bong Lee, both of whom were very helpful and provided great service. I highly recommend their service to others. More

Car buying experience Jennie Park is excellent. She went over and beyond provided great service. She even came in on her day off to help us and stayed late just to double Jennie Park is excellent. She went over and beyond provided great service. She even came in on her day off to help us and stayed late just to double check everything went well with our finance papers. Thank God that Jennie stayed and helped us because the finance person, Dominic, was extremely unprofessional. He was not only do not explain the questions that we asked, but also very pushed (I even felt that we were forced) even after we clearly stated that we do not want to purchase any extended warranty and maintenance service. In addition, Dominic even changed the purchase price that we had agreed. Like my husband felt that we were held hostage for an unnecessary extended long period of time to finish the finance papers. Dominic made us very uncomfortable and unwelcome. Cory Snyder (Finance Manager) is also wonderful. He fixed the huge mistake that Dominic made when we came to pick up the new car next day. He explained our questions and provided quick and accurate services. If we even need to purchase another car, we will definitely purchase from Jennie again. In addition, we will request Cory to be our finance manger. We don't want to deal with someone who does not know what he is doing anymore! More

THEY MAKE IT EASY - LIKE SUNDAY MORNING From the beginning to the very end Scott was EXTREMELY ATTENTIVE AND HELPFUL! He listened to what I was looking for, the payment I wanted and I got e From the beginning to the very end Scott was EXTREMELY ATTENTIVE AND HELPFUL! He listened to what I was looking for, the payment I wanted and I got exactly that! The finance department was great to work with, they got me the best interest rate also. Could not ask for anything more...great customer service from Scott and his associates. Would recommend to others. More