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Heritage Toyota Catonsville

Baltimore, MD

4.4
1,500 Reviews
Offering Maryland drivers an extensive selection of new and pre-owned vehicles for sale, Heritage Chrysler Dodge Jeep RAM Parkville is excited to assist you with your vehicle search. With exclusive trade-in incentives, an onsite service center and convenient online purchase options, we’re committed to making your ownership experience exceptional. If you can’t find what you’re looking for in our inventory, please reach out and we’ll be happy to find it for you!
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6324 Baltimore National Pike

Baltimore, MD

21228

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Showing 1,500 reviews

March 26, 2024

Service center is horrible 4 hours for a oil change every time I come here the Technicians are lazy and management is a joke More

by 4 hour oil change
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ron Filling
1.0
This rating includes all reviews, with more weight given to recent reviews.
Amanda Bell
1.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Seely
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Maggie Popham, Daniel Matysek, Lani Akinyode
Apr 03, 2024 -

Heritage Toyota Catonsville responded

Thank you for taking the time to review Heritage Toyota Catonsville. All of our customers’ input and feedback is very important to us, as we strive to meet then exceed your expectations. We apologize for your less than positive experience at our dealership, as this is never our intention. Our Customer Relations Manager, Alexandra Sanderson, would like to discuss your experience in more detail and address your concerns as soon as possible. At your earliest convenience, please contact Alexandra directly at alexandra.sanderson@mileone.com or 443.341.8504 to allow us the opportunity to rectify our missteps and restore your faith in our dealership. Again, thank you for your time and we hope to hear from you soon.

March 25, 2024

Their service department is the absolute worst one can ever expect. Service advisors are extremely rude and unprofessional. The place as a whole is really bad when it comes to management, planning, and cu More

by MHA
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ron Filling
1.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Seely
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David, Maggie Popham
Apr 04, 2024 -

Heritage Toyota Catonsville responded

Thank you for sharing feedback about your experience with Heritage Toyota Catonsville. Our goal is to meet then exceed the expectations of all customers and sincerely apologize as if appears this did not occur. We greatly appreciate you taking the time to speak with our Service Manager, Maggie Popha m, allowing us to work with you toward a resolution that makes you happy. As discussed, if you have any additional questions or concerns, please contact Maggie directly at mpopham@mileone.com or 410.818.2560 so we can ensure that your next visit is consistent with the high standards that match our reputation. Again, thank you for your time and we look forward to continue working with you in the future.

March 23, 2024

Great dealership and got a really good deal. Everyone there was friendly especially Adriana! The process was quite smooth but also took some time. More

by Vanshika P.
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Adrianna Hinkley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Don Adams, Warren Tsang
Mar 24, 2024 -

Heritage Toyota Catonsville responded

Hello Vanshika, thanks for your great review, and for giving our dealership such a high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

March 19, 2024

Dealer worked with me and served my needs well. Was patient and prompt to provide financing options. Definitely made process not bad More

by issenec
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Adrianna Hinkley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Crystal from financing, Brian Johnson
Mar 22, 2024 -

Heritage Toyota Catonsville responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! We hope you continue to choose us for all your automotive needs! Take care!

March 19, 2024

I had a great experience working with Adrianna. I flew from 200 miles away to find the vehicle i wanted. She made the experience very quick and seem-less. More

by Bcorbin001
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Adrianna Hinkley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tonay Chowdhury, Juan Echeandia
Mar 22, 2024 -

Heritage Toyota Catonsville responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!

March 18, 2024

She made the process so easy an seamless, she kept it real and honest with us and delivered everything we asked for!. Adrianna made us feel like we have known her for a long time which made us feel very More

by mmain24
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Adrianna Hinkley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tonay Chowdhury
Mar 20, 2024 -

Heritage Toyota Catonsville responded

Hello, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

March 18, 2024

I recently had the pleasure of purchasing a 2024 Toyota Corolla from David Day, and I must say, the experience exceeded all my expectations. From the moment I stepped onto the lot, David's professionalism More

by bri
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
David Day
5.0
This rating includes all reviews, with more weight given to recent reviews.
William Hansbro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 20, 2024 -

Heritage Toyota Catonsville responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!

March 15, 2024

Adrianna provided exceptional customer service throughout my car buying experience. Her extensive knowledge allowed her to address all my questions without hesitation. Her impressive efficiency meant she did More

by April
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Steve Seely
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adrianna Hinkley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 17, 2024 -

Heritage Toyota Catonsville responded

Hi April, thank you so much for your feedback! Our staff will be very happy to hear about your kind words and high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

March 13, 2024

Everyone was focused on customer concerns and worked diligently to achieve that goal successfully. Especially Adrennia my sales representative. She was very courteous and focused on customer satisfactio More

by Srsndguru
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Adrianna Hinkley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Guardado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 15, 2024 -

Heritage Toyota Catonsville responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!

March 06, 2024

Great customer service and always meet your needs when looking for a car. Would definitely recommend people to James. More

by anamatute546
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
James Akinola
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 09, 2024 -

Heritage Toyota Catonsville responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! We hope you continue to choose us for all your automotive needs! Take care!

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