Heritage Subaru Catonsville

Last minute, unexpected service I was in town for only a couple of days and was trying to help my son with an urgent AC issue while he was at work. I had set up an appointment from o I was in town for only a couple of days and was trying to help my son with an urgent AC issue while he was at work. I had set up an appointment from out of the town before flying to Baltimore. "Central booking" through another Subaru dealer had failed to get the 4:20 appointment on the schedule at Heratige Subaru Catonsville. When I showed up, they had NO idea who I was and could not understand why an appointment would have been made for AC service when their techs were on duty only until 5:00pm. BUT... they squeezed me in anyway and were extremely accommodating. Got the job done and were an absolute pleasure to work with. BTW, while waiting, I contacted the dealer who had (supposedly) set up the appointment and learned that it was, indeed, their error, not mine or Catonsville's. Christian Holmes and Lejuan Robinson were great! More

Outstanding I came in yesterday just too look at a car and saw the one I want I will definitely come back Monday and get it and that’s thank to Steve Sherman he w I came in yesterday just too look at a car and saw the one I want I will definitely come back Monday and get it and that’s thank to Steve Sherman he was nice and funny and easy to talk to so thank you guys More

Great and very attentive Very quick and very knowledgeable. Matt was awesome and answered any question I had. My insurance company is what made the experience so long, but the Very quick and very knowledgeable. Matt was awesome and answered any question I had. My insurance company is what made the experience so long, but the dealers were very nice about it. Professional and would highly recommend. More

Good experience. Matt Nemetz was very helpful, gave me all the information I needed (it had been 15 years since my last car purchase) and we came to an agreement quic Matt Nemetz was very helpful, gave me all the information I needed (it had been 15 years since my last car purchase) and we came to an agreement quickly. Everyone was very friendly. More

Professional and Helpful Matt Nemetz is thorough and answers all questions about the buying experience and the vehicle. He was patient explaining all the technology in the car Matt Nemetz is thorough and answers all questions about the buying experience and the vehicle. He was patient explaining all the technology in the car. He was professional and a pleasure to work with. More

Excellent new car buying experience Everyone at this dealership was very friendly and helpful. Matthew Nemetz was my salesman and he knew every detail about the cars I was interested in Everyone at this dealership was very friendly and helpful. Matthew Nemetz was my salesman and he knew every detail about the cars I was interested in. He answered all my questions and helped my find the right car. He provided the best pricing around and terms that were perfect for me. Recommend to all! More

straight deal...no bull. numbers added up to mine within $1. matt nemetz sold me my third Subaru, a forester. easy to deal with...no hassles...straight talk and n umbers. would have no problem recommending him matt nemetz sold me my third Subaru, a forester. easy to deal with...no hassles...straight talk and n umbers. would have no problem recommending him to friends or working with him again...maybe in three or four years. wish him well. More

Great! Outstanding from start to finish. They made it so easy to select and process the vehicle. The result was an outstanding vehicle, the Outback model. Outstanding from start to finish. They made it so easy to select and process the vehicle. The result was an outstanding vehicle, the Outback model. More

Extremely patient and supportive dealer wins "problem buyer" I bought my new Outback last week from Matt Nemetz at Heritage Subaru and I really have to admire his patience... he test-drove 3 completely different I bought my new Outback last week from Matt Nemetz at Heritage Subaru and I really have to admire his patience... he test-drove 3 completely different cars with me over the last couple of months as I was "upgrading" from a sports car to an SUV and didn't know where to start. Matt was extremely helpful and supportive as I changed my mind a dozen times before picking the Outback and even when I switched from a 2017 to a 2018 at the very last second he was totally unfazed and supportive (and we got great support from Kevin Engle and Alex Barash during that change.) I got a great deal and a great car, and I feel great about the experience - how rare is that? More

1st regular check up Even though my appt was not in the system, Lejuan was readily attentive and extremely helpful in taking care of my Subaru right away, explained all of Even though my appt was not in the system, Lejuan was readily attentive and extremely helpful in taking care of my Subaru right away, explained all of my options and even washed my car herself after everything was done. I will definitely look forward to her great smile and attention to detail on my next visit to Heritage for service! More