Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Heritage Toyota Catonsville
Baltimore, MD
1,570 Reviews
Offering Maryland drivers an extensive selection of new and pre-owned vehicles for sale, Heritage Chrysler Dodge Jeep RAM Parkville is excited to assist you with your vehicle search. With exclusive trade-in incentives, an onsite service center and convenient online purchase options, we’re committed to making your ownership experience exceptional. If you can’t find what you’re looking for in our inventory, please reach out and we’ll be happy to find it for you!
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,570 reviews
May 04, 2025
OMG. I have found the wortst dealership in Maryland. STAY AWAY! I brought my car in for a diagnostic test. Alerting the dealership that my battery i I have found the wortst dealership in Maryland. STAY AWAY! I brought my car in for a diagnostic test. Alerting the dealership that my battery in my electric toyota BZ4X was operating below 65% of its normal capacity. I was only getting 131 miles per day fully charged, instead of 252 miles per day estimated as it perfomed when I first leased it 13 months ago. They said they would test the car and then get back to me. The warranty is the reason I leased this new Toyota car. OMG. They came back with no answer about my battery. They try to charge me $330.44 for a diagnostic and the rental car from toyota which was supposed to be FREE. OMG, this dealership lied to me. They knew they had a real lawsuit on their hands. The manager called me to say, we don't want you to visit here anymore. We aren't going to fix your car. But we will refund your money. It has been 7 days. No refund. OMG. I am so angry. Can you trust this dealerhip? NO. I can't I am so upset I am filing charges with the Attorney General's office. Did you know you could do that when a company committs fraud? And what about my battery, I just hired a lemon law company. They are going to take this dealership and Toyota to court. For Free. Did you ever have a bad experience with Heritage Toyota of Catonsville ? You have to tell everyone to stay away. You can post on Yelp, on Yahoo, on Google Reviews and the Better Business Bureaus website. I am so pissed. I'll never lease a car from this dealership. I'll never have my car serviced here. I intend to file a personal lawsuit in small claims court in Baltimore County. This is why courts were invented. STAY AWAY. DO NOT EVER SPEND MONEY HERE. THE WORST. i WILL GET MY MONEY BACK FROM THEM THROUGH THE CREDIT CARD. But they need to learn the public will not stand for this. NO MORE Heritage Toyotal of Catonsville. SHUT THEM DOWN. THEY ARE AN EVIL COMPANY!!! More
by Consumer of Toyota Products. Never again.
Employees Worked With
May 01, 2025
The Toyota Grand Highlander is a very comfortable It can accommodate seven passengers, so my whole family can travel in one car. It is also quiet and comfortable. I am very happy to have purchased it . I’ve accommodate seven passengers, so my whole family can travel in one car. It is also quiet and comfortable. I am very happy to have purchased it . I’ve only had it for just over a months now but I love it so far! It is such a comfortable car and quiet ride. I like how high it sits and visibility is great. I am so happy and my family are so happy thank you James.🤗🤗 More
by Kitamamadou1
Employees Worked With
April 25, 2025
Nice customer service very patient and very good know how to talk to people very good person to talk to people very good person More
by Studiogirl19
Employees Worked With
April 23, 2025
Excellent and outstanding customer service. He come highly recommended. He listened to me and never took advantage of me like as a woman He come highly recommended. He listened to me and never took advantage of me like as a woman More
by twandacameron
Employees Worked With
April 15, 2025
This was the best experience I’ve had at any dealership. Mr. James was more than professional and helped me with all my questions I had. Mr. James was more than professional and helped me with all my questions I had. More
by Ange
Employees Worked With
April 11, 2025
They were very easy to work with. We just wish it were closer to Annapolis! We just wish it were closer to Annapolis! More
by LAAnderson
Employees Worked With
April 11, 2025
Abdullah is the best. He was very welcoming and supportive in every step. I am grateful for his assistance and wish him all the best! He was very welcoming and supportive in every step. I am grateful for his assistance and wish him all the best! More
by AR
Employees Worked With
April 11, 2025
Abdullah was very helpful and knowledgeable about Toyota models. Had a good experience and provide a great deal for my camry 2025 models. Had a good experience and provide a great deal for my camry 2025 More
by ferdaus
