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Heritage Toyota Catonsville

Baltimore, MD

4.3
1,506 Reviews
Offering Maryland drivers an extensive selection of new and pre-owned vehicles for sale, Heritage Chrysler Dodge Jeep RAM Parkville is excited to assist you with your vehicle search. With exclusive trade-in incentives, an onsite service center and convenient online purchase options, we’re committed to making your ownership experience exceptional. If you can’t find what you’re looking for in our inventory, please reach out and we’ll be happy to find it for you!
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6324 Baltimore National Pike

Baltimore, MD

21228

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Showing 1,506 reviews

April 13, 2024

I’ve bought a lot of vehicles, but this is the best experience I’ve ever had. Mr. Akinola listened to me and walk me through the process one at a time. I’ll surely recommed him to anyone in the market More

by Felincob
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
James Akinola
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 15, 2024 -

Heritage Toyota Catonsville responded

Hello, we're happy you found our staff to be so supportive during your experience here at Heritage Toyota Catonsville. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

April 10, 2024

Adrianna is an all-star saleswoman and went out of her way to ensure I had the best experience possible. I would recommend her to anyone purchasing a vehicle at this location; she gives stellar customer s More

by fergyness
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Adrianna Hinkley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Juan Echeandia
Apr 11, 2024 -

Heritage Toyota Catonsville responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! If you have any additional questions about your new vehicle, we will be more than happy to assist you! Safe travels!

March 31, 2024

Adrianna‘s future is bright! Her professionalism and overall Customer Service etiquette is second to none. Thank you so much. More

by EmpressKKP
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
William Hansbro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adrianna Hinkley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Trey Lewis, Brian Johnson, Lani Akinyode
Apr 03, 2024 -

Heritage Toyota Catonsville responded

Hi, we're happy to hear you had such a positive experience with our team! We hope you continue to choose us for all your automotive needs! Take care!

March 27, 2024

Tyler Day was the Sales Consultant who provided me outstanding service. I told him what type of vehicle, along with the safety features, I needed for my teenage son. He checked his inventory and infor More

by Manny
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tyler Day
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tonay Chowdhury
Mar 29, 2024 -

Heritage Toyota Catonsville responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! Safe travels!

March 26, 2024

Adrianna was very friendly and efficient answering all of my questions. She found me an excellent vehicle and I had a wonderful experience working with her. More

by christeenfernando14
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Adrianna Hinkley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 29, 2024 -

Heritage Toyota Catonsville responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

March 26, 2024

The best sales associate you could ask for. She was kind and patient the entire process, as I dealt with problems with my loan company. She took a scary and stressfull experience for a first More

by KevinRippy
Sales Price Transparency
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Adrianna Hinkley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 27, 2024 -

Heritage Toyota Catonsville responded

Hi Kevin, we're happy you found our staff to be so supportive during your experience here at Heritage Toyota Catonsville. Please don't hesitate to reach out if there's anything additional we can do for you.

March 26, 2024

Service center is horrible 4 hours for a oil change every time I come here the Technicians are lazy and management is a joke More

by 4 hour oil change
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ron Filling
1.0
This rating includes all reviews, with more weight given to recent reviews.
Amanda Bell
1.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Seely
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Maggie Popham, Daniel Matysek, Lani Akinyode
Apr 03, 2024 -

Heritage Toyota Catonsville responded

Thank you for taking the time to review Heritage Toyota Catonsville. All of our customers’ input and feedback is very important to us, as we strive to meet then exceed your expectations. We apologize for your less than positive experience at our dealership, as this is never our intention. Our Customer Relations Manager, Alexandra Sanderson, would like to discuss your experience in more detail and address your concerns as soon as possible. At your earliest convenience, please contact Alexandra directly at alexandra.sanderson@mileone.com or 443.341.8504 to allow us the opportunity to rectify our missteps and restore your faith in our dealership. Again, thank you for your time and we hope to hear from you soon.

March 25, 2024

Their service department is the absolute worst one can ever expect. Service advisors are extremely rude and unprofessional. The place as a whole is really bad when it comes to management, planning, and cu More

by MHA
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ron Filling
1.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Seely
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David, Maggie Popham
Apr 04, 2024 -

Heritage Toyota Catonsville responded

Thank you for sharing feedback about your experience with Heritage Toyota Catonsville. Our goal is to meet then exceed the expectations of all customers and sincerely apologize as if appears this did not occur. We greatly appreciate you taking the time to speak with our Service Manager, Maggie Popha m, allowing us to work with you toward a resolution that makes you happy. As discussed, if you have any additional questions or concerns, please contact Maggie directly at mpopham@mileone.com or 410.818.2560 so we can ensure that your next visit is consistent with the high standards that match our reputation. Again, thank you for your time and we look forward to continue working with you in the future.

March 23, 2024

Great dealership and got a really good deal. Everyone there was friendly especially Adriana! The process was quite smooth but also took some time. More

by Vanshika P.
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Adrianna Hinkley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Don Adams, Warren Tsang
Mar 24, 2024 -

Heritage Toyota Catonsville responded

Hello Vanshika, thanks for your great review, and for giving our dealership such a high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

March 19, 2024

I had a great experience working with Adrianna. I flew from 200 miles away to find the vehicle i wanted. She made the experience very quick and seem-less. More

by Bcorbin001
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Adrianna Hinkley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tonay Chowdhury, Juan Echeandia
Mar 22, 2024 -

Heritage Toyota Catonsville responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!

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