Heritage Subaru Catonsville

Special thanks to Lejuan and Jennifer After an initial misunderstanding about how long our factory airbag recall service would take, we settled in for a long haul in the waiting room. Than After an initial misunderstanding about how long our factory airbag recall service would take, we settled in for a long haul in the waiting room. Thank goodness Jennifer and Lejuan stepped in to speed things along! In the end, the service appointment took exactly as long as we'd been told over the phone -- i.e., about an hour shorter than it ought to have taken. We were very impressed with the service team's professionalism. Many thanks, and we will be back! -- Matthew Olshan More

Steve Sherman is great! We have bought two cars from Steve Sherman at Heritage Subaru. Great, honest, professional service from start to finish. I have referred one friend al We have bought two cars from Steve Sherman at Heritage Subaru. Great, honest, professional service from start to finish. I have referred one friend already! More

Part of the Heritage Family as soon as we walked in We had went to several different dealerships in the area and left them feeling down that we were not getting the best service. However after walking i We had went to several different dealerships in the area and left them feeling down that we were not getting the best service. However after walking into Heritage Subaru Catonsville we felt respected and already part of the Heritage family. Steve Sherman was very informative about Subaru as well as the other brands located at this location. He was extremely helpful and showed us several different cars based on our preferences. Steve is great at not being too pushy but still providing us with all the information and details to help us with an informed decision. Everyone was great from the sales associates to the people in the finance department. We will definitely use them again in the future and refer family and friends. More

moved from Illinois to Maryland, best experience ever had. My experience with May Farris was the best experience ever had with a car dealership. this was truly a blessing. My husband passed this last June 2017 My experience with May Farris was the best experience ever had with a car dealership. this was truly a blessing. My husband passed this last June 2017 andante i was not looking forward to buying another car. this was made simple with the help of May Farris. Thank You MAY> More

Outstanding Service. The service department did an outstanding job in helping me with my service needs. They did an outstanding job when I addressed all my needs. Job we The service department did an outstanding job in helping me with my service needs. They did an outstanding job when I addressed all my needs. Job well done. More

Met my needs! I walked in with a clear idea of my needs and May Farris helped me to decide which car and plan would best meet my needs and current situation. It wa I walked in with a clear idea of my needs and May Farris helped me to decide which car and plan would best meet my needs and current situation. It was a complicated process for me but she helped every step of the way and listened to my needs and concerns. I would send a friend back without hesitation and recommend her specifically! Oh and PS. I love my new car! :) More

Prompt service, satisfied with the work I had an appointment and arrived 15 minutes early. Jennifer was assigned as my advisor and she promptly got my paperwork created, guided me to the co I had an appointment and arrived 15 minutes early. Jennifer was assigned as my advisor and she promptly got my paperwork created, guided me to the comfortable lounge. Work was completed in an hour, as promised. Jennifer advised me of a few services that will be due soon, and gave me the option of taking care of it now or later. No pressure, just informative. More

Quick and easy, no baloney The folks at Heritage Subaru and Mazda took good care of me. Purchase was smooth, product is great, financing straightforward. I knew what I wanted. M The folks at Heritage Subaru and Mazda took good care of me. Purchase was smooth, product is great, financing straightforward. I knew what I wanted. May and Justin created an easy buying environment, without any pressure or nonsense. More

Honesty & Great Customer Service Finding an honest service center is hard. I've been ripped off so many times when it comes to car repairs and maintenance, but not here. Jennifer + st Finding an honest service center is hard. I've been ripped off so many times when it comes to car repairs and maintenance, but not here. Jennifer + staff are friendly, honest, and communicate well. Heritage Subaru in Catonsville will always be my place of choice so long as Jennifer handles my service needs. More

Went in with questions, left with an Outback I went into Heritage Subaru Catonsville just to ask a few technical questions about the Outback. I was prepared to walk out if I got a hard sell or wa I went into Heritage Subaru Catonsville just to ask a few technical questions about the Outback. I was prepared to walk out if I got a hard sell or was made to feel uncomfortable or pressured, but Anthony Arnoux was so polite and easy to talk to that I ended up buying a 2017 Subaru Outback from him the next day. That's right - I left that afternoon with all the information I wanted, went home to talk it over with my husband, and came back the next day ready to make a deal. It was a long process, primarily because I had a laundry list of wants as well as a firm payment number in my head, but Anthony and his management team (especially Justin Cleaver) were so patient and so welcoming that I never felt pressured or guilted into making a decision. I truly felt like they were interested in what was going to be the best car, and best financing deal, for me and my family. I even went right home and recommended their dealership (and Subarus in general) to my parents, who were in the market for a used car. I would recommend anyone looking at a Subaru to come meet with Anthony at Heritage Subaru Catonsville. A+ service! More